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October 2023 by Josiah R.
Never coming back. Tried to buy my beer and since my younger sister was in the line behind me so they said they wouldn't sell to me even though I was 22. Tried to go back later without my sister and they told me to screw off. My whole family used to buy only from Wegmans but I can tell you now we'll never be coming back. They lost some very well paying customers.
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September 2023 by Adam S.
If you have a chance to walk through a Wegman's do it! I'm so happy I had a chance to jet through a location when I was on vacation! It was such a normal occurrence when I lived in NY, and now that I live on the West Coast, it so interesting that grocery stores are just grocery stores. I feel like every grocery store i attempting to meet the Wegman's standard. The environment is well decorated, the staff is well trained, the selection is on a different level. The produce section is where we zipped through and it's second only to a home garden. No cleaning of dirt required. The stores have always been clean, well maintained, and well stocked. It's just a Rochester staple. This is quite literally the Gold Standard of Grocery Stores. Wegman's is in a league of its own.
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April 2023 by Mindy J.
Store manager and bakery manager are not there for the customer. Asked for them to fix my cake and they left a BIG HOLE in my funeral cake for my child. On top of that they scrapped off a vine that looked like male genitals. My sheet cake was murdered. Not an apology from them nor were they willing to correct it or refund me. ( Unfortunately I paid for the cake at the time I ordered it. Never again will I shop at this location in Gates Ny 14624 Lyell Ave. Very disappointed and crying my eyes out as if that wasn't enough of losing my baby girl. Shame on Wegmans for the additional heartache and added stress! I hope this gets to Danny Wegmans and his family! What a disgrace to their business. Corporate office thought it was hilarious and a joke when I described the decor, and even chuckled a bit. Smdh.
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June 2022 by Liz D.
Great tasting cake, but called me less than an hour to pickup to let me know they could not use the photo I sent them. I think it would behoove them to review orders with photos sooner than the day of an event to let people know they can't use your photo. My son wanted a photo of a character that Wegmans doesn't have available. I provided a photo they couldn't use due to copywriting issues. I think next year if I can't find a photo I need in their database I will go elsewhere.
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October 2021 by Laila Greene
The Lyell Avenue Wegmans always goes above and beyond for us. Our company often places very large donut orders (14 dozen or more at times) and they are always so helpful and accommodating. They even went so far as to decorate some Halloween themed for us today! Management offered to help us take them out and load the car. Excellent service at this location!
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September 2021 by James F.
This Wegmans location is an embarrassment to the Wegman family and brand. Full time in uniform Gates PD officer posted at the entrance because the cliental is so bad. We DO NOT feel safe in the store or in the parking lot! Now for the incompetent staff. Three kids watching a line of 12 customers trying to order subs while one kid moved at a sloth's pace. Oh. Wait there is more...after 40 mins of waiting in line to order my son's sub...we are out of the chibatta rolls 2 hours before close for the 3rd time in 5 weeks! Ask a MGR for help...we are doing the best we can. Didn't realize the cub scouts are running Wegmans now. Please, please stay away from this location!!!!
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September 2021 by Jim F.
This Wegmans location is an embarrassment to the Wegman family and brand. Full time in uniform Gates PD officer posted at the entrance because the cliental is so bad. We DO NOT feel safe in the store or in the parking lot! Now for the incompetent staff. Three kids watching a line of 12 customers trying to order subs while one kid moved at a sloth's pace. Oh. Wait there is more...after 40 mins of waiting in line to order my son's sub...we are out of the chibatta rolls 2 hours before close for the 3rd time in 5 weeks! Ask a MGR for help...we are doing the best we can. Didn't realize the cub scouts are running Wegmans now. Please, please stay away from this location!!!!
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July 2021 by Alexandria Ross
favorite place to shop me and my family always shop there staff is very respectable and must I say very blessed that my little cousin got a job there at the age of 16
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May 2021 by Greg Lorentz
huge selection, great and courteous customer service
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November 2020 by Sue Keating
Wegmans always has everything I need. And their prices are comparable. My first choice for groceries.
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August 2020 by Audrey Grace
wegmans could stop taking political stances when they have no business doing so. punishing employees for their private views? calling the police on peaceful protesters that aren't even on their property? shameful. wegmans does not care about the people in this community. I'm disappointed. I will be taking my business elsewhere from now on
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July 2020 by Rachael Bates
Not really sure what part of no decoration Wegmans doesn’t understand???? Second year in a row they messed up my daughters cake and I’ve had to redecorate and scrape frosting off.
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April 2020 by Megan Brown
Screaming and shouting at elderly people going in the store to get a cart. You can explain to them the situation and not be rude. Tough times for everyone not just your selfish rude selves
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January 2020 by Taylor H.
Wegmans isn't my favorite grocery store because the prices are relatively higher than other stores and now they moving to only sell their products. And some of those items I don't like. However, I do like their personally made things; cheese dip, donuts, subs. So I will adventure into here on occasion for one of those items. This Wegmans in particular is my morning stop on the way to work if it is my day to bring the treats. Opens super early so I can get the freshed baked goods for my co-workers. As always, employees are beyond nice and accommodating.
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October 2019 by Maureen K.
Oct. 15 2019. Whatever you do avoid Wegmans on Lyell right now. They are reorganizing the place and you can't find anything. Three clerks sent me to 3 locations for an item I finally gave up on. I left with only half of my stuff bought.