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September 2023 by J Amico
I would highly recommend Charisma Jewelers both for quality of jewelry and quality of service. Charisma helped me find exactly what I was looking for and made the process easy. I am now a repeat customer. Thanks again!
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August 2023 by leonard moscowitz
Hard to imagine a friendlier or more professional place exists for making such important life decisions! Charisma is first class from the initial point of contact to the follow up service, from the owners to the excellent staff!Thank you Gaetano and crew, you have created a forever customer!
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July 2023 by Dianne Zillioux
Beautiful bracelet , bought for my niece .. I haven’t given yet as it’s for her bridal shower!I almost want to keep it for myself, sparkles so much !A delicate yellow and white gold beautiful combination.Thank you so much I will certainly buy future jewelry at Charisma.
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June 2023 by Mihail Maznikovski
I’ve been coming to Charisma for years now. They have been a pleasure to work with for each occasion in my life. Marco and Haley have been tremendous help throughout each piece of jewelry purchase. I cannot stress enough how Charisma puts the customer first and will do whatever it takes to get you exactly what you want without pressuring you any which way. My most recent purchase was a piece that had to be custom made and it came out better than expected with Marco and Haley’s professional guidance. I showed them a picture of what I was looking for and right away they made it happen. They even called me the day everything came in to make any minor changes before finalizing the design. I will continue to come here for all of my jewelry needs and will recommend all family and friends to do the same.
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June 2023 by Marco Rivas
Searched and found the most brilliant engagement ring. Went back for the wedding band. They fit perfectly together. Hali was so super helpfull and patient with us! Can't wait to go back and pick something new and exciting for my sweetheart!! Marco & Lucia.
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June 2023 by Sue K.
Charisma Jewelers is the best jewelry store in Rochester, NY. Everyone who works there is very knowledgeable and they take the time to make sure that you get just the right diamond ring or bracelet or necklace that you are looking for.If you are looking for an honest jewelry store that will spend time helping you find the perfect diamond ring like me..Charisma Jewelers is the place to go.Everyone is friendly and so willing to help and there is never any pressure to buy something when you come in to look.I can't recommend Charisma Jewelers more to anyone looking to find the perfect gift for yourself or for you loved one!
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June 2023 by Lochness Monster
Hali was terrific. She was super knowledgeable, patiently answered all of my questions, and never rushed me or my fiance. The engagement ring is a sight to behold. It was worth going back a second time for our wedding bands as well.
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May 2023 by krazy3kev3
I shopped around at several jewelry stores. And Charisma was hands down the best one. The staff was so friendly and helpful. They were not pushy salesperson like other places. The rings I got there are so beautiful. We are so happy with them.
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May 2023 by Bill McCarthy
I have been a Charisma customer for many years. Every time I come into the store, I am greeted by a sales associate who remembers me. They ask what I am looking for and consult their record of what I have purchased with them to help advise my purchase. I have never felt pressured into buying something I didn't like or that was outside my stated price range.When I needed an antique ring resized, they consulted with the jeweler who would do the work before quoting me (what I felt was a reasonable) price. The work was done quickly and professionally.
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May 2023 by mark lessar
Really like this business. Always top notch jewelry. Very professional, courteous staff. Really look forward to using the upgrade system on my next pair of diamond earrings.
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May 2023 by Andrew DeFeo
My family has trusted Charisma Jewelers to provide knowledge, quality workmanship, and expert support for over 30 years. There is no other jeweler with a similar level of commitment to quality, value, and excellence anywhere else in Rochester or the surrounding area. If you’re looking to make an investment in jewelry, trust you are in good hands with this locally owned and operated family business!
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May 2023 by Kara Doyle
I cannot rave enough about my experiences at charisma! It all started with my engagement ring! A little untraditional, but I picked it out with the help of Lisa! They have a huge selection and she helped me find the perfect one!! Between the setting the diamond and sizing it was all perfect, they exceeded all my expectations! The other day I stopped in with a broken necklace and they were able to fix it on the spot.. of course it gave me a little time to look around and I found the cutest gold earrings! Moral of the story is they do it all and have something for everyone!! With awesome knowledgeable staff! They are all amazing but I can’t say enough good things about Lisa!! Ask for her!! They are now my forever jeweler! Thank you charisma!!
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April 2023 by Tyler Diaz
I came here on 2 separate occasions after being unsuccessful on my visiting several other jewelry stores and only finding cookie cutter selections, I was on a mission for a very specific necklace and then a very specific ring. When I stopped in to Charisma Jewelers, Lisa was there helping me on both occasions I was blown away by the care and attention to detail to making sure I got exactly what I wanted and that it fit in my budget. She was well equipped to answer all my questions and was able to lead me in the right direction in a professional manor, going above and beyond. I’m very satisfied with my experience. When I need jewelry this is now the first place I will go.
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April 2023 by Eileen Fichter
Absolutely my favorite Jewelry Store. Very friendly, knowledgeable staff, gave us their full attention. I want to put my mother's 2 diamonds and my father's diamonds from their wedding rings into a new custom setting. We found the perfect match and the ring I envisioned. I just can't say enough about the professionalism and fantastic customer service. I wish I could give more than 5 stars.
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April 2023 by George Casab
In the past few months I made a couple purchases at this store. I specifically came back the second time for one reason. It was the service I received from Hali for my first purchase.For my second purchase, it was just as pleasurable dealing with Hali as it was the first time. For this visit, I came in with my wife and she was also very pleased with working with Hali. By the way, the 2nd visit was 15 min before closing too.Hali was knowledgeable, made great suggestions, professional and has a great personality. Thank you Charisma Jewelers.
