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September 2023 by MD062010
This is a late review- however, when doing my kitchen renovation last year, i quickly realized the only place in Rochester, to purchase a wolf oven, is charlotte appliance. I had a wonderful experience. Rich, my sales person kept me updated regarding my order- and they even held onto the oven until renovations were at the point of instillation.They did an excellent job installing the oven and the installers were extremely careful and respectful of my home.
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September 2023 by Eileen Fichter
We have purchased all of our Appliances here for many years, and will continue to do so. I honestly feel this is the only reputable place to go. Great people, great products, prices are comparable to everyone else. ?
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September 2023 by Bobbi McBride
Purchased three items. Expected delivery tomorrow. In and out in 30 minutes, with completing a finance application. Staff friendly and helpful.
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August 2023 by Sophia
I ordered a bosch last Thursday on short notice due to the fact I live in a disabled household and can’t handwash dishes as well or as often. I never once felt pressured by George; my salesman to try to upgrade beyond the model I had already choosen to purchase, he even tried to find a better bosch for cheaper. I received my bosch today, Andrew the installer was very nice and we had a great conversation from appliances to the economy. I really enjoyed how I got to directly talk to everyone who was involved from purchase to delivery rather then going through loopholes with third party companies. I will come back if I need anything in the future.
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July 2023 by Marci Elizabeth
Found a great fridge at a great price! Delivery guys were fantastic and went above and beyond trying to hook up the water line. Definitely recommend!!
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July 2023 by Steve Borate
Got my new stove the same day!! They have a good selection, and most are in stock. Salesman was great!!
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July 2023 by Luciana R.
Went here because we wanted to support a local business and get better service and quality. Unfortunately not the case. Although the sales person was nice and seemed knowledgeable - the product we got was awful. We had to wait because what we bought was broken at the warehouse, and when we finally did receive it, the freezer and dishwasher were not working properly. Which we realized after it was installed. It's not like you can see that it is not going to work when they deliver it. But because it was already delivered Charlotte wouldn't do anything and we had to go directly to the manufacturer. Let me tell you how fun that has been. We spent thousands on a kitchen renovation to have broken appliances. I get stuff happens and that is ok, but it is how a business deals with it, and Charlotte has chosen to not deal with it at all.
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June 2023 by Phillip Pritchard
This has been here forever and you can trust them. Biggest selection and great prices. Ditch Lowe's and home Depot and get your appliances here
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June 2023 by Carol B.
Bought an upright freezer in 2020, broken and they don't want to know me.Had a appliance repair man look at it he cannot figure out what is wrong with it. Many of their appliances seem to be seconds as I do not have this problem when I buy appliances from Lowes. Too bad so sad, but I did save money.
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June 2023 by Jessica Day
Just walked in about 20 minutes ago, purchased our stove 10 minutes ago, no pushy sales people. No push to purchase something more expensive, all around wonderful experience and they were happy to allow our dog to come in with us as well. We plan to come back once we save up for a full kitchen remodel in a few years and look forward to giving them our business at that time as well!
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May 2023 by Jack McGuire
Michelle was very helpful and patient. Purchased a new Range & matching micro wave. Delivered when promised by two very courteous young men. Micro wave installed by Andrew an employee of Rob. Installed without a hitch and another nice young man. Have been doing business with Charlotte for over 50 years and the above are the reasons why.
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May 2023 by Gina Stein
Charlotte went above and beyond to help us after Orvilles couldnt get down our street due to low wires. We in particular want to thank the warehouse manager and their staff. We have a very compromised health situation , we asked that they wear a mask when delivering. No problem. Others could not guarantee it. We are so thankful to have you in are City. Thank you again for helping us.
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May 2023 by Pretty Pepper
Bought dishwasher to replace broken that matched our Sub Zero Fridge. Lady we dealt with was super. Great price and installation was a snap
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May 2023 by Jerry “Neeko”
Chose a Refrigerator I wanted off their website. Called them placed the order, 2 days later. my new fridge is sitting where the old one was! Outstanding.
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May 2023 by Lynne Kostadinov
this was the worst experience i've ever had with a purchase. washer was installed incorrectly which caused flooding in my finished basement. the service was even worse. will NEVER use charlotte appliance again...0 stars from me if i was able
