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January 2024 by Sidney Hawkes
Very nice
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January 2024 by TIFFANY BISHOP
Only two tellers. Not very busy most days
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June 2023 by Janette Richards
Although lately not as good, still the best bank you can find.
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May 2023 by Hot Lockett
Everyone at that this place has horrible,I mean horrible character, except the young lady Lorna Erb! The guy in the private clients office needs customer training,AsaP! Just ridiculous! Freaking shameful!?????!??????????!?!
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April 2023 by Fahd0 Alsaidi
The worst bank ice ever
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February 2023 by Red Dragon
Bank teller was extremely rude and unprofessional.
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August 2022 by Dfsfsdsdf Fsdssdfsdfsdf
I can’t wait to cancel my account after I receive my deposit from the 2 week check hold. DO NOT USE CHASE. ⚠️?
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January 2020 by The Honest Review
New management / employees are terrible. Very cold, no greeting, and the tellers are so preoccupied with their cell phones that they don’t even see you standing there. The most disturbing part is that the manager saw this and said nothing as if it was normal. Not to mention the tellers attire which was see through leggings and a shirt showing her stomach. Yuck. Where is her self esteem/respect. I’ve never experienced a Chase branch run like this. Just horrible
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October 2019 by Melissa S.
If you're planning to do business with this branch - DON'T!!!! In fact this branch has caused me to close my account today after being a Chase customer for over ten years. Let me start by saying that in the past year my ATM card has been compromised and fraudulently used and had to be shut off. With no explanation as to why this keeps happening. So I wait 5-7 business days,which is extremely inconvenient, to get a new card. At this point it has become almost routine that I need to go to a teller to get my cash in the mean time. I have been to three different branches and had no problem. Then I come to THIS branch. My last name on my bank card is not my married name so I offered multiple forms of ID and my social security and they said no. I asked to speak to a manager and could tell the moment he came out to meet me he was not going to help me. He tried to belittle me and tell me that I was going to other tellers "I knew" and that's why they helped me. He didn't even try to help me. Now I'm going into the weekend with no cash on hand because of this guy who clearly had little man syndrome on a power trip was unwilling to keep a good customer who has dealt with multiple frauds against her account. Absolutely ridiculous. Customer service is dead. At least at this branch.
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September 2019 by Lucas McGuckin
Banker was unable to order me a card and kept telling me I did something to my account. She definitely did not know what she was doing so I had to go to another branch.
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August 2019 by Tony
Downtown Rochester branch, and an entire teller staff of... one. Wow.
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June 2019 by ReviewIt GoodorBad
Phenomenal customer service convenient location
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December 2018 by sweetpadre
Lovely site at night.
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September 2018 by Michael DiGregorio
I will start off on a positive note- Pat (Patricia) was very helpful when I went to her with an issue. She told me what she could and couldn't do after two checks were deposited at an ATM and not posted to my account.
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August 2018 by Rex DiGennaro
Banking
