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August 2023 by Justin Schiess
We had a terrific sales person. Must have tried every mattress but he was patient and extremely knowledgeable. Really knew the details of construction and differences in each mattress. AND, he was not just an encyclopedia of bedding, he was a genuine good guy.
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August 2023 by Handeep Singh
We went to get a mattress today. The sales person was the general manager Joe. The worst salesmen ever. Selling us a cheap quality city mattress company mattress at a expensive price. He was also very rude to us and making disrespectful jokes about me. I might report him. He should be fired. We then went somewhere else and got a much better mattress, box spring and frame AND RESPECFUL CUSTOMER SERVICE. If you ever go to this location PLEASE MAKE SURE TO AVOID JOE especially if your not Caucasian. He is very disrespectful.
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May 2023 by Judith Reding
Wonderful experience at this City Mattress! Mike was awesome: asking the right questions to narrow down the search, being patient with questions and no pressure on sales. Mike was also very knowledgeable on bed construction and manufactures. The other sales team members were personable as well. It made a stressful experience, fun, with reassurances of the company standing behind their products. Also liked the fact they carried western NY products, which I ended up purchasing. Best furniture buying experience ever!
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March 2023 by Andrea Crestuck
Great customer service and friendly staff. I like Michael’s bow tie!
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January 2023 by Mercedes C.
My husband and I stopped here on a whim after work and left with the best experience. After 4 months of sleeping on an old mattress on the floor Joe Barone helped us pick out the best mattress for our different comfort levels and a bed frame. Delivery was quick, they set it up and helped move the old mattress out.
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December 2022 by Nadine Fantauzzo
What an excellent experience my husband and I had with our salesman Joe. He listened to every care I had and fulfilled our expectations with phenomenal customer service. He even through in agreement bed cover and frame. Thank you Joe for our new matress! We can't wait to get a good night's sleep!
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November 2022 by Tom D.
I wanted to take a moment to thank the store manager Joe Barone for providing my wife and I with an outstanding experience in buying our new mattress. Joe showed us the difference in mattresses and a no pressure purchasing experience. The 90 day return policy gave us confidence that if we didn't like the mattress we get a second chance at finding the right one. Can't wait for the new mattress to be delivered. Thanks again Joe. Tom and Amy
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November 2022 by Jacquelin Deatcher
With a history of back and hip problems, finding a comfortable bed has been difficult for me, and I've been through quite a few. City Mattress was so helpful to me, with their return policy. When I returned to the store to try another bed, Sunny listened carefully to my history, and led me to the bed he thought would be best for me. I tried several others in the store, and ended up settling on the one Sunny led me to. I have not been disappointed! I am sleeping without back or hip pain, for the first time in a long time. Thank you! Thank you for your patience, Sunny!
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September 2022 by Christy D
Super heroes! They were lovely and had the Twin XL we were in search of IN THE STORE. Four previous places were not lovely and did not have the mattress we needed, so save yourself time and start with City Mattress. And if you are very lucky, Chuck will be working. He already knows what you want
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August 2022 by Cindy Jones
Great guys! Very knowledgeable and friendly and helpful. Nice store and a few cool loveseats and sofas.
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July 2022 by Christina Hess
Greg was very helpful in finding my boyfriend and I a new king bed! He suggested many options until we found the one for us. The buying process was super simple and very nicely explained. Greg answered all our questions and made the overall experience awesome! Would definitely recommend to friends and family.
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August 2021 by Courtney Jackson
Went in to finally buy a mattress and box spring. Employee I worked with was very knowledgeable and helpful. Set up delivery date and my order came in a timely manner. Very pleased so far with my purchase.
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May 2021 by Jackie S.
I traveled approx 1 1/2 hrs to visit Citi Mattressin search of a new mattress and bed. It as an awesome experience. Cheryl was very helpful and informative . Even after we left the store she promptly responded to my emails . The delivery was wonderful also they notified me the night before and the morning of also they were on their way. Very courteous and knowledgeable. They put my bed together and brought I my mattress and took awayn9ls tuff. Was quick and very friendly delivery men. This was. Very positive experience and I would highly recommend Citi Mattress great customer service and very knowledgeable. Thank You Cheryl and staff.
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February 2021 by M G
Nice employees but a little expensive for a pull out couch. Needed one for my finished basement. They wanted over 2000.00 but found a really nice one at Raymour \\u0026 Flannigan for 900.00
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January 2021 by Richard Chapman
Hey you guys are awesome all the way around. They delivered when promised and the mattress is great. Kudos!
