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February 2024 by Lizzie Clapp
Renee was king and patient. Gave us information s while also giving us plenty of space to discuss and explore. Great store, clean and comfortable place to shop. Competitive prices with online with the must of sitting on a mattress
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February 2024 by Greg Ott
My wife and I wandered into City Mattress Monroe Ave just looking for some information on mattresses and Renee was AWESOME! She was very knowledgeable, relaxed and friendly. She allowed us to browse and to ask her a million questions. She didn’t hurry us or push us in any way- she just answered our questions and shared the features and benefits of each different product. As we slowly came to a decision she worked with us to craft the best deal for our budget. Everything worked out exactly as she promised - ZERO surprises, ZERO headaches and 100% customer satisfaction. Would that you could get service like this everywhere. Are you in the market for a mattress? Stop in to City Mattress Monroe Ave and ask for Renee Friedman - you’ll be glad you did!!
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February 2024 by Emma Golden
Renee was so helpful today answered all my questions and helped with my concerns. Excited for my new mattress! Everyone was super friendly and this location just had really good vibes. Special shout-out to Tanya also!
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February 2024 by Kristin Mellema
Robert Morris at the Pittsford store was very helpful. We ended up changing our minds and exchanging our first mattress for a second one. He was very nice through the whole process.
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January 2024 by Sammi Cohen
Bobby was incredibly helpful and kind. I had a great experience with him and was grateful he shared his knowledge with me. While I didn’t buy a mattress on the spot, he was incredibly understanding and I never felt pressured to move forward with the purchase immediately. I’ll definitely be coming back to City Mattress once I make up my mind!
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June 2023 by Divya Ajay
We had a good experience at the City Mattress. Renee Friedman in sales was very good. She listened to what we needed and helped us out. The delivery was good too.
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May 2023 by James Paltani
Tania is wonderful. She helped me out so much. Customer service is the best, highly recommend!
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February 2023 by John Ward
The customer service at the Pittsford store is first class. After a few years had trouble with an adjustable based and they were so good at helping me get the problem resolved. Well beyond my expectation. I will definitely continue to work with them going forward.
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February 2023 by Elaine Olshansky
Please do not shop at City Mattress! In the end they charge way too much and don’t tell you the “whole” truth about buying with them. Brought a Prana sleep mattress in 2010, it started to sag after 5 years. By 7th year they replaced it totally. Suffered 2 years before it met the 1 1/2” required sag, ok second mattress sagging badly again 6 1/2 years with 2 years of miserable back pain. They came out, doesn’t meet the 1 1/2” sag, but a small invisible stain on the side of the bed, I could barely see it, VOIDED THE WARRANTY! we had on a waterproof cover the whole time we had this mattress, also the warranty goes on the price of your first purchase, not on the replacement date. They have a million loopholes. You may get it replaced once but not again due to loopholes. I had a Stearns and Foster for 20 years, never sagged. Now I’m crying in pain every day from this horrible mattress. Just but elsewhere, so much money spent and they won’t stand behind the product, BIG FAIL!
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January 2023 by Cindy S.
Awesome Customer Service at Penfield NY location. Bought Mattress for my Mom. Mike S. In Sales was extremely helpful, his integrety is a gift to our community. Keep up great work & Thank You! Siciliano Cindy. Ha!
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October 2022 by Chris Carpenter
We’ve spent 9 months getting a mattress we’re still not happy with. Went on 3 different occasions and was told a different thing each time we went. They forced one of their mattresses they make on us and it sagged horribly. Then they acted merciful when they “let us” trade it in. 1000% regret going to them.
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August 2022 by Jay Stetzer
A wonderful experience, thanks to Renee and her winning personality!
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July 2022 by Cindy Rackley
The first time I’ve bought a mattress online, City Mattress NY made it so easy. I live in Savannah, Georgia and from start to delivery was effortless. They called, they sent texts to track delivery and the local delivery people were amazing. And of course their price was about $600 less than what the locals here wanted in their store. All of this is unheard of in the country we live in today, so thank you very much.
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April 2022 by Rose Z.
Karen Costner is the best salesperson at City Mattress in Henrietta. She is very helpful and knows her mattresses. City Mattress has the best selection and is the cleanest which is very important to me. Their products are a higher quality. They also have the best delivery team. I will buy from City Mattress again. Thank you.
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November 2021 by David Dais
I just went here today to look at some mattresses. I spent over 3 hours looking online for a mattress and gave up and decided to go here.Glad I did go here because Tonia who was helping me was very nice and helpful. I think I will be buying a Serta mattress from there. Would definitely recommend for anybody looking for a mattress