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“We have been members of credit unions for over 40 years (would not consider a bank ever again if I had a choice) and members of Summit Federal Credit Union for over 9 years. Not sure about the negative reviews I read about them but I have always found them to be exceptionally customer oriented, professional and always answered any questions or concerns we had immediately. I have never called Summit and gotten a negative response. Their employees are exceptional and extremely helpful when the older generation (like me) have questions about accounts. We transfer money to our daughter and grandson quite often (who live out of the country) and everyone has always been helpful with paperwork needed to complete transactions. We are so glad SFCR exists and would not consider going anywhere else for our banking needs.”
“I can't say enough positive things about the folks in this branch. I called yesterday with a potential problem with a direct deposit with a problem with the account number. They posted the payment manually for me on time and will do so the next couple of months until the sender corrects the problem.
This level of service isn't unusual. Everyone I speak with is kind and helpful.”
“I had a problem with an overseas purchase and did not get what was displayed on line. Adam Kasperkoski,the Branch manager in Henrietta solved my problem and really took care of business. Kudos to Reliant Credit Union and Adam Kasperkoski for getting my money back.”
“I have been banking with the Ukrainian Federal Credit Union since I was kid. My very first bank account was opened here, as well as my first credit card. UFCU has a special place in my heart. I love this place, the community, and the personalized service. I know most of the staff, and they know me by name.
The quality of service and the rates are quite good, but sometimes speed of service is lacking. Being a smaller credit union, the UFCU also doesn't offer as many credit products or have the same high limits as other larger financial institutions. This has slowly led me to move my money elsewhere. I still come here on occasion to deposit a check or two, but only having one to two tellers at the desk makes things slow. My transactions are usually very quick: cash deposit, cash withdrawal, or check deposit. Two minutes and I'm out. Waiting 20+ minutes to make a two-minute transaction is a little bit ridiculous. This has happened on multiple occasions. One time I just ended up leaving and coming back later.
If you're Ukrainian, having an account here is pretty much a must. Despite the drawbacks, I still love this community and the culture behind our credit union.
Great community. Personalized service. Perfect for Ukrainians. Could work on the speed.”
“Best banking in Greece. Love that there is 2 ATM lanes where other banks only have 1, the iPhone app is outstanding, and all of the tellers and staff inside are wonderful to work with.”
“I agree with the other positive reviews. The staff are very friendly and helpful and I've had nothing but good experiences here. Convenient location, easy parking, good hours, and attractive premises. Highly recommended!”
“I’ve been a reliant customer for over 30 years and this is by far the best branch I’ve ever been a part of! All transactions done with ease. Highest of star ratings !”
“I love the personal touch at ESL, I've always gotten very attentive and excellent care with my financial needs and issues. Never felt better about any other bank!”
“I opened an account with Visions FCU a few months ago. Everything from start to finish went smoothly. Nadia, the branch manager, started my membership application and Lyna helped me finish it.
Today, I went back to apply for a line of credit. Lyna did the application for me and made sure my application was submitted properly and requested the limit I wanted. It took a little longer than usual (because of a lot of applications today), but I was approved and within 15 minutes of finalizing everything, the line of credit was visible in the app. (This is more than I can say for other local financial institutions.)
Right from the start, it was clear Lyna knew was she was talking about. I did my research before coming to Visions, and when I asked Lyna questions about what bureaus they pull, what limits they offer on different products, or what kind of DTI is okay when applying for a line of credit, she had the answers to all my questions.
I wish more banks and credit unions were like this. If you're in a location that Visions serves, I highly recommend you open an account with them.
Friendly and knowledgeable staff. Personalized service. Variety of banking products. Good mobile app.”
“We need more credit unions like this. Big or small these folks help all. I have been a member a long time and I think we need to remember local markets and local companies don't always have the resources as the big guys. Sometimes its helpful if we take into consideration the mission of credit unions like this and the people they help. Not all times is going to be super easy but I know that its helping My people right here in Rochester NY not helping some equity position far, far away. Thank you for having us as members. Robert C. Ayala”
“Anytime I've stopped by during work hours, it seems to be packed. I'd avoid coming between 11:30-1. If you do decide to show up between that time, be prepared to wait in line for up to 15 minutes with only 2 tellers working.”
“Very friendly and extremely professional customer service. Clean, inviting, and well organized bank with plenty of parking. I would recommend this credit union to any business or resident of Gates Chili and surrounding areas.”
“I have been a member of Greece Community Falderal CU for over 10 years and have always found their customer service excellent. They are always willing to assist with any financial question or need I have. Two of my children have their auto loans with the credit union and the process for quick and simple.”
“I have been with this credit union since the 1970s. and will certainly be with them as long as they are in business. I have never had a problem or a question not answered promptly. As importantly, I don't have to use a AI chatbot to answered my concerns. There has always been a real person on this marvelous invention that allows instanteous bilateral oral communication:the telephone!”
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“I had Kaliegh Zwald assist me with a haloc loan. She made it so easy with dealing the county and my insurance companies. I was able to really get a good hold on my finances, and use my investments to work for me. When you bank here, you can tell that they actually care about people and your situations. I would 10 out of 10 star this if I could!”