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December 2023 by steve harr
The man was so courteous and helpful. He spent at least an hour with us transferring everything over to our new phone while he also waited on other customers and was no way aggravated that we asked him to do all the transferring for us. He was a pleasure . I recommend cricket and this store in particular.
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June 2023 by Adrian Popovich
This location is the only place that knows what they are doing and saved me another 2 hours with trying to talk to cricket over the phone. I called the customer service line and they somehow ended up completely screwing up my phone, when I tried doing an e-sim switch. They somehow blocked my network completely. Came to this store and Ehab the store manager got it done for me In under 10 min. AWESOME AWESOME PEOPLE AND SERVICE. TY!!!
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June 2023 by Valley Green
The business hours are incorrect. I've gone to this location more than 2 times and each time they were closed. I'm sure they don't get super busy, but to not have anyone there when it's close to 1pm should at least be stated somewhere.
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January 2023 by Ivan Popyk
Good customer service. Ehab helped me with everything, and now I’m saving $87 on my monthly bill. Number transfer was very smooth, and I finally have service everywhere I go around Rochester. I had t mobile and Verizon and always had either coverage issues or different bills every month. 5 stars
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November 2022 by Edison Zhang、
Finally, there is one cricket store located in Penfield.Getting a new phone from this store, and I believe Ehab is the store owner who also offered professional service. Helped me to transfer my phone number from my old carrier. The plan is more affordable, and a way better coverage & signal provided by cricket.
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November 2022 by Rebeccca Clark
Go to this location ASAP. Ehab was awesome!! He's a wonderful representative who really went above and beyond to resolve the issue at hand. We can't thank him enough!
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November 2022 by Dmitriy Panfilov
Great customer service here! Owner answered all my questions and was very helpful with finding me the the right phone that suites my needs.
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August 2022 by Nadia Hussein
A great addition to Penfield! The staff are very helpful!
