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November 2023 by Picky Jason
There is always at least a one hour wait to see a physician. We’ve been coming here for a few years and it’s always the same. Many patients are elderly and depend on transportation services or are in poor health. That long a wait is very stressful. Please try to improve this situation.
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November 2023 by Emily Prinzi
If I could give negative stars I would. I have IIH and am a returning patient. My previous provider in PA sent over documents stating I must still be seen, and I went to see my neuro who stated I must be seen as well for eye testing (I went blind once before my brain surgery). Yet they keep saying you are under review, call us every couple weeks. RIDICULOUS. This place is disgusting with how they manage their referrals. It is on them if I go blind again, as they will not give any time line or information on appointments.
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July 2023 by Darlene Schneckenburger
A very busy place, but great service and great doctors. Top in their field. Never disappointed!
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May 2023 by Richard N.
After waiting an hour I walked out. Because of medical conditions that risk vision impairment and blindness it is essential I get regular comprehensive exams but Flaum has become a joke. One lady said she had to wait 2 hours with a previous appointment. They rescheduled me for another appointment soon due to my risk factors. At that time I will inform them I will be seeking services elsewhere.
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April 2023 by Matthew McCrank
Dr. Gonzalez performs good work and solved my problem, but each of my 4 scheduled appointments with him, I waited over a half an hour to see him and when i finally did see him, every appointment felt rushed.
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February 2023 by Alisa Kim
Every new patient must be aware that this facility charges a patient TWICE for a CONSULTATION. How this is not considered insurance fraud is beyond me. I went there for a consultation on October 27th with Dr. Gonzalez due to an irritated tear duct. My insurance was billed 1563 for this clinic visit which includes an HB probe lacrimal canaliculi. No one told me that this was considered a procedure and what the cost is which is a VIOLATION of the HOSPITAL PRICE TRANSPARENCY RULE where they are obligated to tell you the cost of a service before it being administered. The lady who checked me out couldn't take payment for my copay because their credit card terminal was broken and was very evasive about the cost of this visit. So I get this 1563 bill. Fine, whatever. Just an expensive consult bill. Then two weeks later I get another bill for the SAME visit for the doctor fee (400 dollars) and the probe lacrimal canaliculi procedure (325.50). So this place charges you TWICE for the same procedure. I left messages with the office manager and although the receptionist took my messages no one has gotten back to me. I have been to other specialists before in the U of R system but NEVER have been charged twice for the same visit. And all those visits did not cost 2300. I filed an appeal with my insurance company noting this facility's attempt to charge twice for the "procedure". This is one of many reasons why healthcare is so broken. A nearly 2300 consultation bill, no warning what the cost of this probe lacrimal canaliculi which is billed twice, a facility fee (billing department tells me this is the cost of the office for its materials and equipment), and a doctor fee. All for Dr. Gonzalez to tell me I need to see an allergist. Please visit another opthalmologist practice that doesn't practice such a money grab.
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January 2023 by Kara Werner
I had incredibly high hopes for this place. My daughter has a retinal dystrophy & is 20 years old. She came to Flaum 2 years ago and had 4 hours of tests to be told they think she has Stargardts. She was due for more testing in the past 2 weeks, over 6 hours of intense testing to be exact. She saw the doctor yesterday for maybe 7 minutes and he told her, “you can call it Stargardts or whatever you want but what it comes down to is that you have macular degeneration. It doesn’t affect your daily life so it’s fine.” It doesn’t affect her daily life? Are you kidding me? She can no longer drive after sunset, she can’t drive on the highway and had to have her roommate take her yesterday because my husband and I are sick, she’s had to drop a college class because she couldn’t decipher the colors against white for coding, she can’t see the colors and paint like she used to, which was her favorite hobby, her co-workers have to help her read the cash register and menu…. and those are only some of the physical, everyday adjustments. How about the everyday mental and emotional adjustments? I’m utterly disgusted and at a complete loss here. You’re a teaching program, teach your students this: don’t EVER tell your patient their diagnosis doesn’t affect their daily life and that they’re fine!”
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January 2023 by Brandon Shepherd
Waited over 4 hour's to the the dr just to have my pressure checked. worst eye place i ever been to. everyone is rude and miserable.
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September 2022 by Brian V
For my most recent visit I had to park in the parking garage because the lot was full (a common occurrence, but the first time I’ve had to go to the garage).That made me late to my appointment. Each of the three receptionists I talked to on my quest to get checked in had something contradictory to say and one was just lazily listening to her AirPods, taking her sweet time. Oh and a doctor and her tech had a minute long discussion while holding the elevator door open and preventing anyone from traveling down.Basically it’s a logistics problem. They need to stop overbooking and streamline their receptionists. Otherwise they are OK.
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August 2022 by Robin Schirtz
I totally recommend this eye institute to everyone. Dr Levin was awesome and very detailed in treating my daughter. He interacted with my daughter very professional but also joked around with her which help her to relax has she was very nervous. Everyone was very friendly, kind and caring for us. They get a five plus from us ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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August 2022 by Carolyn Wink
Overall bad experience every time we visited. Dr’s that can’t even introduce themselves to trying to have images sent to a specialist. Lied when said it was sent and not professional enough to make a call to let you know issue resolved.
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June 2022 by Lynn Ann
All staff are nice and polite
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May 2022 by Ava C.
I have seen Dr. Brooke Donaher here and she's excellent. Getting to her can take awhile. Ax can your office visit and testing. I feel that Dr. Donaher was kind, thorough, knowledgeable. I had to have my glasses redone. She was very helpful. Frames are expensive.
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February 2022 by Stryker O.
I can't say enough how much I love this place. I came here from Buffalo after my eye doctor there did not know what to do. I had a retina reattachment in Buffalo with many complications and so much pain. At the Flaum Eye Institute Dr.Gulipali fixed me and helped me with the pain. Dr.Klein then took care of my cataract. They all listen so well and the staff is so caring. They are also so prompt and efficient with their scheduling and appointments. I barely have to wait whenever I get there and I am in quickly and out quickly. There is also an optometrist and eyeglass center if you need to get those done on the premises. I highly recommend this place.
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February 2022 by Patricia Ferrito
Total waste of time. They have staff with no medical training reading charts & booking you with specialists. I took a day off from work, drove from Buffalo & waited for over an hour, only to discover I was booked with the wrong type of specialist. No explanation, no apology. And they don't have the specialist I need. Ask a lot of questions before saying yes to an appointment here.
