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November 2023 by Jackie King
I went to the car wash today being from out of town. This is the only one that is close to me. As the young lady at the booth started to explain the various types of car washes It was a little overwhelming understanding what she was saying and I said to her that was a mouthful. She walked back into the booth and stated “this is ridiculous” in a very loud tone to her coworker and came out and just handed me the book! What awful customer service!! I was so angry I threw the book back at her and begin to drive away. I noticed I couldn’t get out, so I backed up apologize to her for throwing, told her it was very rude what she said and ask for the regular car wash. I then spoke to the manager that was there however, I don’t think he’s going to speak to the employee. Too bad because it’s a very nice car wash but with that kind of customer service, I would never return!!
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October 2023 by Mary S.
I brought my car here to the Penfield store to get the inside cleaned. It wasn't that dirty, but cleaning what needed it and vacuuming everything was more than I wanted to do. For $35, it was well worth it!! Thank you, guys!
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October 2023 by Carolyne Blasica
everytime i go through the car wash i always stop for a towel dry and i always leave them tips this time someone named dylan gave me the service i didn’t have cash on me i felt so bad but i told him i appreciated the service he was very nice and great customer service overall very pleased with the service here!
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September 2023 by Jose Angel Tollens
I was there this afternoon about 1615 and the kid who was on the first spray gun didn't even power wash the passenger side of my car.The Old Penfield Rd location is terrible to access the carwash. The left turn is tight and today as stated I didn't even get the side of the car pre washed before the actual wash.This is why we're failing to other countries. There's zero work ethic.
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September 2023 by Mike A.
My wife convinced me to have Delta Sonic detail one of our vehicles this afternoon, instead of doing it ourselves. She waited in the waiting room while it was worked on, and when she noticed they were closing up for the day, asked where the vehicle was. Detailing work had been completed and the vehicle moved to the parking lot almost an hour earlier, but no one bothered to notify her. No explanation, apology or compensation was offered. Makes you wonder about the quality of work done,too. Sloppy customer service - not impressed!
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September 2023 by Sharon Twarozek
I couldn’t be happier. I got the professional detail. Thank you Sara and your crew. I feel like I’m driving a brand new car. Great job!Service: Auto detailing
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August 2023 by Angela O.
OK so typically I don't ever give five stars to anyone but this location is absolutely spectacular. It might be small but they are mighty when it comes to service and a great value.Everyone is always friendly,cheerful, and most importantly helpful. We went through the car wash once and noticed that there were a couple of streaks left on the window. We went back through a second time. It wasn't any fault of the car wash, but actually was our fault. We chose not to have the car dried after it was washed,and open the window. When we close the window streaks appear as it has not been dried first. So we chose to go through a second time. No big deal though- they asked if there was anything else they could do, and gratefulExpressed how grateful they were for our patronage. Will definitely be back again, even though it's 20 minutes out of our regular routes. Thank you Delta Sonic for going above and beyond. We have gone to all of the locations, And this one is truly the best. FORGOT TO MENTION THERE HAS NEVER BEEN MORE THAN A 2 minute wait at this location
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August 2023 by George Moshi
The car was not even vacuumed properly. The carpets and seats had spots left uncleaned, not good enough for a full express detail service.
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August 2023 by David Scott
Towel dryers vary slightly in thoroughness but for the most part are good
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July 2023 by Isabella R.
I'm not a person to write a bad review for a buisness but in this situation, It's needed. I brought my car here for a detailing and they were not through, they used something on the vinyl that made the material wear and look even worse than before i brought it in. I paid $160 for an express detail and the car came back with vinyl damages and it wasn't even vacuumed between the seats. The management is denying the damages done and are very rude and incompetent. I'm very disappointed with this service, save yourself the headache and never bring your car here for any services.
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July 2023 by F C
Michael and Team Penfield Delta Sonic did a great job, please visit!
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June 2023 by Calvin P.
Always well staffed. Operation is professional and efficient. Friendly hard working staff. Thank you
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May 2023 by Larissa Shepherd
Was told it would take about an 1 1/2 hrs and it took 3 hours. Interior clean was incomplete and customer service from manager was useless. I would never recommend this Sonic.Service: Auto detailing
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April 2023 by Dan Zambito
Been an unlimited member for about a decade and this location has the toughest carwash to navigate. Entering the carwash is very difficult compared to other locations. Staff is always kind though.
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March 2023 by Jessica Ericson
Is it necessary to jam cars within inches of each other while yelling to keep moving? To where? The back seat of the car ahead of me? Unlimited canceled.
