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February 2024 by Sara D.
Very efficient department of motor vehicle. Came in, was directed to a counter. Immediately a gentleman came , and I was able to renew my license. Gave me the eye exam. Then, I was called to another window to pay. If I was in the building for 1/2 hour it was too much.
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January 2024 by Anthony Rivero
Super bad service and if you are an immigrant they don't even serve you
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November 2023 by Andrew Alvarado
Employees are extremely friendly and personable. Quickest, easiest experience I've ever had at a DMV. I'll never go to Irondequoit again. Parking is pay, but we all have a couple extra nickles and dimes laying around, and it's worth not waiting 1.5 hours.
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September 2023 by Mark Chaplin
Helpful staff, busy place.
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September 2023 by Guillermo Franco
Had an appointment, staff was amazing very helpful and cheerful
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August 2023 by Vicki Musson
The DMV SUCKS!!! And I'm being polite...the swear words are limitless. The staff is horrible, & unhelpful. I literally had an employee tell me they didn't close down during Covid. ?Like what!?!? They're not helpful at all, & if they're to overwhelmed with calls they just hang up on you saying they're overwhelmed with calls. Typical disgraceful government agency. They'll take our money, but not actually work for it!
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May 2023 by Eliza Dooley
Awesome dmv experience, so quick and nice, friendly staff. Definitely recommend making an appointment online though so you’re not waiting in the long line for people just coming in as walk ins.
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April 2023 by Jeri rodgers
Professional staff i got all my questions and concerns answered in a timely manner , i was out within the hour of my appointment time at the DMV office and Security. Administration offices which is located on the second floor
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February 2023 by Cain Caligari
Worst experience with any government run office ever.Went because of a huge, unfair parking ticket I received due to overly confusing signs (pictured) after trying my best to avoid such a situation. I have autism and discalculia, so these signs are a personal pain for me, although many others agree that their overly confusing wording exists to trick people. I had been parked for only 5 minutes at most, so this is extra evil.I arrived for my appointment early and checked in on time for my scheduled hearing... and waited almost 2 hours while the other people came and went. I was only seen after I complained. I walked into the room alone anxiety-ridden and annoyed, to a judge who had a massive attitude and plainly had no interest in what I had to say from the get go. I quickly understood their mind had already been made up and my time was being wasted as an unnecessary insult to injury.Where does "here" even specify? I pulled up TO the sign but not past it, but apparently that was still "no standing" - which an ordinary person doesn't even know the meaning of (heads up everyone, it means merely breathing in that directly could cost you $50). And the parking times are absurd to try and make heads or tails of. This nonsense is so needless and an obvious money grab, if you don't want people to park somewhere just say so plainly. Stop making up terms the public doesn't use like no sitting and no parking between the 6th phase of the moon on the second thursday of a leap year lol. Rules with steep fines like this should be EASY for everyone follow and scheduled hearing times should be honored. STOP the unfairness!!
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November 2022 by Rebecca Keyser
AMAZING. best DMV experience ever. In and out with everything I came in for in under 20 minutes. Staff was incredibly kind and helpful .
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November 2022 by John Carter
I really didn't have too sit long not a long wait time
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November 2022 by Shyam Sundar
The staff was more helpful and service was so fast. Thanks.
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October 2022 by Derrick Irons
The staff was/ is helpful in making sure clients understand Order and Distance from others due to COVID Also that Everyone would be serviced based on Arrival.
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July 2022 by Nancy Brown
My first time there recently moved to Rochester so had to update/change my address. Everyone from the receptionist, security and the administrative clerks were Very Kind, Helpful, Professional and Courteous. The whole process took less than 30 minutes. Thank You DMV for a Very Pleasant Experience.
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July 2022 by F M
The attendants or whatever they’re called are typical dmv workers. Went there twice; they just regurgitate and don’t clarify. I was there for about six hours last time trying to figure out what they needed from us. The first time, the girl “assisting” me literally put her finger up to tell me to wait while she finished her text message.