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February 2024 by Keri Fortune
Great experience with the quality of the work and friendly staff who kept me informed throughout the process
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January 2024 by Megan Johnson
I had my car repaired at Bob Johnson and as my daughter says it looks bran new. I worked with Michele once I got my appoint scheduled and was kept up to date on repairs. Prior to scheduling my appointment I had a ton of questions and Joe answered them even some were answered in the late evening. Thank you for your excellent service on my car.
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January 2024 by Dayanara Rodriguez Alicea
They kept me update about my car all the time and they called me it was done before the estimated date. Good customer service!
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January 2024 by Joyce A Ferris
Beautiful job! Car looks like new!
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January 2024 by Cynthia Ely
Overall, The Bob Johnson collision department did an excellent job in repairing my car; they made an unpleasant situation tolerable. Every hand that touched my car did so in excellence. Sebastian made the process pleasant. Michele delivered consistent and timely updates. My car was returned to me with a spotless interior. It felt like a new car. I would recommend them to anyone. Well done... I appreciate all of your care and work.
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January 2024 by Nadine Poormon
The customer service staff was wonderful to work with and the staff that repaired my car did an excellent job. My car looks brand new! Thank you!!!!
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January 2024 by Doris Cooper
I very satisfied with the quality service that I received for my car.Great customer service and friendly staff.
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January 2024 by Natalia Fortygin
Very satisfied with everyone on the team. Professional, knowledgeable, courteous. Thank you!
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November 2023 by Adam Rossi
Hit a deer and brought the truck to Bob Johnson to be repaired. Both Lorne and the service manager took great care of it throughout the whole process, consistently updating me on progress. Highly recommend :)
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November 2023 by Melissa Kulesza
After my husband hit a deer on his way to work the collision center made the entire repair process worry-free. Lorne was informative and helpful. While I hope I never need to use their services again I would return if anything happens. I highly recommend them to anyone!Service: Body & Trim
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November 2023 by Richard Vance
My car had substantial damage, Bob Johnson was recommended as they could do both the mechanical and body damage, most collision shops cannot do both. The repair was done as quickly as possible, Michele called at least once a week to keep me informed of the progress. Sebastian also kept me up to date and always answered or returned my call. My car came back looking like new, excellent work. What a relief!!
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November 2023 by Lindsay Grugnale
Michele Jensen made sure to keep me updated about my car and the entire process throughout. She made a stressful situation much easier and talked me through all necessary steps to get my car fixed after hitting a deer. She helped explain the process and kept me updated consistently so I was aware the entire time what was happening and when it would be done . She answered all my questions quickly and showed a lot of knowledge. Michele expressed deep understanding and empathy for a tough situation. I will recommend to everyone I know to come here. They even cleaned my car it was amazing and such a relief to get my car back in a timely matter with so much care and love put into it . Thank you to everyone that had a part in helping. I appreciate you all so much!Service: Body & Trim
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November 2023 by Nayma Binte Nur
I had a positive experience when I bought my car from Bob Johnson, but unfortunately, I can't say the same about their repair shop. I feel the need to share a troubling experience that raises concerns about professionalism and fairness.My parked car was hit by a girl, who admitted her fault (both verbally and in writing) and asked me not to involve the police, promising to pay for the damages. I trusted her and obtained a repair estimate from Bob Johnson’s shop. However, when provided with the estimate, she began to avoid responsibility and refused to pay.To my shock, 16 days later of the accident, she claimed that Bob Johnson's repair shop had accused me of exaggerating the damage. This claim directly contradicted the written estimate they had provided me. I felt betrayed and couldn’t help but wonder if my race influenced the situation, as I am a person of color.It’s deeply concerning and disappointing that a professional repair shop could contradict their own written estimate and possibly encourage dishonesty from the person at fault. I expected consistent and fair treatment but was met with an experience that has shaken my trust.If you're considering services from Bob Johnson, particularly their repair shop, I urge caution. It’s essential for businesses to maintain professionalism and integrity consistently, and sadly, my experience suggests they have fallen short.
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October 2023 by Tim Dora
Had to get a few things touched up from when I purchased my car. They were quick to get everything set up and had it repaired fast. I had to call them back because I found something off from what they repaired and they immediately brought me back in to remedy it. Solid customer service by the techs and manager. Front desk could work on some people skills.
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October 2023 by Redguner 2005
They repaired my 2023 Jeep Wrangler 4xe to perfection!! I would recommend everyone take their vehicle to Bob Johnson Toyota Collision & Glass.Services: Painting
