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February 2024 by Ashley Huss
this place is supposed to be 24/7 and my grub hub driver is waiting out there forever bc no one is there and lights all on let be real this is stupid and they need to either change there hours or fix there staff!
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February 2024 by Kelly Tria
Meh it's open 24/7 but if there were other places open I would most likely choose one of them. Coffee's great but the donuts are lacking a bit (and have been for years now).
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February 2024 by ryleigh hagberg
Everyone at this location is always so nice. I go out of my way to come here instead of the one closer to me. Thank you! :)
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January 2024 by Joseph Perkins
Good service but one of the busier locations. So if you want to be quick in and out, it'll depend on what time a day you make your order.Using the Duncan app makes pick up much quicker at the location..Parking: Limited parkingDo to location add a cornerWheelchair accessibility: This location is handicapped accessible
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December 2023 by Loretta Wiggins
Coffee is nasty leaves a bad taste in your
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December 2023 by Christian Haugh
Waited in drive thru for more than 20 minutes… why?
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December 2023 by Michael Marciano
Went through this morning. Got two drinks and two pieces of food, a bagel and a donut. I ordered the bagel toasted with butter. It came not toasted and with no butter and one of the drinks which was half hot chocolate half coffee has no hot chocolate in it. How do you mess up a drink that literally only has two ingredients?? I tried to call to discuss the problem with them and of course no one answers the phone cuz why would a business answer its phone for its customers? I understand. Sometimes this place is like the only thing that's open, but if you have any other options especially with a Starbucks a block away go with the other options!
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December 2023 by joker black
The parking suck balls tho don't go in with a big truck
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December 2023 by Leaburt Anderson
This is currently the best Dunkin on this side of town regarding customer service.
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December 2023 by Nicole Alfano
They're 24 hours and last night the store was open, there were donuts out and everything but NOBODY WAS THERE. It was very weird and irritating
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November 2023 by Tina Nowatchik
This Dunkin Donuts is the rudest and unappreciated of there guests in the entire Rochester, NY. My daughter ordered a Mango Pineapple refresher with no ice and light Green Tea. She has very sensitive teeth, so I asked for a tiny cup of ice. They charge me a dollar for this cup. When she tried it the taste was incredibly nasty and gross, it tasted like it was going bad like rotting fruit. My daughter knows how her drink tastes very well. After my daughter tried the drink the first time she asked for it to be re made. They gave me a hard time and the drink still tasting like rotten fruit. The Dunkin didn't apologize. Not even a sorry, they just huffed at me. I took the drink to another Dunkin in Rochester and offered to pay for another drink to be remade. They refused to take payment and made the drink that tasted amazing, as always. I would go back to the other Dunkin in a heart beat. But this one lost my business forever.
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October 2023 by Daniel Clark
We went through the drive through this morning to get a cup of coffee and muffin. Had to small separate orders. But just for asking a simple question to the lady at the lady at the window, we get a sigh of frustration back through the speaker as if we are being difficult. You should teach your employees what real customer service is. If I were to be asked a question by a customer on the job and my reply to their face is a sigh of frustration I would expect that customer to not want to shop with me. She was a hateful person even after we pulled up to the window. Will not be coming back to this location.
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October 2023 by Lynzie Alexander
Every morning stop!!
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October 2023 by Anita Russell
Great breakfast mealsCoffee is tastyNot extremely too
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September 2023 by Angelique Torres
My favorite place to go for coffee