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November 2023 by Brian M.
Another horrendous experience with these chain service centers. Booked an appointment online for a tire balancing and alignment. Appointment was confirmed. Arrived at my designated time only to be told that my appointment was cancelled because they didn't have enough room. No one ever contacted me.Manager went back to service area and came back, saying he had absolutely no spaces in the garage available. He literally left it at, "we'll have to look at our computer reservation system, sorry." Important to note that it wasn't just my time that was wasted. My wife followed me in a second car from Pittsford. ON my way out,just out of curiosity, I walked into the garage to see, and they had loads of space. Snapped a few pics of just how slammed they were. Notice all of the space. Unreal. Never, never, never again. Support your local town garage, who will never treat you like these places.
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November 2023 by Michael DeMartin
Thank you so much for your help. We got a flat tire on our way to Connecticut - turns out we needed four tires because they were so worn out. Dunn Tire was able to take us right away and our family felt very secure making our 6-hour drive to Connecticut safely at night. Great service and we never met nicer people. Thank you again – we highly recommend Dunn Tire!
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November 2023 by G W
very helpful staff. I needed snow tires for my new car, using rims I had for my old car, they fit great but the wheel nuts didn’t, they quickly found a set that fits and had them ready to go with the mounted tires. I would recommend this location to a friend.
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November 2023 by Becky Brooks
I showed up with a flat tire that would not hold air for more than a few miles, I felt absolutely desperate and they were so nice and helpful. I felt they were honest about what was necessary and didn't try to upsell me, which is refreshing. They got me in and out in an hour. I'm very glad I went there.
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November 2023 by Byron Davis
Swapped a set of winter tires and summer tires, also price matched the new set of tires with another price from a competitor. It was busy so total took about 2 or so hours but everything was well done. They put the extra set of tires in bags in my car as well.
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November 2023 by Debbie Bailey
Great service! After a horrible experience with the Fairport Firestone dealing with a tire valve issue, Dunn Tire got me in quickly and made the needed repairs. Our sales associate Brian was professional and courteous and we will be bringing our cars to Dunn from now on!
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October 2023 by Donna Latoy
My front end alignment was completed fine. No issues there. However, the front end staff, Cal, was very unprofessional and rude. When I dropped my car off at 5 pm that day the other front end staff , who was very nice, said it will be done that day and I told him that I will be back to pick up the car. ( My daughter needed the car to go back to college in the morning). When Cal called me at 5:52 pm , I told him I would be there and that I only lived 6-7 away. He said ok if you get here soon , great. With rush hour traffic, I arrived at 6:02 and the doors were locked and Cal wouldn’t even open the door to talk with me. I knocked on the window a couple of times asking to speak with him but he kept his head down and occasionally pointed to something on the counter and said they were closed. He never communicated to me that if I showed up after 6 he would lock the doors and I wouldn’t be able to get the car. I did go around the back and spoke to the mechanics , they were very nice and apologetic and said that’s Cal! I was very disappointed and unfortunately my daughter was late the next morning getting back to college in Syracuse. The rest of your employees were very professional and nice
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September 2023 by Connor Davis
My appointment was at 4PM. I arrived shortly after 3:20PM. They immediately came out to my vehicle to get an understanding of what they were getting into. The service was complete and I was on my way by 4:17PM. I highly recommend this dunn tire location.
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September 2023 by Jerolyn Sprague
Cal was very knowledgeable, efficient and pleasant. Wait time was minimal. The waiting are is nice with TV and coffee and comfortable seating. I received printouts and explanations of services.
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September 2023 by Schylar wilson (SBEEZYNUKKA)
Very prompt service, even though I was running late, diagnosed the issue and recommended a place to weld the cracked wheel they found! Would definitely recommend Dunn Tire! Every dealing I’ve had with them over 2 vehicles and 3 locations have been top notch!
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September 2023 by Raymond Blank
First time ever at Dunn Tire on Henrietta. I made an appointment to have my right front tire checked for a leak. Caleb introduced himself as he met us at the door. Cal then got right down writing up a work order, clearly explaining what would be done and the total cost. The waiting room was clean and comfortable. Our tire was fixed in a short time. Cal then went over the work done. A very good experience.
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September 2023 by Paul Miller
The guys worked me in quickly, even though I did not have an appointment. Work was done quickly and easily. I’ve done business with Dunn Tire for years and each time I go there, the experience is the same!
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September 2023 by Shawna Jordon
Once again Dunn tire let me down. A couple years ago they refused to switch my snow tires to my all season tires, trying to convince me that I needed new ones. I refused to buy new tires and Mavis discount had no issues switching out my tires for me that very same day. A few months later I had to bring my car to the dealership for another reason and they ran a whole check on my vehicle. The questionable tires (2 out of the 4) fell into the “yellow” zone (ranging from green to yellow to red-red meaning unsafe and needing to be replaced). The dealership had no issues with my tires and I got another season before replacing. I did not bring my vehicle back to Dunn for a couple years. Yesterday, I made an appointment for a wheel alignment thinking Dunn tire couldn’t mess that up and this was a different location. After going through the hassle of arranging rides and leaving my vehicle all day, not only did they not do the alignment, they did not call to inform that they could not do it. We ended up calling two hours before closing wondering what was going on with the vehicle. They informed us they could not do it because they would need to recalibrate my cameras and they are unable to do that. I do not understand how an appointment can be made for a service and a business does not know that they cannot carry out a service before going through the hassle of working out rides and dropping off a vehicle? And the fact that we were never called and had to call to find out what was going on. I am not one to write bad reviews. This is the second one I have written in my life and both are related to service at Dunn Tire. I will never bring my vehicle back to Dunn. I am officially done with Dunn. At least there is a nice pun that comes from it. I am sure Mavis will appreciate my business after my wheel alignment appointment tomorrow!
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August 2023 by tanyareynolds61
Jason and his team were great. I was out shopping and got a flat. They got me right in and fixed and had me on my way within an hour. When I called Jason didn't hesitate and said bring it in and we will get you taken care of. Awesome service.
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July 2023 by Vincent D.
Have visited Dunn tire/Jefferson rd on several occasions, have been impressed with their knowledge and expertise on automotive problems and solutions behind the counter and in the trenches of the Technicians work area! Many Thanks and Thumbs Up to "Bill" the Tech who has twice now successfully repaired two of my vehicles in a timely fashion! Will visit again with any other brake or tire issues! :)