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November 2023 by John Gloss
Best service in Monroe county. Very busy so make your plans asap . Very trustworthy staff.
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October 2023 by Cheyenne Stansfield
I recently moved to the Rochester area and had no idea where to go when I had a leaking tire. A coworker recommended this shop, and I’m so happy he did! They got me in quickly and at a fair price.Service: Tires
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September 2023 by Cam Fam
Clearly had a leak. They claimed I didn't and put the cover back on improperly. Two other mechanics shops said it was extremely obvious.Not to mention the man child hot head owner is so full of himself and bashed other shops.
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August 2023 by Dasher (Merzbau)
UPDATE tldr; Due to their negligence in checking my car - and following their advice - ECM learned faulty values and may require complete computer replacement ($1000+) - not to mention damage due to driving on a broken camshaft.Came in needing an oil change and an error code for camshaft sensor issue. Booked out a few weeks in advance as I’ve been busy and don’t drive the car much.First I was berated for bringing my car in the early afternoon after I was told on the phone “anytime is fine.” Figured mechanics must be good since customer service was unpleasant.Picking it up - they told me diagnostics came back clean (surprising) and charged me $200 for an oil change and the diagnostic.Drove it 2 miles and check engine is back on and camshaft issue persisting.Brought it to another garage and yup. Camshaft is damaged.Perhaps they were too busy and figured the old oil was causing the issue. But I don’t trust they ran diagnostics. Or, worse yet, they just missed the camshaft issue after I explicitly brought it in for a camshaft issue. In any case, certainly not worth the labor pricing and customer service for poor work based on my experience.Services: General repairs & maintenance
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July 2023 by Remy Fenster
Great service and work done in a timely fashion.
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January 2023 by Danno Mite
I have been bringing my vehicles to John for repair for many years. Started out when he owned the Auto Stop at Bay and Goodman and started bring it to Elmers after he sold the Auto Stop. John and his crew are some of the most skilled and honest mechanics that I have ever encountered. He will not let you throw money at a repair that is not worth it. They are always honest in their estimates and timely in their repairs. They will also call and inform you if they find other problems during the service of your car. They will also inform you of price changes before they proceed with a repair. I highly recommend their mechanic services for your vehicle. Neither I or my family will go anywhere else for vehicle maintenance or repair.Services: Vehicle safety inspection
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January 2023 by Daniel Williams
I have been bringing my vehicles to John for repair for many years. Started out when he owned the Auto Stop at Bay and Goodman and started bring it to Elmers after he sold the Auto Stop. John and his crew are some of the most skilled and honest mechanics that I have ever encountered. He will not let you throw money at a repair that is not worth it. They are always honest in their estimates and timely in their repairs. They will also call and inform you if they find other problems during the service of your car. They will also inform you of price changes before they proceed with a repair. I highly recommend their mechanic services for your vehicle. Neither I or my family will go anywhere else for vehicle maintenance or repair.Services: Transmission
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December 2022 by William DeGroff
We just had a major 100,000 mile service. Timing belt, pulley, tensioner, auxiliary belt, water pump, thermostat, and spark plugs. They did a coolant flush before adding the new coolant.Excellent workmanship and reasonably priced. We will definitely be going back to Elmer's in the future
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November 2022 by Jeff Harris
The owner seems to have a really thin skin for a business owner. I got snow tires put on because my regular place couldn't fit me. When I saw they charged me 70 dollars more than my regular place and complained, he got upset when I pushed back. He insisted he knew the labor rates of the place I normally go to and said he doesn't want to deal with "people like me." When I came back to prove the price difference he refused to see it. I fully expected to pay more as prices have gone up but not this much. There was some other issues as well that I won't get into.Service: Tire rotations
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November 2022 by Jeff H.
The owner seems to have a really thin skin for a business owner. I got snow tires put on because my regular place couldn't fit me. When I saw they charged me 70 dollars more than my regular place and complained, he got upset when I pushed back. He insisted he knew the labor rates of the place I normally go to and said he doesn't want to deal with "people like me." When I came back to prove the price difference he refused to see it. I fully expected to pay more as prices have gone up but not this much. There was some other issues as well that I won't get into.
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October 2022 by Patrick Hoock
Needed a radiator asap. Elmers got me in as soon as they could. Customer service was excellent throughout and they finished the job the day I brought it in. Price was fair. Will be back! Thanks!
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October 2022 by Doug Ulp
Don’t bother bringing your Toyota Prius here if it’s got miles on it, he not interested on working on my Prius with high miles he said.
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August 2022 by Jim M.
Elmer's is exactly the kind of independent auto service center you hope to find. The owner, Johnny is honest, straight forward, fair, and knowledgeable. When you talk to him you feel like you are talking to your best friend who has been working on cars his entire life. Then, the service is top notch, fast, and always thorough. The prices are always reasonable. What else could you hope for?
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June 2022 by David Hadzima
Thank you to John and team for helping get my Mazda inspected and back on the road! They diagnosed and addressed a check engine light issue, a repair that became more complex when a decade of Rochester road salt made replacing the failed part a challenge. I appreciated the update communications throughout the repair process and the tech team's creativity in fixing this issue. Thanks again!Services: Vehicle Inspection
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June 2022 by Alayne MacArthur
Ok if all you are looking for is an oil change. If you have any issue requiring more than that, expect to be told they can’t work on it until the next day. Owner is a condescending, patronizing hot head. Doesn’t mind disparaging other mechanics in ROC. Never going back there.Service: Brakes
