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December 2023 by PPJ
I’ve came here for years & I have never had a bad experience until this year. I’m not sure what’s up with these staff members so rude, not willing to help, talking about how they cussed out patients over an insurance issue. Would not help my son at all on what kind of glasses he’s able to get. Just an all around terrible experience we won’t be coming back. But Happy Holidays although you couldn’t be bothered by us.
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December 2023 by Susan Duke
I went here for the second year in a row for my eye exam and purchased eyeglasses here last year. I requested to leave with my prescription and realized after leaving that I had only been given part of the prescriptions for which I had paid. When I called to have my prescription emailed to me, I was told I would have to come back in and get it. I will be going to another provider next time where I had no issue ever in getting a prescription emailed or faxed to me.
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November 2023 by Daniel Rosenhaus
I had a 6pm appt and was seen right on time. Had a very thorough eye exam which went quick and I feel good about having.Plenty of eye glass selection that my VSP insurance covered. Lots of mirrors to see how they look on you. Got blue light blocking lenses. Staff was helpful and left me alone when I didn’t need help. Sounded like other customers really enjoyed talking with the staff.I’d recommend coming here.
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October 2023 by Connery Wheaton
Terrible eye care provider. I haven't been able to afford an eye exam in 2 years due to no health insurance. Now I do have insurance, that doesn't cover any of it except $100 for contacts or glasses after exam costs. They won't even give me a trial pair to hold me over til I can afford an exam next week. And that's after I offered to pay half in advance to which their system, "can't handle." I'd say it's perfectly clear that profits are more important than care.
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October 2023 by Brooklynite 4Life
The LACK of professionalism at this location is astounding. There was no reason for my order to take 4 weeks and I NOT be notified of any delays, or when they were actually ready.Personal experiences in numerous arenas in Monroe County strongly suggest they're are prone to do things deliberately and many have difficulty being professional due to the personal biases.I won't be patronizing this business again.
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October 2023 by Georgia Mentnech
Do not go here. Didn't ask me if I wanted an eye contact fitting, kept me in the exam room for maybe 2 minutes while just throwing lenses in front of my eyes. Didn't test my astigmatism and ended up with a script a full step lower than my previous script, despite my eyesight being worse. Don't go here, it won't help.
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September 2023 by BadScorpio1168
I scheduled an appointment for 9:20 am. I had to drive 25 minutes to this location because they do eye exams on a Saturday. I arrived at 9:00 am and this man and his son were in front of me. They checked in and I heard the guy behind the counter say something about running late. Another lady who works there came up and asked if she could help me. I said yes I have a 9:20 appointment. She said oh, the doctor is running late. He will be in at 9:40. I said “do you think you could of called and let me know..I do if I’m running late”. She then immediately developed an attitude and said “well the doctor literally just called and we didn’t have time to call both of you”. As I was leaving she was still calling at me sarcastically to have a nice day and saying “buh bye”. I would have had to wait for over an hour and a half for my appointment and she was the one perturbed! Disgusting customer service and I will be calling corporate! Stay way from this location at all costs.
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September 2023 by sarah rosati
Everyone there was helpful and super friendly, the atmosphere was very pleasant! The manager is amazing, and Dr. Trieu was so fast and efficient! Been to several different visionworks locations and this one was by far the best!
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September 2023 by L N
I am not impressed. The front staff openly gossip about fellow staff members and their personal lives in front of you and make it clear that you are interrupting them. The optometrist I give zero stars. He is condescending and definitely makes you feel like a burden to his day. I had gotten an in initial eye exam and then had to go back for a prescription check and he could not have made me feel more dismissed. I was in the waiting room for about 10 minutes which is fine for wait time, but when I got into the room I saw he was playing games on his computer and watching YouTube videos about fishing. Very disappointed.
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September 2023 by Elizabeth Nasello
I am not impressed. The front staff openly gossip about fellow staff members and their personal lives in front of you and make it clear that you are interrupting them. The optometrist I give zero stars. He is condescending and definitely makes you feel like a burden to his day. I had gotten an in initial eye exam and then had to go back for a prescription check and he could not have made me feel more dismissed. I was in the waiting room for about 10 minutes which is fine for wait time, but when I got into the room I saw he was playing games on his computer and watching YouTube videos about fishing. Very disappointed.
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September 2023 by Donna Dixon
The staff makes it so easy to get glasses. The doctor and assistant and all of the office staff were very friendly and helpful. Answered all questions and helped me pick the right frame and options. And also everyone is happy! And I was in and out in 30 minutes!
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September 2023 by AnnMarie Herbst
Was a great experience and a very pleasant one! From calling to make the appointment to meeting with the eye doctor to picking out and paying for the new glasses I ordered! Great place and value!
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August 2023 by Halie King
Instead of waiting until I got to my appointment someone had called me to let me know my insurance didn’t cover that appointment I had made.They take the time to check your insurance so you don’t waste your time going to an appointment.She also checked to see what I was eligible for through my insurance that I had no idea about!
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June 2023 by Sistar Hodesh
Very good eye care equipment high standards. Good doctor and helpful associates. The environment is conducive to providing excellent eye care. Thanks so much.
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May 2023 by Kaeri Carroll
Scheduling is easy, exams are quick, the optician and doctor are both always very helpful, friendly, and patient- the only reason I knocked off a star is because I don't feel like they have a real wide selection of glasses, I would like more variety!
