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December 2023 by Jill H
I’ve been going here for about 6 years now. Not sure why everyone rates them poorly. They’re always professional and prompt. Pricing is fine. Dr is good.I heard a couple grumbling people - but their expectations were unreasonable or unfeasible (like trying to use an rx from years ago). The staff treated all the folks that came in with respect and professionalism. They’re very friendly folks. I recommend them all the time.
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November 2023 by George Whelehan
This company has a very low * for good reason. Very impersonal. Companies need to do away with the automated answering services. When customers call, they want to speak to a person. I mean a real live person. I don't want to waste my time picking choices that ramble on about things I didn't want to know.Pitiful.
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November 2023 by Adam Pierce
They have excellent machines and courteous staff. I got the best glasses I've ever had from here recently. Perfect!
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October 2023 by Lisagoogle R
I had an appt at 2 pm. I arrived at 2:02 and no one was at the desk. I waited and waited. The one employee was working with a customer and came over to apologize that no one was here and that she didn’t know where any one was. Finally a gentleman came and he was clearly eating his lunch. And said to me short handed , you know like the rest of the world. I said no problem. As I was at the desk Dr Chin came out and I knew he was waiting for me. I told the employee he was waiting and he could not get either computer to work. He was talking and couldn’t check me in. Meanwhile the doc came out again looking at me standing there, turned around went back. I said he is waiting. Then a young worker came up and said he left. She said I needed to reschedule because it is now 2:10 and that would put him behind. You must be joking??? I was furious!!! I’ve been going there for years. Never again. That was rude and disgusting!! That doc deserves NO STARS. NOT A ONE
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October 2023 by Henry Gatson
From beginning to end it was a great experience. The first associate did a series of test to check my eyesight. It was professional and very well done. The doctor was patient and did a great job. Been getting my glasses from Empire Visionworks for years now. Henry Gatson
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September 2023 by Ronora James
It was a busy day and my granddaughter knocked my glasses on the floor and stepped on them by accident. The arm was broken completely from the frame.I called Empire, they said I was covered and they had frames in stock.I didn’t think I was going to make it because they closed at 7 pm. I arrived at 6:30 and was out the door by 6:55 with new frames. It was awesome.Thank you Visionworks!!?
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August 2023 by Jeffrey Hill (Jhillz1)
I thought the grass might be a little greener by trying out a competitor, boy was I wrong! So I came back to Visionworks and they didn’t disappoint! I was very well taken care of and I felt valued by the staff and the optometrist.
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July 2023 by Slade Vader
I rarely visit this location. Usually once in 2 years to get new glasses, but I’m always met there with welcome and professionalism. When I asked Susan if she could take a look at my old glasses and see if she could transfer one set of lenses to another frame she was ready to help and it worked out great! I will gladly come back here again and would recommend this place to all my friends.
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July 2023 by Stacey Bigham
I purchased glasses for the first time here a few months ago. I love the style of my glasses, and the staff was friendly and knowledgeable. My only issue is I can't clean my lenses. No matter what I use, they won't come clean. Not sure what is going on.
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July 2023 by Andrew Daily
I would rather just get my eyes tested and receive glasses than deal with the medical-commercial complex, but one of the guys has this stupid-and-mean thing going on. He made me multiple appointments, called me about "missed" appointments that I had not made, hung up when I was supposed to be making an appointment... Just terrible customer service. Everyone else seems fine though.
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June 2023 by Google user
I rarely visit this location. Usually once in 2 years to get new glasses, but I’m always met there with welcome and professionalism. When I asked Susan if she could take a look at my old glasses and see if she could transfer one set of lenses to another frame she was ready to help and it worked out great! I will gladly come back here again and would recommend this place to all my friends.
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June 2023 by Debbie Masco
Friendly employees. Large selection of frames. Gave my two grandchildren aged 3 years old and 11 months old snacks to keep them busy. Prices were comparable to other stores. I would recommend buying from them in the future.
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June 2023 by Keairra
Everytime I come here I have a terrible experience! I had a appointment at 12:00pm on May 22, 2023 (Today) when I arrived no one was at the front desk, I stood there hoping that one of the two women working there sitting in the front would help me but they pretended to not see me, I stayed until 12:11 then decided to leave. Do not come to this location, I repeat, do not come here, this place is filled with rude people!
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May 2023 by Jeff Sieczkarski
It took over 2hrs for the initial appointment for an exam and buying glasses. It was over an hour just to pick up and have a final adjustment done. I've never seen a less organized medical office. This was my first and only time using them.
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April 2023 by Cole Favro
Always a long wait. No one ever comes to see what we need or what we are waiting for. Always have to seek the help out! 2.5 hours to pick out glasses and check out is ridiculous