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September 2023 by Sam B.
James Mastro helped us find the perfect vehicle and took care of us when we were in a pickle. Thank you Enterprise! I recommend this Enterprise, everyone there is incredibly friendly.
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April 2023 by Brian Colombo
I have rented trucks from multiple enterprise truck rental locations, always with an excellent experience. This location was just more of the same! Great customer service, good vehicle, fair pricing , and an overall positive rental experience. I was unaware this was a satellite location for trucks, and they had to not only bring one there for me, but have an employee of the truck Rental side drive and meet me there from Henrietta. All of that went seamlessly. I would absolutely recommend both enterprise, and this location!
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March 2022 by John Goebert
Enterprise is my go-to ... Their vehicles are second to none with excellent customer service ....there may be cheaper rates out there, but enterprise gives the best value and service by far..!
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May 2021 by Sheila Goins
No I recommend anyone Black to go to this office on East Ridge Rd
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November 2020 by Gene Perry
My experience with Enterprise has always been smooth. Everything has always been on time. I just think that you need to explain more to your customers, especially now, about the EZ pass so they won't have to pay a lot of surcharges.
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November 2020 by Tom Gatorski
Their website doesn't say you need a reservation. The store signage doesn't say you need a reservation. But when you show up without a reservation their staff is completely rude and condescending to you.
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September 2020 by Yvonne Powell-Bayne
Friendly staff. Efficient processing. They will take payment via debit card with documentation. Simple!
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August 2020 by Janell Infiniti
this enterprise decided to charge me for an extra week even though the car was no longer in my possession kept saying it was an miscellaneous charge but couldn't tell me what it was so I had to call corporate because someone wanted mo ey and did it the wrong way
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June 2020 by Jeane A Donoghue
Last minute change of Rental companies & it was great!! The lady @ the Airport called the local Enterprise & I was in my rental within 15mins!! Fast service & great vehicle!! 5 stars!
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January 2020 by Ariana Wadsworth
Enjoyed my rental everything was easy and super fast with a reasonable price. Highly recommended
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December 2019 by Lisa Davis
Great service! Was very helpful through what could have been a disaster for me!
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July 2019 by Johnathan M.
I rented a van from Webster,Ny location and reserved it 7 months in advanced and upon receiving the vehicle it was dirty on the inside and out.After driving vehicle realized that was pulling to the right hard contacted them and was told to exchange van on East Ridge Rd.While exchanging vehicles several of my brand new items were left in the original vehicle,didn't realize until 2 days later after long travel.Contacted them and they called me back saying they had my belongings and would hold them,asked if they could send them to me if I paid for shipping they said No.So I was attempting to collect my belongings after my vacation was over and they said that that my things weren't there.The police were called on me for simply trying to make a police report twice,all the items were brand new with tags still on them over $450 worth of clothes.What do I do next?Better Business Bureau!!
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May 2019 by Coreen M.
Phenomenal rental agency. Awesome staff! Especially Conner. Would love to see prices lower though.
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May 2019 by Joe S.
What a horrible business - NEVER WORK WITH THEM!!!!!!! I had a car accident and my insurance agency was able to get me a reservation with Enterprise. This location is the nearest location to me and I called them to schedule a pickup at my house. I talked with them, agreed to pay additional money to get a nicer vehicle and agreed that they would pick me up at 5:30. It is now 6:40 - No enterprise; when I called about 5:45 to see where they were I waited on hold over 10 minutes before I finally hung up. So I tried calling but unless you search for an airport location you are limited to only speaking with someone during normal business hours. I talked to 1 person who asked if my claim was through insurance since it was only 6 digits, and then said she could not find my claim but wanted to make me a new reservation. I then asked for a supervisor because I wasn't convenience that a claim was closed and that my insurance company would not be billed so I called Enterprise (if you need to call after their local offices closed the only way to do it is look up the airport location and call them ... this company really wants to help customer's after 6pm). In talking with that joke of a call center - the 1st person could not find my reservation, would not apologize for the issues, and only cared about booking me another reservation. Then I asked for a supervisor so I was put back in the customer service department queue. I asked the 2nd person if they were a supervisor and they were not so they transferred me again. Then I speak with a 3rd person from the "escalation queue" but he could not answer if he was a supervisor. I kept asking and he said "this is the escalation queue" and when I asked why he did not answer my question he would say he did and that he was the escalation queue. This person found it and said it was there but they had to look under the insurance section - which I woudl have thought the 1st person did after acknowledging that it was an insurance claim. So that person said I would have to call the local office tomorrow when they opened and talk with them. I asked why they would not have shown up if the claim was in there and what someone is suppose to do if they were expected the car to get them and did not have alternative options. The answer was "well sometimes things come up and you will have to call the office in the morning to see what happened and schedule them to come get you tomorrow." Moral of the story - if they do not show up it may be because something better came up that they wanted to do. If they have more cars on their lot at the end of the day than they should have they just don't worry about it. If you call the office and they are busy they will put you hold until you hand up. And if you need a rental car, they are happy to help if it fits into their schedule but don't rely on them because if they do not come there is no option except to hope you are in a safe place and did not really need the car when you scheduled to pick it up. Is this really a company worth giving your money to? Also, if you are on the phone with them and you accidentally use a dirty word they will threaten to hang up became apparently no one at Enterprise has used a dirty word in their life while a professional business plays games with them.
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August 2018 by Misha S.
I left my garage door opener in the SUV i returned, Sabrina and the young man in a suit knew this the following day when i let her know, she said she will call and left a vm to the person who had the car and will let me know asap an update. This was thursday and she did not call back and i had to follow up on Monday. I explained this is the only way i can get into my house and its very important that i get this back as my wife and baby son need access to the garage door when going for walks. I followed up one last time and she said she will call again and will let me know asap. Long story short this was the last time i followed up and she not once called me back. Terrible experience, terrible follow up on a very important manner for me. Its been almost two weeks Sabrina, you could have at least called me and let me know an update. Very unprofessional, not a good look for Enterprise!!!
