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December 2023 by Carolina Richardson
DO NOT MAKE BUSINESS WITH THIS INSTITUTION!!! Customer service is terrible, I’ve been trying to early pay my loan for hours and it’s just obstacle over obstacle. Phone help also sucks and they just hang up on you. It’s not worth it and I’m 100% transferring my business somewhere else.
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May 2023 by Gio Llanos
I am disgusted this has never happened to me before ever!! I go to this bank to take out $2,000 & Jenna is counties asking personal questions, this white lady walks in wanting to take out $8,000 & she walks out before me mind u I’ve already been waiting 30 mins for this amount of money will never come back you guys are disgusting.
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May 2023 by A Star is Born
Terrible customer service, no sense of urgency/or competency. Very ghetto ratchet staff. Avoid this location at all costs if you value your safety!
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March 2023 by Shà Da Chosen 1
I went out there a couple weeks ago and Beth had an attitude as if I was bothering her and then she did not want me out there and I've been a member of this banking institution since I was a teenager I've never been treated like that until she came around and that was my first and last time coming to that and I will never set foot back in there
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March 2023 by john bueno
Everything in here is great specially the staff I don't need to look for anything else
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November 2022 by steven lathrop
Worst bank ever. I got evicted from my apartment because I owed $300-$500 on a short term loan and they took the money out of my account when my rent was due and I was waiting for my rent check to clear. I called customer service and a young man answered the phone and wouldn’t put me on the phone with a manager to fix this because they wanted to go home as it was just turning 4pm after I waited on the phone for however long. One of the worst experiences of my life man. This bank is not customer friendly. They could care less about you.
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September 2022 by Cathy Kozlowski
They have been a great helping in an identity theft case. If it wasn't for them I wouldn't even know about this. They take great care of their people. Thank you ESL.CATHY L KOZLOWSKI
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June 2022 by Andrew Blankfield
I had a wonderful experience today discussing some of my finance needs with Mariana. I have used ESL in the past and the customer service is still just as great.Thank you for a good experience Mariana!
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June 2022 by Marjorie Coston
ESL IS THE GREATEST !I LOVE THEM TO LIFE..Thank u for letting me be a part of.
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October 2021 by Krys Diaz
I love them my family for years have been banking with them I could say the only reason why I don’t give it 5 star is because I was there personally on Saturday and the lady who worked with me I asked her 2 questions before I left and I got the “hurry up and leave” type of vibe which I’ve never gotten from anyone else I had more question but got stumped at the vibe so I just said thank you and walked out. Other than than everyone else is a pleasure !
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August 2021 by Danny Rodriguez
For a first time customer i wasnt impress at all. No welcome to esl no thank you for banking with us a first timer in esl ????
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July 2021 by J Torres
Look I’ve been a member since I was 18. I’m 27 now. Never had any problems until I went to cash out a check on 7/19/21. My name and identity has changed and that all has been updated at the bank. I had a check under my old name and I asked a bank teller if that would be any issue considering my name has been updated. What I thought was a quick down to the point transaction ended up being her oversharing her personal information and offending me for my transition. I know she meant no harm, however employees need to be extremely be careful on approaching trans people who do not wish to speak on a topic like that in a BANK. Especially with other people around. It really wasn’t any of her business to share such information with me or ask if I’ve been treated indifferently because of my transition from female to male. Luckily for me I didn’t feel the need to take such drastic actions but for someone else they might. Employees like this need to be weary and not overstep personal topics to anyone who are not trying to draw attention to themselves. Other than that this is the only issue I faced and the reason I’m giving 4 stars.
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April 2021 by Krys Santiago
I love them my family for years have been banking with them I could say the only reason why I don’t give it 5 star is because I was there personally on Saturday and the lady who worked with me I asked her 2 questions before I left and I got the “hurry up and leave” type of vibe which I’ve never gotten from anyone else I had more question but got stumped at the vibe so I just said thank you and walked out. Other than than everyone else is a pleasure !
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February 2021 by kim siekierski
Drive through wait is horrible. 4 cars in front of me (including the one being taken care of) and it has been 30 minutes. This is not the only time this has been an issue at this drive through.
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August 2020 by Azhar Oudah
Some customer service is not good
