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February 2024 by Rosemarie H.
I had fraudulent activity on my account, I called and DIa was the Cust service rep who answered the phone, she was short and snippy almost made me feel like I was in the wrong because someone used my card fraudulently. I wish ESL would train the cust service people to have a little more compassion . She was just rude and really didnt want to help me at all. I have been with ESL for over 30 years so this is sad that I am actually considering leaving.
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October 2023 by Zeons Z.
This is a message to ESL corporate specifically. I have never had an issue with any representative that I've spoken or messaged with. --TLDR-- How is it that on a Tuesday at midday, I'm on hold for 64 minutes? The reason has to be a lack of phone/chat agents, right? I'd love to be proved wrong, but this seems like a matter of under-staffing to save on cost, which hurts both employees and customers. I'm aware that banks make the most money from business ventures, and I'm aware that the ordinary lower/middle class customer doesn't generate as much revenue for a bank. Without us, the banks live on. However, you would think that the people at the top of the ladder would have some empathy for the ordinary person. --Long explanation-- I called the assistance phone number for a minor issue, and was on hold for 64 minutes. I began my call at 1:35pm EST on a Tuesday, which is more confusing as to the hold time. After 50 minutes of waiting on the phone, I used the online chat feature and got a response after 9 minutes, which is reasonable. The agent I spoke with helped me immediately, and I was thankful to them. However, I couldn't help but notice that there was a queue of 12 people ahead of me who were also waiting for assistance. For my own curiosity, I waited on the phone until I finally reached an agent, then finally hung up. 64 minutes. Thankfully my issue was minor and did not require immediate attention. This definitely sucks for anyone with a true emergency. So, my message to ESL corporate: how is this practice sustainable? I'd assume there are only a handful of associates who answer phone calls. If that's the case, and the hold times are this outrageous on a Tuesday afternoon, how does this sustain on busy days? Did the Covid era give you all a reason to cut associates and run the business bare-bones? You're actively hurting your regular customers and your associates.
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August 2023 by Al D.
After spending over 10 years as a member my wife and I relocated. Trying to get our own money has been absolute torture. The second we decided to leave, they went from helpful to trying there hardest to prevent us from getting our money. I would have thought after all these years of loyalty they would be better. I was going to keep a few accounts open with them for when we visit but now will never do business with ESL again.
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March 2022 by John Migliore
It was a mistake to invest a modest but significant amount of my IRA monies in their Investment Services through LPL Financial.We have been depositors in ESL for many years and appreciate the customer service they have provided for our banking deposits...BUT, after being talked into investing in a fund classified by LPL as "Income with Moderate Gowth" my investment lost more than 10% of its original vaue over a period of 15 months. this happened during a period of bull market growth. The only "bull" was the investment come-on from the LPL account executive!
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January 2021 by Jim M.
I am so done with ESL. I would never use this bank if I didn't have to. Unfortunately, I had to deal with them regarding my brothers estate and now that my Dad has passed away, I have to deal with them to resolve his financial affairs. This is a mickey mouse outfit of the highest order. It's unbelievable. Nobody knows nothin' about nothin'. With regards to questions and issues regarding an estate account, the customer service people have no clue, so they had to call the main office on multiple occasions. And THEY didn't know how to set up an estate account properly. Long story. And the customer service people are highly incentified to sell you financial products, so when you sit down with one regarding a banking issue and not applying for a loan or opening a new account, they can be real pissy and short with you. Although I have had more good reps than bad, this is definitely more of a management/organizational-wide problem. I do feel sorry for some of these customer service reps, you can see the look of bewilderment when they are attempting to do something relatively routine. Web banking is a joke - and it's downright maddening. I have six accounts with them right now (not because I want to believe me) and it doesn't even show the name of each account! Just a 12 digit account number. I can't tell which is which! I don't usually have to memorize six different 12 digit account numbers, so now I have to use a cheat sheet for basic information that should be contained within the web banking app or call customer service to find out which account is which. Unreal. I've been in business for a long time and I've used a lot of banks. I would not recommend them to anyone under any conditions. I could go on and on about all of their follies, but take my word for it. ESL sucks. Period.
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January 2020 by Jim D.
Heard and seen news stories about incidents that happen there I'm concern about been there 10 years Only person I had a issue I had with one teller Jason poor attitude not business friendly. If they continue to have issue s I may have to change banks and go back to chase or elsewhere
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March 2019 by Metro Pcs
I love this bank very nice caring people that care and help with all your needs
