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November 2023 by David Bryant
Went through Family First FCU to finance my first house and they were extremely helpful! Not only do they have a great First Time Homebuyers grant, but they helped me utilize every resource available to make sure I was able to buy my dream home. Mortgage consultant Julie Vella was great to work with.
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October 2023 by C E.
I've been with this CU for 50+ years and still use it for all my bill payments even though I'm retired to NC. There have been snafus over the years, but this credit union has done what it was meant to do- provide non-profit financial services. It is not a bank, and it doesn't ding you with fees like one either. Businesses that come looking for that saving should realize that credit unions were envisioned to be an alternative to industry centered banks. Are there times when you may not get through to a particular person?- Yes, but it's laughable to suggest getting through to bankers is any more direct. I'm 800 miles away now, but wouldn't give up the Family First. It has worked for me through three homes, home improvements, auto loans and credit cards. Just called in today about moving cash into a CD- no problem. The negative reviews seem unduly edgy, but for some, leaving the FFFCU is a win/win.
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October 2023 by Laurie Heise
Over my many years, Family First has proved professional, welcoming, detailed, attuned to my needs, competitive with CD, MM, promotion rates, wonderful website and knowledgable and friendly staff.
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September 2023 by Emily Prinzi
Lately the service has been pretty bad. Waited 45 minutes because the only person who could help is the branch manager to look at a check to say yes or no to release a hold. Had to mobile deposit it due to working hours so I had no option to come in. Finally was able to on a Saturday and was told only person who can help me is a branch manager which is ridiculous. Left without being helped.
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July 2023 by Thomas Quinlan
I recently got a HELOC through family first. I worked with Georgia and Lindsay at the Penfield branch, and they were both fantastic. The whole process was smooth start to finish and they answered all of my questions quickly and promptly. I’d definitely recommend them.
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June 2023 by Catherine Lennox
I met with Christina Kominovski today to square away many issues and she was wonderful, helpful, patient, & kind. She took her time and was very intentOn making sure I had all I needed before I left. I am very grateful to her. Thank you!
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June 2023 by Gregor Gillespie
Staff at browncroft family first were extremely helpful while I made the move from my previous bank. They were fast, friendly, and very knowledgeable. My experience was much more pleasant than previous places I’ve banked. I would highly recommend!
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June 2023 by John Austin
Really like the people. Only wish they had a 24 hour online or call center for customer service after hours.
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May 2023 by Abigail Taylor
I am always treated so well at Family First. Staff is nice and helpful, so happy I chose them to do my banking!
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May 2023 by Megan Heerkens
Kyla is professional and friendly. She took great care of me. This is my favorite branch !
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May 2023 by charlene o'brien
Georgia has been super helpful with our families accounting transitions. She is professional and personable and very easy to communicate with.Family First and the community, are fortunate to have such exceptional people like Georgia working for them.
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July 2022 by Ken G
Been member for well over 20 or more years that my parents setup for me. My experience with FFCU as of late probably the last couple of years has been so so. Finally had enough with them. Very disappointed in FFCU now!!!
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June 2022 by Amanda Be
I always have an amazing experience at the branch. They are very quick and always solve my issues. I’m happy with my banking.
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June 2022 by Matthew Moynihan
I have been with these jerks for years, but they have gotten progressively terrible to deal with,especially as an out of state customer. They are never open and they never answer their phone. For example, there hours are listed as open.
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May 2022 by Mallory Grinion
All the staff at Family First have been so amazing! Clarisa at the Long Pond Rd branch helped me with all my loan options and was very responsive and knowledgeable!
