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February 2024 by Ellen Rosenzweig-Goldman
It’s 430 on Sunday I walked into an empty FedEx office two people working and both could be less than helpful. They could see that I was trying to figure something out and gave me one word answers that did not help. Kindness costs nothing
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February 2024 by Anthony M (Tony)
I walk into the place today, first thing in the morning, to a grumpy, middle-aged man working behind the counter. I got what I needed on the shelf, proceeded to wrap my package with tape, and pay for the box and have it shipped off. Not a single time did this person utter a single word. Not “Hello!” Or “may I help you.” Nothing. This guy is the poster child for the worst customer service experience ever. He doesn’t tell me where in my receipt I should look for the tracking info. Nothing. Give this dude some coffee or something. I will now drive further so I don’t have to deal with this FedEx office again!
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October 2023 by Juan Palma
I came to do some work 5 minutes before they close and lady was rude and told me it was closed but it was not even time
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July 2023 by Kyle A. Neal
A friend processed my order and wrote a number that didn't exist ... Requested package be held for pick up!Showed all billing and proper ID: REFUSED TO GIVE ME THE PACKAGE CAUSE IT DIDN'T MATCH MY LICENSE. ... DUH WITCH WAY DID HE GO?
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April 2023 by Jenny L.
My overall experience at this location was stellar. From Juanda to Angel being patient and professional, I got what I needed in an expedited time frame. Trustworthy with their commitment to good service and great products. I needed good quality notecard size flyers asap and I went in on a Friday night before closing and the order was ready for me by 9AM. They helped me with my file in person at the counter, and it was a great experience.
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April 2023 by Richard Hogue
Just dropped a package to get sent back to my company. They were cell phones. Older gentleman slammed the package on the counter and was extremely rude when I didn't want to purchase thier packaging. Don't come to this location.
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October 2022 by Katie Burke
I’m not one to ever review a place but dear god, John is the rudest and most unpleasant person I have ever dealt with. I’ve never seen anyone be so bothered to have to do their job. Every time I go in I just hope that he’s not the one behind the counter.
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September 2022 by Gregg Starks
Parking is a little tough because it's so busy in this plaza. But usually this office is moderately busy and they take care of you pretty quickly. Good customer service.
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August 2022 by Monica Gebell
Angel: she truly lives up to her name. Knows exactly how to troubleshoot printing problems and is super fast. Thank you!!!
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August 2022 by Graham Yarrington
Been here to ship things many times, just called to ask a simple question about shipping rates and whoever I spoke to was insanely rude. Sorry I didn’t already know how much it costs to ship things to Australia you psycho
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July 2022 by Jen R.
I think in one way or another you need to use FedEx for either business or personal reasons. They pretty much get the job done.. But...sometimes this is the place where some retailers want you to use as your spot to return merchandise. Like UPS Store for Amazon and the like. Now I had to come here to do a return as the company uses "Happy Returns" This is a long and narrow store, they have a few self serve kiosks for printing/copying and the like. A few people were in here to ship things and ask questions. So since I really was not sure where to stand, I stood behind a customer and someone asked "can I help you?" I told her I needed to do a return and I showed her the QR Code and it did not work, tried it again no go, even typed it in and she even logged out of the system. Finally she asks someone is there an issue with Happy Returns and they said yes. So guess what I have to come back, with the package and my QRcode from my email on my phone. My only other option for a return was Staples and dear reader I live in the city. If I'm going out that way I had best have other things to do in Henrietta. I'll have to come back to do the return and it's in a convenient spot in the strip mall of 12 Corners and if I want a piece of pizza at Joe Brooklyn or Starbucks or a Bagelland bagel Staff is helpful enough but they just seem kind of annoyed it is what it is. I'll be back but I'm gonna call first to make sure the system works for the return. They have a shared parking lot
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January 2022 by jenna
Angel, the store manager helped me out today. It was a very lovely experience. Only have a few flyers printed out and was able to get them on the perfect paper I was looking for - all at ease too. Thanks Angel!
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November 2021 by Michael Jacobs
Cody the store manager was incredibly helpful and patient as we worked out printing a big order. He communicated with his staff and other customers while also keeping me as a big priority. I really appreciated his help today!
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November 2021 by Trevor Pitt
Guy at the counter is very rude and inconsiderate for such an easy job. Take it easy bud
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November 2021 by Phil Lavonas
Printed a portfolio with this location. They were super busy and I had to drop off the order and pick it up. I screwed up my portfolio with typos but the associate fixed it no questions asked.
