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February 2024 by miguel rodriguez
We all miss Larry, but much respect to the new manager Nelson trained by Larry. The task isn't easy & you've proven to step up to the plate. ?
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February 2024 by Jake Z
This is the best firestone in the city by far
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February 2024 by jonny napora
Dont waste ur time here
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January 2024 by Adores Dod
Austin took care of my problem right away without an appointment.He was very friendly and very polite and pleasant to talked with.Thank you,Adores
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January 2024 by Christine Gockley
Appointment made easily online, fast and friendly service.
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January 2024 by Rick Walther
They know me and I know them. I always drop the car the night before and wait for a call the next day. Rarely do I have an emergency that requires otherwise. They are very knowledgeable there and easy to work with.
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January 2024 by Lance Gross
I've always get great service at Firestone.
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January 2024 by George Irwin
We have 5 vehicles & fleet service for my personal and business needs, we "Used" too bring here for over 20 years!!! until Larry left. Since Larry has been gone we are just another customer and the service and attention to our needs has sucked! I don't feel confident with the new management, non the less the work.
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January 2024 by Joanne C
Staff is pleasant, professional and they know what they're doing here. They explain everything so easy to understand if there is an issue. Kathy at the desk is personable and helpful and great at customer service. Nelson and Austin overseeing the crew are also professional and make you aware of what may be needed down the road and also explain what is needed now. The mechanics who have worked on my car for several years, especially Larry, Patrick and John are great too and know my car.
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December 2023 by Manny Smalls
All was fine except for the lack of consideration for one's time.Spoke with a store rep on Tuesday Oct 5 (over the phone), as my tires arrived 1 day early and asked if I can bring my car earlier or keep the Thurs appointment.The rep said with my appointment the tire install should take about an hour instead of 3 hours without an appointment - as a result I kept & showed up for the appointment.I arrived over 5 minutes before my 2pm appointment and received the car a few minutes after 5pm.This was after me asking for an updated around 4:25pm as my car was still outside in the parking lot.What's the point of an appointment if the business can't be organized enough to meet the expectations it sets?
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December 2023 by Mike M.
So I needed a couple new tires and an alignment for my truck. I called around in these guys had a reasonable price on a in-house tire. I did a little research and overall found that people like the tire it's seems to be generic tire made by a main manufacturer so I decided to get the work done and they could give me in the next day which was fantastic. So I showed up for my appointment and it was an hour of sitting around before they even got the truck in and then over another hour for them to throw on the tires and do the alignment. The waiting area is not particularly comfortable, but I mean I guess it's mine for what it is. The problem is that a couple of days of driving the truck. I've noticed that the alignment seems to be worse than before I brought it in so I called them to see about having them take another look at it. Make sure the alignment was done correctly. Not only did they give me a very hard time over the phone insinuating that they could not have possibly made a mistake. They also try to tell me that the only time that they could take a look at it was a week from now. Overall, unfortunately this is not been a positive experience. If anyone how things go next week, I'll post an update.
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December 2023 by Stephen Sedita
Not sure why they allow you to schedule an appointment if they are incapable of honoring it. time management should be business 101. It was over an hour and half after my scheduled time that my car was finally taken in for the inspection. In the meantime another customer was basically stranded because they hadn't gotten to his vehicle yet and I overhead the manager throwing his employees under the bus and not offering any solution whatsoever for the guy who thought he was picking up his car only to find it hadn't been touched yet. Thankfully for him the employee who was thrown under the bus by the manager was able to work something out and the employee was so much better at his customer service skills than the manager. So between what was one of worst and most unimpressive managers I've ever seen and horrible time management I will never go back.
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November 2023 by Rachel Redhead
I was at the dmv around the corner and couldn’t remove my front plate for the life of me. I figured I’d stop and ask if someone at Firestone could help. Nelson was super nice and helpful and removed a stripped bolt so I could take my plate off. Thank you!!
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September 2023 by Steven Reuter
I have used this shop for years and always have received professional and honest service. Recently had a reason to bring the car back, and they were honest about the mistake and took care of the repair quickly. Awesome shop!
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August 2023 by Theresa Robinson
Austin. And Musa were amazing helped me in a bind with my tire. Everyone should model their customer service.Service: Tires
