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March 2025 by K N
Service was fast, I had made an appointment online. Front desk was friendly and I was able to get all my requested services completed, with no hassle and no attempt to uncharged. As a female customer i felt safe getting my service done here and will return in the future.
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March 2025 by Pateynia Duval
Been taking my car for the past few months for the same issue and the problem still is not fixed
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February 2025 by Joe Gadaleta
Always professional and courteous
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February 2025 by Joanne Basso-Ruffalo
Always a good experience!
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February 2025 by Richard Keller
I got a NYS inspection performed and they got it done by the time they said it would done. I come to this particular as they have always been fair.
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February 2025 by hangingout788 Dave
NYSI. They said it needed outer tie rod to pass. I approved to get my NYSI.
They also quoted $1000+ to do front wheel bearings (pressed).
I was able to find FULL. My actual DIY cost was almost $700 less for a 2 hour repair. Complete knuckle assemblies were $150 each.
4 stars because they did not charge me addition diagnostic and got me back on the road quickly.
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February 2025 by Laurie Thousand
Been using Firestone for quite a few years and they've been pretty good specially the one on West ridge road
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February 2025 by Jessica Nunez
These guys are the best in the ROC. I won't go anywhere else, they're courteous, helpful and polite. They also got me done in less than an hour. MUCH BETTER SERVICE AND WORK THAN THE DEWEY LOCATION! THAT location should be shut down. But this one, is a gem.
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January 2025 by Jennifer Infante
Great and fast service! Easy to work with and the staff was very friendly
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January 2025 by Me
I booked an appointment for tires then they came out and told me that I needed rear brakes. That I only had a two left on them and in 300 miles they were going to start shaking. I took it to my dealership and my rear brakes are just fine . Beware especially if you’re a woman going in there by yourself they’re gonna take you for whatever you have, I wasn’t that stupid to fall for the game.
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December 2024 by Teresa Grayson
I bought tires from Firestone on ridge rd west on or about 2022 ( 40,000 mile warranty) had to replace tires at the beginning of 2/2024 ( 40,000 mile warranty) I had tires rotated in May (2024 when I had oil change ) I had a 5 point check on my car and oil change ( 12/ 10/ 2024 ) I put 10,000 miles on my car from 2/2024 to 12/2024 Now I have to replace tires This will be my 3 rd time at Firestone within 2 years changing Tires Every time I come I have to pay extra money out of my pocket This is getting to be ridiculous . The Rep I spoke with on my 3rd visit said the Tires I purchased were low grade tires Well if that is the case then Firestone is backing a bad product If I hadn’t purchased the original Tires here I would have taken my car to another business NOT HAPPY WITH this place
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December 2024 by Dom Bontempo
Most honest place to get your car fixed
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December 2024 by Kendall Hastings
My car broke down on the side of the road and I got it towed to the nearest auto store which was this Firestone. I have never been to a Firestone but the people there were absolutely amazing. They diagnosed it the next day and helped me through my next steps. Wes answered all my question and made me feel so relaxed about the whole situation. I highly recommend them and I highly recommend asking for Wes!
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November 2024 by Mary Rogers
Been long time customers! They honored our car shield plan and it was $100 copay for a $400 repair!
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November 2024 by Jaybel Villalona (J-Breezy)
9-10 the service and approach of this store was superb. Unfortunately my issue couldn’t no be solved hence de -1 at the rating.
