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February 2024 by Dianne & Ed Meyer
I had an appointment and they took me on time. I had a list of items I needed done and they did them and also pointed out some other things that needed to be done. They told me about them but didn't put pressure on me to actually do them but I knew they were most likely needed and respected them for telling me about them. Staff was very friendly and kept me updated on the status of my vehicle.
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February 2024 by Andreas Rau
I have been having my car serviced at this location for over 25 years and have always been satisfied with my service and the friendliness and honesty of the staff. While I was sorry to hear that the manager I had known for so long had retired recently (Tim Nagle) I was delighted with his successor (Wes) and the staff assistant (Moussa), who are maintaining the high standards that I have associated with Tim and Firestone.
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February 2024 by Steve Volpe
Nice job with the work. Professional, reasonable, dependable.
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February 2024 by Chester Rinaudo
Trustworthy and reliable
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February 2024 by Lee Frisbee
John and his team were awesome
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January 2024 by Carlos Garcia
This place is a scam & disgusting.I had scheduled an appointment for 10AM & had to wait until 5PM to call back MYSELF & ask if my car was even being worked on to which their reply was no. I then go to pick up my car 20 min later & they said they completed the wheel alignment & oil change, 2 guys literally said the same thing "should drive straight like an arrow" & to my astonishment me car did not drive "straight as an arrow" it reered off to the right like it had been doing before. You guys robbed me of $190 & did not even attempt an alignment.
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November 2023 by Paula Ferrari
I needed a tire repair and scheduled an appointment online. Although the initial appointment was rescheduled it was easy and convenient. The staff at W. Ridge are friendly and helpful. The waiting area is clean, inviting and the furniture is comfortable and warm!!! It didn’t take long and everyone was professional. I will be recommending.
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November 2023 by Michael Stewart
Great place to get honest work. I've bought multiple tires from Tim and he has great knowledge about all of them. I always get good tires for my trucks and Tim is easy to work with. His customer service and knowledge will make it easy to be a returning customer.
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November 2023 by Ethan Simmons
By far the best mechanics I have ever used in my 16 years of driving. They are the most honest and fair people I’ve ever dealt with. I refuse to go anywhere else. Please bring your business here!
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November 2023 by Jai Bie
Story time: My car started shaking and the engine light was flashing while I was in the middle of Saturday morning errands so I pulled over and used roadside assistance to set up a tow. This firestone was on the list of service centers in the area while setting up assistance so I chose it as I usually received good service at the Dewey Ave location. I called them know to let them know I was having my car towed to thier location. The lady on the phone said right away "we probably can't look at it till Friday the 17th"...ok 5 days of trying to figure out a car ill deal with it...now mind you I don't have roadside coverage so I had to pay for the tow. I called another place to see if they could take it but they could not so I switched it to go back to the firestone on W. Ridge as the tow payment was paid and the tow truck was dispatched.As I get home, I get a call from the same lady at Firestone saying they have the car but they can't do a thing with it for at least 2 weeks. Not hook it up to diagnose within the next week, nothing for 2 weeks final. Long story short I'm out another $162 to have it towed back to my house. Broke, single mom here BTW way too. Not sure how Friday the 17th turns into 2 weeks we can't even look at it WITHIN AN HOUR but THANK YOU FIRESTONE!
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September 2023 by Gabe DiPaola (PianoProdigy829)
Tim always makes things easy and actually saved me money on my out the door price. Good crew there
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August 2023 by Stacy Provenzano
I went in today for an oil change . I told the tech I needed a rear light bulb . After inspection of my car he returns back to inform me I needed 2 bulbs . He quoted me $ 111 . My jaw dropped to the ground I laughed and said are you crazy for 2 light bulbs . His response was we charge 160 an hour . He gave me the estimate the bulbs themselves were 3 dollars the rest was labor .. I was furious called corporate and reported them .. I am not sure if they thought I was a stupid woman or just gullible.. whatever the case maybe I left and drove to auto zone it took me literally 2 minutes to switch the bulbs myself .. let's just say I will not be returning ...
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March 2023 by Melissa Francione
The guys there are always helpful, friendly and knowledgeable. Always available when we need something. Highly recommend this location.
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February 2023 by Terrance Ray Trybus
Fast in and out. Great service and they have always honored their quoted price.
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February 2023 by Samuel Thompson
Very honest amazing employees that won't screw you over, their best interest Is your best interest and I wouldn't trust any other shop. They sadly don't do transmission work but everything else they do is above and beyond quality. I would highly reccomend over any other mechanic in greece.Had issues with my suzuki and even after the point where they couldn't help me fix it, Donovan helped me non stop to try and find out how to fix it. Going above and beyond even calling other places and doing research online to try and find a solution!
