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October 2025 by Monique Walker
I agree the staff is amazing 👏 Always!
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June 2025 by Chris Powell
It’s hard to leave because the staff is so amazing. I have all my accounts with five star bank because of this location.
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February 2025 by Warren Yeager
The repoed my deceased mother's car after a month! I sent them all the paperwork and contacted them several times telling them we were going to sell the car and repay the loan. They never even called to ask for payment even though they had my info. Horrible bank and disrespectful customer service. Don't die while banking here.
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October 2024 by kisha brown
Openly noticeable
Very friendly and professional
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September 2024 by Anthony D Natale
Best rate paid out on CDs
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July 2023 by Kristi Owens
Rarely needed help from a bank. When I needed they helped. It wasn't easy, but at the end I got it.
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June 2023 by Hattie Gresham
I love them they help me get a loan for a house and they really took the time to help me
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June 2022 by Anthony Cruz
Carla C. with Five-Star on W. Ridge Road went above and beyond to help me with a chargeback issue. She was extremely nice, and very helpful. These are the people this company should retain, promote, or give raises to. Thank you Carla and Five Star for helping me get my money back!!!
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June 2022 by Lexis Linton
Racially profiled by the teller Laurie and the banker Bonnie feeney I went in to the branch to get a debit card and gave all the required information and was told I would be called when to pick it up. I get a notification the my banking is was disabled 1 hour later and then a phone call saying my account had been placed in restriction. I have not used my account due to not receiving a bank card since February. I did however have funds in the account to cover the monthly fee. From the start of my interactions with the bank employees I felt the racial profiling. I went back in there to close my account out that WASNT NEGATIVE and wanted answers and got nothing but stuttering from the banker and the teller Laurie couldn’t give eye contact. I WOULDNT RECCOMMEND FIVE STARBANK TO ANYONE! I’m contacting corporate!!!!!!!
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May 2022 by mike m
Great bank, great service, low Interest rate loans. I recommend to everyone.
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October 2021 by Jocca “jocca”
This is a wonderful bank and the employees are always kind, and patient.
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August 2021 by Christopher Galayda
Great bank, well maintained!
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April 2021 by David Ferris
Went there to have a document notarized, was told ONLY customers of the bank could have such a thing done for them because they do not know me. I do believe my NYS drivers lic says exactly who I am. I then explain to the gentleman that wouldn't it be wiser to offer the service and promote a reason to join the bank vs there way. He then explained once again he had the right to refuse to notarize who he wants. I then went next door to Key Bank (where I do not have an account) and they notarized my document with a smile and no charge to me. I will be switching my bank to Key Bank next.
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February 2021 by Caryn A
The staff is friendly, so that's a good thing. The service is absurdly slow. I typically spend between more that 6 minutes waiting at the drive through WITHOUT anyone in front if me. The lobby is still not open due to COVID, so with three lanes available for drive through and assuming no customers inside, I have no idea what could be taking so long.
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February 2020 by cris zaffuto
I would like to pay online but I am not planning another checking account. Plus the drive up window is the slowest one I have ever used.
