GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems, including retro gaming. The store also carries a wide variety of other items like trading cards, sports cards, Pokemon cards, and pop culture merchandise such as collectibles, action figures, apparel, and board games. Customers can sell or trade their old consoles, games, accessories, and phones for cash or store credit, and the store now buys PSA graded collectibles. Reviews highlight that employees are consistently described as very helpful, professional, friendly, knowledgeable, and great with kids, often being gamers themselves. Many praise the great customer service, affordable game prices, and the value of the product warranties. The store is noted as a reliable spot for buying controllers and games. However, some customers express frustration with a shift in the business model, feeling the store now carries more game-related trinkets and merchandise than actual games. This has sometimes led to new games being out of stock, with the selection perceived as no better than larger retailers. Occasional issues with understaffing and computer system glitches have also been mentioned. Despite these criticisms, many customers remain loyal, appreciating the helpful service and unique product offerings beyond just video games.
