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February 2024 by Dang Doodle
Totally hooked me up when I got a flat tire. Thanks again you guys are the best
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December 2023 by Allison W.
NEVER come to this Goodyear location. If you have the option to go to any other Goodyear location, do it because this location will screw you over. This was one of the worst experiences I have ever had at Goodyear. I have been a Goodyear customer for years. I made an online reservation for some snow tires for Monday, 12/4. When I got there, they told me they didn't have access to their online system but they took down all of my information and told me they would be able to install the tires on Friday, 12/8. On Friday, I took my car in at 8 a.m., and they told me it would take two hours (the online quote was 45 minutes). So I walked around downtown and got some lunch. When I came back about two and a half hours later, my car was sitting outside the shop with the same tires on. When I walked in to ask what happened, they said they didn't have my tires!! I questioned the guy at the front desk, asking why, if he knew he didn't have my tires when I walked in two hours ago, why make me wait all that time for no reason? He said that the online system did not send the tires and I would need to call the 800 service number. I then asked him if he knew I was coming in and why not have the tires ordered as if I were a walk-in customer and he said that the store does not order the tires. I asked him if the Goodyear store does not order their own tires for walk-in customers and he just kept repeating that he didn't see my reservation because they don't have access to their online system. When i asked again why he didn't call me when he knew he didn't have my tires he said that he " already told me he didn't have access to the online reservation and that he didn't appreciate the attitude and I just need to call the 800 number because obviously theres nothing he can do." basically dismissing me and my very obvious frustration with the situation. I did end up calling the 800 number for a refund because I never want to go back to this location. I felt so disrespected and never had such a difficult time trying to give a business my money! It might have been better if the front desk attendant was nice and apologetic about it but he was dry and condescending the whole time when I was just trying to get an answer to what went wrong and where the miscommunication happened. Instead, I was spoken to like I was an idiot and it was my fault for making an online reservation.
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November 2023 by Sandra Dailor
My husband is across the street form this Goodyear. They always get him in when he is in a pinch. Everyone is always friendly.
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September 2023 by Listenuphere95 17
I have been going here for almost 4 years now when I got an all new set of tires. I get all my oil changes and inspections here as well. Staff is super friendly. A little late for this review but two months ago I left my job and my tire was practically flat! I just barely made it to Goodyear when they were 5 minutes to closing and the tire exploded when it was filled with air. Thankfully they have an amazing employee named Dan who came to my rescue and stayed late to sell me a tire and change it for me! I would’ve been stuck there a long time before AAA or anyone could have come to help. So grateful for people like this out in the world. (Oh, and they never try to sell me things I don’t need when I come in for oil changes which is a breath of fresh air compared to some of these other places)
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September 2023 by Ken Boyer
Great service and price. Thank you!
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July 2023 by Matthew S.
Goodyear came through again brought my 3 Vehicles for Inspections my appointments were for 9 am, 11am, and 1pm, They had all 3 vehicles done by 1130. Thanks again for very professional service.Matt S. Greece N.Y.
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July 2023 by Rhonda Andrus
Awesome service from this store with Sky and the others. Thank you so much for an excellent job. Your customer service is top notch too! I will return to this center for all my auto care needs!
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May 2023 by John O'Connor
Max and Dan up front always take excellent care of me and my entire family.Even on short notice they get you in for service.That service is always excellent by the way.Dan Bartolotta is my go to expert but all of the guys offer excellent professional service. A++++++
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February 2023 by Jordan F.
Great customer service, and have been overall super helpful. I got my first car 1 week ago, and have come here for new tires, as well as a wheel replacemen. They have gone above and beyond to show me what would work best while giving me the best deal, as well as explaining how things work, and talking me through new processes as I am just getting into owning a car.
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February 2023 by Andrew Marsh
Been going to this place since I first got a car.
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January 2023 by Luis S.
Came here for a oil change spent 90 dollars for one of their top services and they forgot to fill my windshield fluid and my car stunk like cigarettes and when I called about it the assistant manager said if I'm gonna freak out about something like that don't come back and hung up on me.
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November 2022 by Lori O
First time here. Older vehicle. Great service. Easy to schedule online. Welcoming on arrival. Explained clearly the issue with my car and the price. Fixed the same day. Ill be back again. Thanks!
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November 2022 by Sean O'riley
STAY AWAY!!!!!!!!! They put in less that 1 quart of oil in a car that takes 4.3 quarts! Loud engine sound!probably melted piston rings! Someone owes me a engine! Ya ok reply goodyear with your copy and paste reply so u look professional but wont really resolve nothing..and yes different name on file u never had that happen before?
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November 2022 by Bryan Biesenbach
They went way above what they needed to, which really helped me. Will definitely come back.
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September 2022 by Larissia Hall
My tire was flat on the ground on my very new car. After getting bounced from to 3 agents they determined the tire had to be inspected because it was under warranty with the contract goodyear has with Toyota. SO they send me here and I was VERY skeptical, I hate chain mechanics pep boys, Monroe, etc because I've had nothing but terrible experiences there. However when I arrived the guys at this goodyear actually know what they're doing! They were quick with the patch job, had issues with my sensor and they had me come back to replace it at no cost to me. I was speechless, they are so very very knowledgeable, efficient and friendly and I actually would be willing to return which doesn't happen often at a chain. If I could throw a 6th star I would but absolutely amazing!
