Grainger Industrial Supply is a helpful one-stop shop for industrial parts and supplies. The experienced branch staff is polite, attentive, and extremely helpful, going above and beyond to solve problems and find parts. They are very professional, knowledgeable, and patient in helping customers with product questions, returns, invoicing, and service needs. Customers can save time by ordering online for same-day, branch pickup at no charge. For urgent after-hours needs, branch access is available by phone. The Rochester location is noted for its excellent service, with specific praise for its knowledgeable and helpful team members who provide a great experience.
A very wonderful sweet lady named Beth at your Rochester New York location was very helpful. Thank you Graingers for having such wonderful customer service.
August 2025
Nikolas was very attentive to my needs! Had a great experience at this location will come here for any future parts that I need.
July 2025
I had a problem with hose for a commercial dishwasher. BETH was able to look parts up that would help in my situation and there problem was solved. Very professional and knowledgeable. Thank you, Beth!
