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February 2024 by Brenda Richey
Guitar Center is always a blast. So many gorgeous instruments of varying prices. Something everyone can afford. I love hearing people noodling and trying out some instruments myself. You need to go to Guitar Center to fill up your senses with beautiful music and beautiful instrumental products.
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January 2024 by Kevin Burley
Great selection great service
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January 2024 by Michael Donohoe
Since Black Friday weekend, this has been my second home. The team has helped us by a two acoustic guitars, one electric guitar, an amp, a recording mic, and a piano (most are in other parts of the country now). The advantage to Guitar Center is the ability to try the equipment, having a knowledgable staff member, who is a musician to assist and discuss the item before purchasing. I would say, almost 90% of my music purchases have been from Guitar Center in Rochester. It may be the 55+ year old in me, but for now, I like to know my reps personally. Thank you. ~MSD
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January 2024 by Elizabeth Thieleman
If I could leave 0 stars I would, bought something a few months ago as a present for the holidays and the gift recipient opened the supposedly new product to presets of a highly inappropriate nature and a phone number that we do not know.
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January 2024 by z
Staff seems stressed
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January 2024 by A-A-RON
Staff was very helpful
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January 2024 by Hope
One sales person wasn't super friendly. I got a feeling that he felt annoyed at my uneducated questions and they didn't have an item in stock even tho on their website it appeared "in stock".
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January 2024 by Brian B
Great customer service at this location!
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December 2023 by Anthony D.
At the tender age of 40 and making more money than I've ever made in my life....finally had the chance to sneak away from the wife and kids and go christmas shopping for myself for the first time in years.....only to walk around the store for about 45 minutes and HAVE NOT ONE SINGLE salesman approach to ask me if I needed help with anything or had any questions. Instead, 4-5 "employees" were happy to sit amongst themselves and talk about their own future gigs and dream guitars and stare at me as if i didnt belong. Barely gave me a look as I walked out the door in disgust.
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November 2023 by Marnie Barnes
My kid had something he needed, walked in and 3 people were ready to help him, and were awesome and respectful with him.
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November 2023 by Michael Pehta
I wouldn’t spend money here again if my life depended on it and I recommend you don’t either! If I could give zero stars I would. Bought plenty of guitars and gear here throughout the years. Brought in a handful of guitars to trade that I purchased from them within the last six months. They’re telling me they can’t take most due to defects they claim to have found. Funny because I take impeccable care of my instruments and ensure the humidity in their environment is spot on at all times. The ones they were willing to take, they offered insultingly low offers. This place is run by a bunch of poser kids with rotten attitudes who wouldn’t know a guitar if it sat on their faces. You have a handful of other professional guitar shops in Rochester, by all means go there instead and steer clear of this place. Corporations have no place in this business. I will never set foot in this place again and will be sure to spread the word in the community, although judging by the reviews, many are already catching on.
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November 2023 by Alex Raia
A lot of hate coming through to a really nice music shop! The staff is always helpful, and the place is well stocked and clean. Could they use more help? Maybe! But that’s the same with almost every company these days.Guitar center buys and sells used gear. They won’t, however, buy broken or faulty equipment. If you bring them a broken keyboard, or a dirty pedal, they’re not going to offer you as much, or they might completely deny you if something isn’t working as it should. That is their right as a business. Overall, it’s a great place to stock up if you need music gear or supplies.
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October 2023 by Rob Bartels
Just a reminder. Don't go here. Avoid at all costs. Don't care where you go. But just don't go here.
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September 2023 by Antonio Hankins
Staff was incredibly helpful and knowledgeable. I'll definitely do more business with them.
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September 2023 by Bill Ernst
Great service and nice selection of new and used gear.