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November 2023 by Mark F.
1st time customer. Very impressed with work done and final bill was as quoted. Very responsive. Would recommend.
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November 2023 by Michele Stone
At Independence Car Care Center you will find a trustworthy team who provides quality work at a reasonable price. Thank you to Jeff and team for the excellent service. We appreciate you going out of your way to help us with a difficult automotive situation. Our family will be coming to Independence for all of our automotive needs.
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October 2023 by Matthew Hannafon
Went in for rear brakes and some questions regarding issues going on with my vehicle. The front end service was outstanding with their knowledge and willingness to help me make decisions on how to proceed with an older vehicle and its needs. I will absolutely be a repeat customer. Great job to the whole team.Service: Brakes
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October 2023 by Gyna Gibson
I brought my 2007 Chevy Silverado to get a bolt drilled out. I got it towed from another shop to get some work done and they called me when my vehicle was repaired. When I arrived I had a check engine light on in my truck that was not there when I had it towed. They started falsely accusing the tow truck driver for driving it off his truck with 0 coolant, even though I saw the driver use the winch to pull it off. They had to drive my truck into the bay with 0 coolant and then he did his diagnostic and wrote the check engine light was on. I noticed the check engine light was on when I went to pick it up and I kindly told them to address that issue also. They went out and came back saying they couldn’t do anything about it instead of giving me the full service I asked for. The owner called me later telling me to google the company and to see how reputable they are, and defended sending me home with a check engine light when I came there for full service, even though I’d just had horrible service. I’m tired of dealing with shady shops. I’m not saying don’t go here because they did fix my truck but I’d advise everyone to be cautious!
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September 2023 by Carso
Nice to go to a professional, well organized clean shop. This was my first time here. They did excellent work in a timely fashion. They kept me well informed during the whole process. I’m tired of dirty, unprofessional shops where you don’t know what’s happening. These guys were great. Sometimes as a woman dropping a car off at a shop you feel a little apprehensive. Like they think you don’t know anything. Did not get that vibe at all from this shop. Very friendly, respectful and courteous.
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September 2023 by Mark Julian
I recently did some repair work on my Avalanche and it needed a front end alignment afterwards. I looked online at my options of alignment shops, l made a few calls and spoke with a few mechanics. They all seem to have attitude problems until I called Independent Car Care they were courteous and professional and I was able to get my vehicle fixed the same day. They did a great job! So If you're not happy with your current repair shop I highly recommend checking them out you won't regret it.
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September 2023 by Austin
The service here was excellent. I didn't have any troubles with my oil change and tire rotation. The wait was short and they have a nice mini lobby to wait in. Their prices were fair, not too cheap but certainly not overpriced, AND as I was checking out I was given a customer care package with all kinds of added benefits. It was very surprising and appreciated, that's such a great added benefit for using their services. I'll definitely be stopping in again when needed. Thanks again guys, pleasure doing business with ya :)
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September 2023 by Mario OCTO
My car was plagued by an annoying, consistent squeaking sound. I took it in to Jeff and his crew. They quickly diagnosed the problem, wrote up a fair estimate, and got to work. The service was performed efficiently and proved effective. No more squeak squeak. I have been doing business with Jeff, the owner, for many, many years. He has always provided solid solutions, and his customer service is top-notch. I highly recommend Independence for whatever car problems you're having.
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September 2023 by Jim Harrison
My cars A/C quit the Friday before the Labor Day weekend and due to health issues I was housebound, Took my car to Independence Tuesday and told them what happened and told them if it was under $1200.0 just fix it. Got an email Wednesday morning saying it was ready to go! Cody let me know there's a very small leak in the system, they put dye in it and to check back in a week or soo to determine the cause. now THAT"S great customer service!I've known Jeff since the late 1980's and I will be a customer for life because of the uncommon treatment I received and I will tell EVERYONE about my positive experience! My sincere thanks again.Services: Auto A/C recharge
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September 2023 by Ben Auburn
I found my tires bald and ready to blow, they were able to get me in that day while I was working and had it done befor I was out of work. Good price even in this economy. Will be using them again!Services: Tires
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August 2023 by William Wells
Excellent scheduling!! Got in the same day. They diagnosed the problem gave me a price and did the work. I should have been coming here all along. Very experienced techs, and Jeff knows how to run a business.
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July 2023 by E.V. Hanks
I have taken all of my cars here for several years. I appreciate the excellent customer service, they take time to listen to my needs, often go above and beyond to assure my car is road ready. They are honest and never oversell or recommend unnecessary service. I highly recommend!Services: Tires
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June 2023 by Jodi Selbig
I have been using Independence for several years now after they were recommended by a friend. They have done several different types of work on both of my vehicles. Jeff and Cody are very attentive and helpful. I have been very pleased with the quality of work that they provide and I feel like I can trust them. I would highly recommend Independence Auto to others looking for a reputable business to service their vehicles.Services: Exhaust
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June 2023 by JaVonte Green
This is by far the best Auto Shop in the city of Rochester! Owner Jeff and Manager Cody have always been honest and forward about the work that needs to be done or shouldn’t be done to the vehicles I’ve brought in. I’ve worked with them for about 5-6 years now and will continue to do business with these guys, HIGHLY RECOMMENDED!!!
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May 2023 by Liv Paige
I've been using this place for just over a year now, and all around has just been a very professional & honest experience! A lot of the auto places I tried first around here were very sketchy/pushy, but Independence has been super upfront and helpful whenever I've come in, with pretty decent pricing. Definitely will be my go to mechanic as long as I'm in the area!Services: General repairs & maintenance
