-
May 2025 by John Beebe
It's a retail store. Well run and a good selection, but sometimes size selection can be a struggle. Worth a visit to browse and pick up something interesting, I enjoy my time there.
-
March 2025 by André Harrison Jr.
I don’t usually write reviews for retail stores, but today I experienced such outstanding customer service that I couldn’t help myself.
Earlier this afternoon, my husband and I were shopping when we stumbled upon this J.Crew Factory. We recently moved to Rochester and had been looking for one, so we were excited to check it out. As soon as we walked in, we were warmly greeted by an employee named Kenton. Despite training a new team member, he took the time to welcome us, explain the current sale and credit card offer, and ask if we needed any help - all in one breath! His attentiveness and professionalism were truly refreshing.
Having worked in retail for many years, I understand how demanding the industry can be, which is why I believe in recognizing great service, not just calling out issues. I hope management sees this review and rewards Kenton accordingly because he made our shopping experience exceptional.
We’ll definitely be back to stock up on our summer wardrobe!
-
January 2025 by Daniel Herpst
Great store, I just had to pickup an order. Helpful staff and a great opportunity to check out the store for more ideas.
-
July 2024 by Lynette Russer
Why would a store have to advertise that they are LBGQ friendly? Do they ask everyone that comes in the store what religion they are too?
-
June 2024 by Ann Coraci
Great sales for well made clothes and styles. Something for everyone
-
October 2023 by Stacey V W
I was in a panic trying to find the right size suit for my son - the team at this store was so patient and so helpful. I really appreciate their work ethic. Consistently awesome.
-
August 2023 by Charles Avino
I’ve been going to the store for years, and they always seem to have the most helpful, friendly staff. If you can’t find your size in some thing they order it for you and it goes right to your house. I also use my teacher discount, which is cool.
-
July 2023 by leo lee
That’s really disgusting! I bought one suit yesterday and when I came to home, I found out that there's something wrong with my suit. Staffs forgot to get it down!
-
June 2023 by Stacey Veolette Waxtan
I was in a panic trying to find the right size suit for my son - the team at this store was so patient and so helpful. I really appreciate their work ethic. Consistently awesome.
-
May 2023 by Laura Z
Oh my gosh what can't you find at jcrewfactory? It is one of my top five go to places anywhere I love this place. Cool styles great places great atmosphere wonderful customer service
-
May 2023 by Lulu's Fiat Luisa
Oh my gosh what can't you find at jcrewfactory? It is one of my top five go to places anywhere I love this place. Cool styles great places great atmosphere wonderful customer service
-
April 2023 by Dawn Marie
Convenient and nice clothes
-
January 2023 by David H
Not sure you can call this a "factory " store when they are charging $14 for a pair of socks. We looked around and could not afford any of their "sale items" so we went on to the next store.
-
December 2022 by Greg Schron
Chirstmas shopping for my dad
-
October 2022 by Kevin Difede
Friendly staff
