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December 2023 by Daniel Maley
Returning to The Jewelry & Coin Exchange is akin to finding a silver coin in a world of change—timeless, trustworthy, and always of value. The team’s professionalism and expansive knowledge are as solid as the silver they expertly appraise and trade. It's this unwavering quality that cements their place in the hearts of those who walk through their doors.Arto stands out as the artisan of jewelry repair, his hands skillfully bringing back the luster to beloved items, much like polishing a silver heirloom to reveal its former glory. His expertise is a testament to the store's dedication to excellence.The secure, welcoming environment parallels the steadfastness of silver—reliable and enduring. This store isn't just a business; it’s a bastion of quality and assurance in the craft of jewelry and coin exchange.For their consistent delivery of service that's as sterling as the silver in their cases, The Jewelry & Coin Exchange earns a five-star accolade from me. It’s a place where value is not only measured in carats or currency but in customer experiences that last a lifetime.
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June 2023 by louis warren
Been selling buying gold jewlery here for some years, all staff are helpfulAffordable price that I feel at unmatched
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November 2022 by Amy Nicometo
What a great place! Brought my ring in to be resized and the jeweler was fantastic! While I was there I also bought a beautiful sapphire ring! I highly recommend this place!
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September 2022 by Matt Draiss
I've been dealing with Jimmy since I was about 16 years old. Always been very fair, friendly, and fun to deal with! I know when I'm buying that I'm getting the best prices around, and when I sell I'm getting paid TOP dollar. Would not go anywhere else around here to buy or sell bullion, jewelry, or coins.
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September 2022 by Christopher
At face value. This seems like a great place. However, I guess for 35 years or whatever how long they owned it for. They buy based on pennyweight which is 1.5 grams instead of a gram. You can buy stuff from their store for the gram amount. Great, but that means you lose money when you sell to them. They'll justify it any way possible. But if you read online that's a way to rip off a customer. So thank you for ripping me off.
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June 2022 by Shannon Moravan
Great customer service! Best prices around. Starting to expand with all different type of jewelry. Fast repairs. Highly recommend
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April 2021 by Elizabeth
They deal in stolen items, and they know it. We were robbed by someone doing work in our house who took the stolen jewelry here. Some of the items were engraved with our names, so you have to wonder if they bother to ask what the relation is to the person pawning. They are required to hold items for one week, and then they promptly melt them down so that they don't have to give up anything that is later claimed as stolen. We put a hold on our stolen items as soon as we knew they were missing, but it was a few days too late. It takes a few days to realize things are missing and to track them down at Leads online. One week is not fair to the people whose things are being stolen and pawned.
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August 2020 by Madison Hauber
I went in for the first time to sell some gold rings. Got a very fair price. Customer service was great. Very friendly.
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August 2020 by James Wischmeyer
Always use these guys for my metal to cash exchanges.
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July 2020 by dennis wasmuth
Doesn't buy what he says , only bought my gold chain and without even looking at my gold ring and charms pushed it back to me and said not intrested. Needless to say I went up the street to the other pawn shop and they bought it immediately, needless to say I wont be going back to jewelry and coin exchange
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July 2020 by Ebon B
Great customer service and pays attention to customers needs. They go out of their way to get what you're looking for!!
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June 2020 by M Hamlin
Sold some silver here and was out in 10 minutes. A bit under spot price, which is lame but they are a business so what can ya do. Have also sold them scrap jewelry in the past for a decent return.
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June 2020 by guy rombie
Best prices in rochester both in buying and selling
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April 2020 by Mike vlassis
Scammer avoid at all costs he has a history of doing scams and sending the wrong items to buyers or sending items to wrong address poor customer service also and over priced items also avoid buying anything he sent my swords to the wrong address ignored my msgs until I threatened to open a PayPal dispute he said he would refund me once swords were returned to him I had swords arranged by fed ex to be sent back to him he avoided fed ex because he doesn't want to refund me till this day I still haven't gotten a refund
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March 2020 by Nicolas Eckerson
They're definitely fair. Just nice people who have a successful business and therefore don't need to try and swindle you down. Better than local pawn shops and all that BS. Coin collectors-- they have some dollar coins-- Morgans and Peace Dollars, Quarters and dimes, nic and pennies. More a Jewelry shop than a coin shop proper but they know what they're dealing with basic coin stuff and have Redbooks handy to look up priceguides