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January 2024 by Steven
Easily found what I needed AFTER having to ask 3 of the workers.
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September 2023 by Jill H
I anyways love this store. Steve the manager is just the best. He fires above and beyond and really cares. Mary Jane is amazing too. Thanks to the whole team for making every experience Great one
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August 2023 by Jill Howland
I anyways love this store. Steve the manager is just the best. He fires above and beyond and really cares. Mary Jane is amazing too. Thanks to the whole team for making every experience Great one
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August 2023 by Felicia De Maio
Was able to find glow-in-the-dark yarn both white and green-apparently they've had it all year ? found a few other items that called me for projects ? helpful associates
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April 2023 by Jarrod Stewart
This place is a crafting Utopia. I was awestruck at their selection of cloths and threads and zippers. I consciously made the decision to get what I needed and get out, lest I spend my entire paycheck.My project at the time was a simple pillow that I needed a zipper and thread for. Joann had dozens of each in varying length, strength and color. My biggest "problem" was finding the shorter spool of thread (and then deciding which of the black options was best). I was torn on the zippers (4-inch or 6?) but it was so cheap I just got both for good measure.The selection at Joann's was miles ahead of the local competition and the pricing was better too.Joann's is my top choice for all my crafting needs.
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March 2023 by craig graves
For such a large store the shelves are well stocked, the floors are kept clean, staff is knowledgeable and kind. One particular assistant manager helped a lot because I didn’t know what I needed or anything about projects or products related to them. She was incredibly helpful.
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March 2023 by tamika kelley
Had girl scout cookie booth at this location , staff was wonderful. Very friendly. Thank you for allowing us to come
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March 2023 by Faith Kelly
if sheryl is your cashier, go the other way. so rude to me for no reason and she wasn’t clear with what she wanted me to do and was rude about it after i was lost. people like that shouldn’t work in customer service
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February 2023 by Cindy Reid
I actually have visited JoAnns many times. Today, I spend at least an hour, maybe two, just wandering the store, looking at EVERYTHING they offer. And it's a lot. Need specialized pliers? They have them. Need LOTS of stickers, buildable stickers, sticker books, sticker paper, sticker anything you can imagine? They have it.I've always thought of JoAnns as a fabric store. And they DO have fabric, and notions and sewing supplies. They ALSO have TONS of craft supplies, machines, and crafting ideas. Maybe even more than Micheals.. SO I'd recommend you REALLY check it out :)
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January 2023 by chantelle caverly
The BEST 'craft' store in the ROC area! The staff is beyond helpful and friendly without being pushy and the selection of literally everything is better than the Greece location by far!
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December 2022 by Chantelle Caverly-Paine
The BEST 'craft' store in the ROC area! The staff is beyond helpful and friendly without being pushy and the selection of literally everything is better than the Greece location by far!
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November 2022 by Elirien
I love this store for the location and huge selection. I am very dismayed to learn that this location will be closing, as it is my daughter's go-to source for her sewing needs. I have visited the Batavia location, but there really wasn't much to work with, and I don't remember it having any fabric at all. To be honest, if you are closing locations, you are closing the wrong one.
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November 2022 by Ed Maloney
Very helpful and knowledgeable staff who have a genuine interest in matching your problem with the right inventory. No run around or wasted time. Amazing items available for every conceivable problem.
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November 2022 by Dean O
One of the largest I have been in. However it age shows just as all the others do
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September 2022 by Sandy Fanton
I was so excited to shop here for some fall fabric I had been eyeballing. When I got there I saw there wasn’t much left so I asked an associate for what was left. The 2 1/3 yards I bought were split in two and the end of the bolt. In the past at the BATAVIA location the associates offered me an end of bolt discount. At the checkout I asked the cashier if it could apply. She rolled her eyes aggressively and walkie-talkied a superior with hostility basically mocking the way I had asked if a discount applied to the end of bolt. When the superior responded she could go ahead and do it she let me know that “associates only do it when you don’t ask ahead of time for the rest of bolt” and that it’s “a common courtesy.” I had been so excited to buy this fabric and this associate left such a bad taste in my mouth I probably won’t be shopping at the Henrietta JoAnn’s again. The only reason I’m not giving this a 1 star is because of the other associates I interacted with who do not treat their customers with such rudeness.
