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March 2024 by Tom Harvey
100's people play basketball daily here, they mop the floor every 3-4 weeks. It's like playing basketball on ice skates. As Steve Miller once said, "Take the money and run". And that's what's going on here. Mop the damn floor twice a week.
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March 2024 by Jamila Jenkins
I still go to this gym, don’t even bother coming around 7 pm the basketball court air is so foul when you walk pass it would ruin your workout. Equipment is good but rooms in the gym are rarely cleaned very dusty and musty. Smells like it hasn’t been hit with a Clorox wipe. Staff comes and goes it’s a hit or miss if you will get someone nice. They pick and choose who they want to lend a basketball to and tell other people they don’t lend them out… interesting
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February 2024 by Unmasking Manhood
Worst gym on the face of the planet, rude ppl, smells like marajuana, dirty, sauna barely works,
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February 2024 by Morgan Moore
This place is an absolute joke. They don’t know how to correctly add your kids to their kids klub program so they just charge you extra. Then they are rude and take forever to fix it. The Kids Klub is constantly closed so you just waste your time going up there because they can’t bother to hire enough people or even bother to tell you before you go up there. DONT WASTE YOUR MONEY HERE
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February 2024 by MrCornaSto
Easily the worst and dirtiest location in the city. Trash everywhere in the locker room. Trash on the floor of the gym. W there was a spill bucket of water and mop in the gym . Slipped and busted my left knee up. Couldn’t run for a week. Seen this happen at least 3 times Canceled my membership that my last visit. Y’all won’t get no more of my money or time
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February 2024 by Reed Brodsky
Too busy all the time old weights too
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February 2024 by 21 AM
The GM Zach would not leave us alone. So bad that my guest had an anxiety attack in the locker room due to his relentless hounding. I quite literally told him " I get you have a job. We're just trying to work out man, just leave her alone. I've worked here before, years ago, I get it". He proceeded to tell me " Whyre you getting mad, I mean I'm just trying to get promoted." I wasn't mad. I was just trying to get my workout in and I know she has anxiety.I got her a VIP guest pass through my membership and while we were working with a sales rep to validate it, he came by her to twist the knife asking " where'd you get it from, you may not be able to use it, just get a membership". I said " Now you're harassing us man". Zach said " Look, I'm not kicking you out. Harrasment is a strong word". Jeff, I know you read these. Calm that boy down. Zach, stay hungry but pick your battles.To the other Assistant manager/ sales rep, thank you for remaining calm while he went haywire.We left only 20 minutes later because she couldn't shake that experience
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February 2024 by Ethan Stolt
Rude and dishonest staff.(Heath) specifically
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February 2024 by Nathan Hopkins
I bet you dont need the operations manager to sign up for a membership but you can only cancel m-f 9-4 in person with that manager
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February 2024 by Nate2 Hopkins2
Absolutely horrible if you have a job you cannot cancel your membership you can only cancel in person mon-fri 9-4pm what a joke
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February 2024 by Isiah Hart
Never going back to ANY of these esporta gyms again, took 1 guy to sign me up when I first started a year ago, once I wasn't happy with the membership and tried to cancel they did everything they could to ensure I can't cancel, finally I come out to this henrietta one, had to come back 3 different times cuz "stephen" the only operations manager there, was apparently busy... finally once I get to sit down with him to cancel. He pretty much tells me it's my fault for not using all my PT and wasting all that money that THEY made me pay for a year just so I wouldn't have to pay a crummy $600 cancelation fee. THEN he tries to talk me into extending my PT til march when i kept telling him politely "id really like to just cancel" wouldnt take it as an answer, Worst staff ever! Not to mention, why do you have 4 employees working at the operation managers area if only 1 of you ACTUALLY knows how to do any of it? It's just run by kids now instead of actual adults
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February 2024 by William Spencer
I reviewed this place maybe 5 months ago, but took down the review because I thought I was being to harsh, but after reading new reviews to see if it’s improved, it seems like a large amount of people are still running into cancellation issues. Truth is, staff are just a bunch of lazy kids, who if you saw out of the gym, you’d ask, “I wonder if that person has ever stepped foot in a gym”. They’re new age trainers, took a useless test that says “hey you can train people”, and then spew utter nonsense to people foreign to the gym. These kids just mess around, vape at their desk, and lie to clients about cancellation. I’m seeing that people aren’t receiving refunds, even after that hobbit at the right hand desk says he cancelled it. If you want to get your money back, just put em on blast in front of the gym, that’s what I did lol.
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February 2024 by Peter K
It's an ok gym, however if is on the general decline since the rebranding and their marketing has been aiming towards a different clientele. Soon to be a new planet fitness. Wouldn't be surprised if I see a lunk alarm in there.
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January 2024 by D Sanchez
Would give no stars, if possible. The worst.
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January 2024 by Vicki Ferris
Helpful staff, very friendly