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March 2024 by Will G
Very good customer service and a completely painless experience (in fact, the opposite) to get some storage space.
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March 2024 by S. Beth Knight
I have had storage units here since June of 2022. I have changed spaces a few times. I just received what I believe is my FOURTH rental increase. For my current unit the previous increase was $28 a month. This new one was $45. I am now paying $226 a month for my storage unit. That's a 25% increase. The increases are excessive. An increase of $45 is an extra $540 a year!I called and was told a notice was mailed on January 30th. I did not receive it. I am not sure why these are not emailed. I was also told to expect increases every 7 to 9 months. It was suggested that I move to a smaller or larger unit to help with costs. I cannot move to a smaller unit based on what I need to store. If I could it is still very time consuming and there are charges for changing units.When I first moved in the facility was very nice. Over the last year the secured automatic doors at the loading bay are frequently broken allowing anyone access. There is often garbage in the loading area. It is also very difficult to find carts to move items.The staff however are generally very nice and friendly.
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March 2024 by Kimberly Howell
The property manager, Rebecca, was great to work with. I received an email and phone call shortly after reserving a unit 9n line to see if I had any questions. She was very helpful and friendly when I arrived to sign the lease.
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March 2024 by Chris W
The place is decent, but the rental increases are insane. Last June, they raised my rates 30%. This month, they're raising them 27%. I was paying $147/month two years ago, now they want to charge me $244/month. Sorry, the space isn't worth anywhere close to that. There are better options out there.
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February 2024 by Daimarelys Lara
Absolutely exceptional service! The staff are so friendly and professional, going above and beyond. I give my highest of recommendation!
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February 2024 by Christopher Sequeira (ExodusXLS)
Friendly staff, clean environment, well maintained storage units. Plenty of extra moving supplies on hand if needed. Staff gave a very helpful walkthrough
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February 2024 by Zach Agliata
Easy to use, super convenient, property manager is super cool!!
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February 2024 by Adam Pecoraro
Space Shop Self Storage is hands down the best place for all your storage needs. To start, I absolutely love that they repurposed previously un-rentable property. Preventing the need for more construction in the area. They also couldn't have picked a better spot for convenience to both all the local stores you could need during moving/transportation as well as close access to I90 and 390! Out of all of the storage facilities I have either toured or used, they are the cleanest, well maintained, and friendliest! Not only do they keep up with the facility, the staff (Rebecca) is an absolute pleasure to work with!
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February 2024 by jeremy kueppers
Always offer me water when I visit, nicest girls I've ever met at storage facility. Extremely helpful. Would definitely recommend to a friend.
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February 2024 by Jeff Kasprzak
Very clean and looks nice, somehow smells good. Still pretty new, too. I like the girls up front.
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January 2024 by Sarah Lahanni
Very clean and safe. Property managers work hard. Easy process.
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January 2024 by Suzanne Emery
The pigeons are disgusting. The locks they make you buy are of no use for any other application. Ripoff.
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January 2024 by Laurie s
Rebecca was awesome!!! She was very knowledgeable and helpful!!!
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January 2024 by Lauren McKenrick
Highly recommend Brianna was wonderful and prices were very reasonable. Highly recommend to anyone.
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December 2023 by Ajanee Mohammed
Only giving two stars because the person I spoke a few days ago with was kind and helpful. On the other hand, the person I spoke with today was extremely rude and standoffish. The person who answered was lacking in professionalism from the moment she asked my name. I left the exchange feeling confused as to why people who aren’t good with others decide enter customer service jobs. This exchange alone made me decide to go with a different company.
