-
November 2023 by Jennifer Bianchi
I highly recommend this place! My monthly massages with my therapist Janet have absolutely made my chronic back, hip and neck pain more bearable. She is always coming back from new training with amazing things to add to my therapy. She is passionate about helping her clients to feel their best and has an incredible ability to know what I need each time. The salon is also very warm and inviting!
-
October 2023 by Janet Lambert Smith, LMT
Lenzie is a true hair magician! Her precision cuts and color artistry is beyond amazing. I have quite a bit of gray, especially on the top and sides yet Lenzie is able to blend it so beautifully with high and low lights that I am able to go months without seeing that dreaded "regrowth line". I am always asking her if it is time for all over color, and she just says, "no way, you can still do the highlights". WooHoo!
-
October 2023 by Andrew Serwetnyk
Lenzie was fabulous with my haircut. She took the time to go over what I wanted as well as make suggestions based on my hair type and style. Very happy with the result.
-
October 2023 by Samantha Padula
I went to Reid for laser hair removal, and had a great experience! Welcoming, friendly and knowledgeable Reid was able to answer all my questions. A quick and painless treatment!
-
September 2023 by Anita Haynes
I had a wonderful massage with Vanessa B. today. She made sure I was comfortable and understands my health issues and modified her approach to fit my needs. I already booked my next massage!
-
August 2023 by Rochester Only
I’ve been going to Lenzie for years and years and years now. She is professional, knowledgeable, personable, and the best of the best. We’ve tried so many different colors and cuts together and every time I leave the salon loving my hair and feeling great. She is going to be in charge of my hair extensions for my wedding in October too! If you are looking for a fabulous hair cut or trying some new vibrant and fun colors I can’t think of anyone I would recommend more than Lenzie. Call Luxe and schedule your appointment today! You will not regret it
-
August 2023 by Lindsay Ballard
Lenzie Cray is is THE ONLY stylist I will go to, and tell her to do what ever she wants. She has been cutting and coloring my hair for well over 10 years and there is no one I trust more with my hair than Lenzie. I have really thick hair and prior to Lenzie hair stylists would leave my hair choppy. When Lenzie gets finished with my hair it falls perfectly in all the right places. My only complaint is that I don’t have her at my house every morning to do my hair daily. She is truly an artist.
-
August 2023 by Casey O'Kane
My mom and I both go to Lenzie for our hair cuts and we love her! We both have curly hair and she is very precise with her work and makes sure it’s exactly what you want
-
July 2023 by Lori Cilento
I've been going to Janet at Luxe for approximately 2 years now for hot stone massages due to lower back issues. During one of my appointments, I had mentioned to her that I was having issue with a sciatic nerve in my leg. She promptly went to the problem area, worked on it and by the end of the massage the issue was resolved. A few weeks ago I had a pinched nerve in my neck that was not getting any better, no matter what I did, so I called Luxe to see if I could get an appointment with Janet. They promptly got me in the next day. I explained to Janet what the issue was and by the end of the massage the pinched nerve felt so much better, and by the next evening, I was pain free! Janet is a miracle worker and I can't say enough good things about her knowledge and expertise as a massage therapist!
-
July 2023 by Suzanne Guy
Staff is friendly and professional! Nice areas to relax and destress. Finally found a massage therapist, Janet, that gives the best therapeutic hot stone massages and has helped my frozen shoulder immensely only after a few treatments. Thank you Janet!!
-
July 2023 by Eugenia Goma
Beautiful building. Unfortunately, I had to even up my cut myself at home. Also, the stylist gave me a rash from the clipper. Disappointing. I won't be back. I should have known when she was surprised that they had good ratings on here that she wasn't the best stylist.
-
June 2023 by B Gillette
Go see Reid at Luxe!!! I cant say enough good things about her! She is so kind and attentive to your wants and needs. She does high quality work and pays attention to detail. She is not only open and welcoming, she listens and remembers details about you personally. I always look forward to the next time I get to go in and see her!
-
June 2023 by Brendan G
Go see Reid at Luxe!!! I cant say enough good things about her! She is so kind and attentive to your wants and needs. She does high quality work and pays attention to detail. She is not only open and welcoming, she listens and remembers details about you personally. I always look forward to the next time I get to go in and see her!
-
May 2023 by Janet Katinda
Absolutely horrible experience! I went in for a pedicure and the lady couldn’t apply gel polish and she started having an attitude with me because she was getting frustrated. I told her to stop because I couldn’t stand the attitude. I ended up not getting the pedicure done, not even an apology from the front desk for the rude nail tech. DON’T waste your money and time!! You will be highly disappointed.Update: I would like to thank the owner Karen, for reaching out and apologizing for my bad experience at the spa. She was very professional and wanted to resolve the issue. I got to go back for a complimentary pedicure and it was a great experience compared to my previous visit. Molly did an amazing job with the pedicure. I will be going back to try some of their other services.
-
February 2023 by Lindsay Gerber
Wanted a higher end hair stylist and that’s not what I received. If she didn’t want to do my hair say it! All I wanted was a gray touch up and a trim. Apparently, she didn’t know what that meant. I wanted my hair to be natural looking to match what I already looked like. How hard is this? Really hard I guess. I was not asked my opinion through the process. No swatch was put on my head to see. I showed pictures and still not what I wanted! My hair is brown, not black! I wanted a trim not my hair to be all cut one length! My hair is completely ruined. She didn’t even do any of the work except the cut. Her assistant did everything. What the HELL is the point of booking Nikki if she is sitting there with her feet up doing her make up and on her phone! Her attitude could have been a bit better as well. She needs to go back to school and learn what a trim means and match my natural hair color. I now am a 40 year old with a kindergarten bob with an emo look. I now have to pay to get it fixed! Thanks for nothing!!!
