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November 2023 by Martin kaufman
Only good things to say about my experiences with the Service Department at Mercedes-Benz of Rochester. My car has been maintained well without any problems or hitches. My Service Advisor, Stephen Murphy, is terrific and is always very pleasant, professional, and accommodating. It’s somewhat rare today to find great service wherever one goes, but I can honestly say that Stephen makes the experience very easy and stress free. What more can one ask!
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November 2023 by Joseph OShea
I'm thrilled to share my positive car buying experience! Our salesman, Jeremy Wabick, at Mercedes-Benz Rochester, was incredibly helpful, guiding me through options without pressure. The process was smooth, and he went above and beyond to ensure I found the perfect car. Overall, a delightful and stress-free experience!
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November 2023 by Rick Sheffer
I have been working with MB of Rochester for 5 years now and every time the service is fantastic. Each time I have my car in for service I am treated to exemplary quality service. Specifically, Max took extra care with getting me a loaner vehicle and also double checked my paperwork so that I didn't get charged for services that were not necessary.
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November 2023 by cafina tuggles
The experience shopping for my new vehicle at Mercedes-Benz of Rochester was great. I loved the fact that I was treated with respect. Never once did I feel pressured to make a decision until I was ready.Thank you Robert.
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October 2023 by Jessica Tozzo
The process of purchasing and paperwork went super smooth, I drove from buffalo and it was well worth it! My salesman Justin Allen was exceptional- he went above and beyond, took the time to explain the cars technology features and power train specs to a tech challenged person lol he was patient, has excellent communication skills, was understanding and intuitively new my needs. Had an amazing experience and will return in the future! Thank you
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October 2023 by Shawn Smith
I just recently purchased a new Mercedes and had to take it in for maintenance I can’t say enough about my experience with the service department. From the time I arrived until I picked my vehicle up I was in constant communication with the team. I knew what the cost was upfront and even receiving a line of credit for the service if I wanted. Of course I refused but what if at some point I needed that ‼️Thank You Guys for a job well done. Oh and my car was washed when I came back to pick it up which I needed
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October 2023 by Tony C
Contacted MB of Rochester via their website contact form two days ago concerning work needing to be done on my E350. I like things in writing so companies can't change their minds, as they so often do, at a later date.\nTwo days later I am still waiting for a response from this lot one way or the other. This apathetic attitude by MB Dealerships seems to be the norm for MBUSA. If this mob cannot afford me the courtesy of a simple response and answers to my three questions asked, then I'll be damned if I'll give them my money or clientele. For the recordf, MB Syracuse isn't any better and probably worse when it comes to integrity and reliability.\nSo far as I am concerned, MBUSA hasn't earnt anything from their car owners and; therefore, do not deserve the custom of their car owners. I believe this to the point of buying my REAL mechanic (as opposed to a parts replacer) the tools he needs to do the work on my car, rtaher than give a cent to MBUSA.\nI have only needed to deal with MBUSA on two occassions (Syracuse and Rochester) and BOTH have been disgusting.\nAnd finally, if MBUSA pays the BBB (like so many other companies) to get their better accreditation then I don't expect anything from the BBB either.
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September 2023 by John W. Gates
Buying my Mercedes Benz 450GLE was a pleasurable experience. My sales advisor, Joe, was very knowledgeable and friendly and thankfully, he was very patient with me as I was going back-and-forth on which model to get. The whole experience was awesome and I know where I’ll be getting my next Mercedes from.
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September 2023 by Levi Jackson
Stephen, along with your staff and your professional mannerisms, I was very please. The courtesy and comunication skills was superb. I am a forever satisfied customer. Thank you for an excellent experience .Sincerely Levi Jackson
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September 2023 by Juan Cobas
Max and the entire staff at Mercedes-Benz of Rochester are awesome. Great customer experience all around from the moment you walk in to the moment you walk out. The entire staff are consummate professionals, will definitely come back.JP
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September 2023 by Kris P.
So sick of seeing Josh Allen and Steve Tasker shilling for West Herr. When I bought my Jeep here, the salesman lied to me twice. First he said a spare set of keys was in the mail. Upon second inquiry, he said they were at the Lockport office. I called Lockport office. No keys.
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September 2023 by Marquise Melton
I had an awesome experience at West Herr service center. I won't go into much detail about my situation but their service dept went above and beyond to meet my car needs. I had an unexpected transmission issue and their service dept stepped right up to get the job done and worked diligently to repair my vehicle. Stephen advocated for a loaner vehicle and boy did he do well putting me in a 2023 Benz. It doesn't happen often where you get something comparable to your vehicle. He kept me informed weekly of what was going on with my vehicle repairs. Over 2 months later I have my Benz back and it's driving like new! Thanks again West Herr! Couldn't be more satisfied with your service. You have exceeded my expectations. The repairs cost a little penny but it was worth it.
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September 2023 by D Woj
James and the rest of the crew at Mercedes Benz of Rochester are top notch. We just recently purchased our 5th vehicle from them in the last 6 years and we will keep going back. They are straightforward and will accommodate us in any way they can (home delivery, etc).
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September 2023 by Moses R.
This is my second time visiting this Mercedes Benz location. The first time, Lynne was my service advisor and she was absolutely amazing. I had a fantastic experience. This time, i was helped by Glen Wandell and my experience was not so pleasant. I needed an oil change and an inspection. I live in NYC and never had a problem passing inspection with tints on my back window. There was a young lady who greeted me upon arrival and she takes me over to Glen. Glen tells her in a very nasty tone that he will not inspect my vehicle with "those tints on". I was standing right there and heard him and could not believe he was speaking to this young lady like this and that he didn't speak directly to me. I go up to his desk and say good morning first because he still did not acknowledge me. He goes on about services i may need. I tell him i only need an oil change. He says no problem and says that he can't inspect my car because he would have to strip my tints off. I told him i would get my inspection in nyc. While getting my oil changed, the mechanic found that my oil tank was cracked because i hit a pot hole on my way up to Rochester. Glen comes back to me and tells me about the oil tank and then proceeds to ask me if I have auto insurance on the vehicle. Who drives a Benz and doesn't have auto insurance? I ignored his brainless question and called my insurance which with whom i have full auto insurance coverage with. I went back and met my mechanic Michael Fabretti who was absolutely amazing. He assured me that my vehicle was in good hands and was very pleasant. John, the gentleman who drove me to pick up my rental from enterprise was also very pleasant. I am a Nurse Practitioner in one of NYC's top hospitals. I know we all have bad days but your customer just like my patients should never know that. Because of Glen's ignorance, i would not be visiting this location again.
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September 2023 by Ali Herpst
We recently bought a car here about a month ago and while it wasn’t the worst experience, we definitely won’t be back to buy another. The finance guy was EXTREMELY pushy with trying to get us to add on a package, which I get is his job, but we said “no” probably no less than 10 times. Fast forward to now, a month later, and the temp tags have expired and there’s no sign of the license plates. When we called we were told they hadn’t even sent in the paperwork to get the plates yet. The sales lady we worked with (can’t remember her name but she’s studying marine biology) was awesome!
