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January 2024 by Abraham Mermelstein
Friendly staff
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December 2023 by Cody Coston
Thanks ahmed for fixing my phone issue for me i was without a phone for 2 days before going in to see ahmed not only did he fix my phone for me he made my bill cheaper with the holidays here that is always something great to hear that someone can save you moneyThanks again ahmend
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June 2023 by Sandy
Thank you Ahmed…You did an excellent job with helping Me. You also went above an beyond to make sure that I was all set. Thank you kindly
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May 2023 by A. M.
The website doesn't tell you that to get internet you need to be a metro cell phone customer. Also several of the Metro stores I tried to go to were closed. The website needs to be updated.
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April 2023 by A. McFadden
The website doesn't tell you that to get internet you need to be a metro cell phone customer. Also several of the Metro stores I tried to go to were closed. The website needs to be updated.
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September 2022 by Pablo Angelus U.
I am Honored to give feedback for Jenifer at the METROPCS location (673 Monroe Rochester NY 14620) m'Lady, Jenifer is the very definition of - 'The Greatest Customer Service Representative' - In any Cell phone company, I have been a part of!!!Jenifer, is Very Caring and Understanding, she is very Honest with me no matter what, Kind, Respectful!!!! (which is huge with me) Jenifer is Personable and very sincere. She always greets me with a smile!She goes out of her way to help me every time! As I have waited in the store for my turn in line, I most happily report that seeing and listening to her talk to her customers with Caring and Respect. She is very knowledgeable!!! The best!!!If she doesn't know it how to help or have the answer, she'll work with you to the very end!! Jenifer is very well mannered, I am proud to be a Paying customer and be part of MetroPCS. Now, after the greatest customer service Representative! Jenifer!!! is working with me all these months and now I have the most confident faith in MetroPCS - I humbly say Thank You!!! m'Lady Jenifer! and If Your reading this! I just want to say Thank You!!! Gracias!!!! Merci Boucoup!!!!! from the bottom of my heart! You are {"Simply The BEST!" - Tina Turner} I appreciate you!Soberly Yours,Pablo Angelus U
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May 2022 by Pablo Angelus U
I am Honored to give feedback for Jenifer at the METROPCS location (673 Monroe Rochester NY 14620) m'Lady, Jenifer is the very definition of - 'The Greatest Customer Service Representative' - In any Cell phone company, I have been a part of!!!Jenifer, is Very Caring and Understanding, she is very Honest with me no matter what, Kind, Respectful!!!! (which is huge with me) Jenifer is Personable and very sincere. She always greets me with a smile!She goes out of her way to help me every time! As I have waited in the store for my turn in line, I most happily report that seeing and listening to her talk to her customers with Caring and Respect. She is very knowledgeable!!! The best!!!If she doesn't know it how to help or have the answer, she'll work with you to the very end!! Jenifer is very well mannered, I am proud to be a Paying customer and be part of MetroPCS. Now, after the greatest customer service Representative! Jenifer!!! is working with me all these months and now I have the most confident faith in MetroPCS - I humbly say Thank You!!! m'Lady Jenifer! and If Your reading this! I just want to say Thank You!!! Gracias!!!! Merci Boucoup!!!!! from the bottom of my heart! You are {"Simply The BEST!" - Tina Turner} I appreciate you!Soberly Yours,Pablo Angelus U
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May 2022 by Charles Buckley
Getting better. They have their issues but worth considering switching. I know I did and happy with the move.
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February 2022 by Tameka Groucher
Jeniffer is the best! Today, I came in for a new phone and she helped me with everything! And I mean everything from setting up the phone to helping me pick out a case AND actually putting it on for me. She even checked the phone to make sure everything was working smoothly before I left the store. And she answered all my questions too. Overall, Jeniffer knew what she was doing and did it well! Thanks Jeniffer!
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February 2022 by H W
Metro PCS in general (but specifically this store) has stellar customer service! They’ve literally never let me down or made me feel unimportant. The manager, Jeniffer, has worked with me the last couple of weeks to secure a particular phone. She’s called other stores and even called her higher ups to help me get the product I need. Such a nice person! Def deserves a raise :) will 100% be a long-term customer of Metro PCS!
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February 2022 by jennifer mayer
best place to go to when your phone is broken (upgrade) or just needs a new device. nice friendly environment. Jeniffer is one of the best reps and goes over and beyond for every customer she encounters with. She makes your experience personal yet definable!!! meaning she gets the job done, no excuses.. thank you for being you and having great customer service.
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February 2022 by Tiffany Dwight
This woman, Jennifer/Jay, saved my life with porting my Verizon number and resubscribing to T-Mobile service. Took me 3 days of silly with Verizon and less than an hour with Jay. Thank you so much. She knows what she is doing.
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January 2022 by Barney Family
I spent Saturday afternoon in this shop and jeniffer was a great help unlocking my iPhone, something her “611” customer service people could not do so I’m grateful for all the help. Anytime you need a phone issue taken care of go to her, and metro PCs if you read this give this girl a raise she has to do the rest of your jobs for you!
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December 2021 by Garret
Jennifer was incredibly helpful in a line transfer. Highly efficient and pleasant transaction. Great location!
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November 2021 by JDN Zeg
Customer service doesn't talk to the stores. Wrong information given and getting a free phone upgrade costs $145.00? That doesn't sound free to me.
