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April 2024 by Agnes “AG.nez” Siregar
This was my first time trying and ordering from Moes. I ordered through their website with NO third party app (Doordash, Uber Eats, Grubhub, etc.) and the food did NOT come. I tried contacting the driver who dropped the food, got ZERO response. I decided to call Moe's and they kept telling me to give it 10-15 mins, which I actually gave it 30 mins. I asked to get a refund but they refused because they stated I needed to talk to the manager, when I could clearly hear the worker on the phone speaking to the manager himself. They kept telling me they would call me when their free and ready but overall was very dismissive. Also they close in one hour. Overall horrible customer service, unprofessional experience and truly did not feel supported at all by this team. It seemed like the manager did not want to discuss this issue or have to issue the refund which shows lack of character and responsibility.
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April 2024 by Cynthia Paoli
Always a great spot for lunch. Fast service. I always have enough food leftover for a second meal.
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February 2024 by Leon Williams
It's convenient and I live the food
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January 2024 by Loyalty Loyal
Best place N good
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December 2023 by Nyasia Broomfield
I ordered extra steak they gave me a bowl with nothing in it not even steak it was a veggie bowl I even payed extra !!!! Reading and listening is fundamental !!!!
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November 2023 by sahara
service was really good!
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November 2023 by Danielle S.
Wish it was better. Super hot inside. Drink machine barely worked. No forks. Slow service. Pain in the butt parking. But the tofu was fresher than most Moe's restaurants I've been to!
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November 2023 by Terry Gagnon
Wow! Beware of this slumhole! Went with wife while at University of Rochester hospital. Deplorable staff that is unsanitary and distracted. Place is filthy filthy filthy.
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November 2023 by Anthony Tomasso
Very slow even with 4 people in line. One guy had AirPods in while working and had customers repeat because he was listening to whatever he had on. Unsanitary conditions include: not changing out gloves, not changing gloves from going to meat back to vegetables, not once was there handwashing, and long hair was not put back or covered. Go to the Moe’s on Jefferson where the service is much better and faster.
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November 2023 by Mulani Rose
Be very careful eating here. There are bugs in the food and all over the store. Half of the workers are unsanitary and violates so many health codes. And the meat is always out dated so if your stomach aches after eating moes know they are not a place of comfort and not a sanitary environment for food.
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October 2023 by Jasmine Morse
Can't read instructions worth a damn. Asked for salsa, got none. Asked for no guacamole in my burrito, got guacamole. How do you even mess up that bad-
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September 2023 by Jenna Cacciatore
They consistently forget my queso and charge me for it.
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September 2023 by Racheal Partridge
I'm usually here once a week ordering food. There foods usually good. There problem is they open at 10 but cuz they wanna run late and it's the customer fault and are disrespectful towards them. And then the one worker goes get McDonald's food comes back and put food on her sandwich. They open at 10. Sign in window and Internet says 10 but almost 11. 10:50 to be exact and still not open cuz there behind. Use to love this place but starting to hate it
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August 2023 by Martin Murphy
I usually go to the Penfield location but I was in the neighborhood of this location so I went here instead. The employees were too busy gossiping to acknowledge me when I came to the counter. When one finally approached me, I had to repeat myself several times because he was continuing his conversation with the other employee and not listening to me.I finally got to the register to cash out and they told me they could only accept cash since they hadn't called to correct their POS problem, they said it had been down all day. They then would not honor the Moe's Monday special since they were not online.After wasting 15 minutes in their store, I finally left in frustration. I will never visit this location again, their management and employees are obviously inept.
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August 2023 by Kaylen Brown
Service & food is good but they’re always understaffed management sucks only 1 employee working all by herself.