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March 2024 by Dannetta Lee-Singletary
Title: Exceptional Customer Service Experience at Monroe Auto Service and Tire StoreI recently had the pleasure of experiencing exceptional customer service at Monroe Auto Service and Tire Store, specifically at the location on 940 Elmridge Center Dr., thanks to the outstanding assistance provided by John. Despite a rocky start with a scheduled appointment at a different store, John's professionalism and dedication turned what could have been a frustrating situation into a positive and memorable experience.Initially, my appointment was scheduled at the store on Stone Road. However, upon arrival, I was disappointed to find it closed with no staff present. Frustrated and unsure of what to do next, I decided to try my luck with an online appointment at the Elmridge Center Dr. location. Upon arrival, I was promptly greeted by John, who, with genuine concern, explained that the online scheduling system could sometimes be misleading, booking appointments even when no time slots were available.What truly set John apart was his sincere apology for the inconvenience and his proactive approach to resolving the issue. Despite being fully booked, John went above and beyond to accommodate my needs. He even attempted to contact the original location where my appointment was scheduled, demonstrating his commitment to ensuring customer satisfaction.Despite the unexpected circumstances, John's professionalism, empathy, and dedication to providing excellent service were evident throughout our interaction. His willingness to go the extra mile and his positive attitude set the tone for a truly outstanding customer experience.In the end, John not only addressed my vehicle's needs, front and rear rotors and brakes, but also earned my trust and loyalty. His exceptional service has convinced me that the Elmridge Center Dr. location will be my go-to destination for all future automotive needs. I wholeheartedly recommend John and Monroe Auto Service and Tire Store to anyone seeking top-notch service and genuine care for their vehicle.Thank you, John, for exemplifying what true customer service is all about. You've earned a customer for life.
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December 2023 by Donna Fetzner
Made an appt a week in advance but got there and they said they just couldn't fit me in. Disappointing and on top of it, poor counter service that didnt seem to care to turn me away. They even still have a sign on the street that advertises no appt needed, just walk in. Good luck with that. I will not return.
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December 2023 by Wendy Seitz
Excellent customer service. My car was in the shop within minutes of my appointment and done immediately. Definitely recommend to use them!
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December 2023 by Annie Giullari
John was extremely knowledgeable and easy to work with. I had gone in to just price tires and they were able to get and put them on the same day.
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October 2023 by Paul Little
Made appt online, then called to ask for tires for the next days appt. Very professional , found the tires brought them in and completed all repairs the next day. No Hassel, completed work , fair price. John (mgr) Elmridge Greece location earned back my confidence in monroe service after multiple bad experiences at Penfield location.Thx John, I will return.
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October 2023 by InternetMom 13
Service is done in a timely manner. Prices are reasonable and affordable. Ron, the manager, is professional, respectful friendly. The service technicians are highly capable and take care of vehicles as if they were their own.
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October 2023 by Jonathan Kidney
I had a scheduled appointment for OCT 1st for 4 new tires and replacing rear pads and rotars. I dropped off the car the night before after hours and when I called the morning of the 1st to make sure that they had the keys they told me they didn’t have all 4 tires that I need anymore they only had 3. They didn’t have a reason as to why , I was just told they probably gave 1 of the tires to someone who came in with a flat. So my car had to stay there for a extra day until they got all the tires delivered againClick to Copy
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September 2023 by Lori Molinari
Rob and team take care of all three of our vehicles and have for over a decade. They are always kind, courteous and straightforward with what’s needed on the vehicles. We highly recommend them to anyone looking for a service provider.
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September 2023 by mike calleri
Best service on the west side. Never had to return my vehicle ever after repair. Great customer service as well. I have referred friends and family to the location
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July 2023 by Deanna DPiazza
Went in for an inspection & had great service. I heard a mysterious rattle & was able to get my car right back in two days later. The guys helped me out by bolting a couple pieces of tin back in place.
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July 2023 by David DellaPorta
They came to my wife’s rescue, promptly fixing a flat tire on her way to visit me in the hospital. Immediate service and very friendly. Highly recommended!
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June 2023 by Frank Billotti
My wife was at a bridal shower at a nearby restaurant when she saw that one of the tires was at 25 psi. I went up to pickup the car and stopped at Monro. They immediately checked out the tire and fixed the leak, all within 15 minutes !!! Thank you for the outstanding service I received today.
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June 2023 by Joseph Gunther
Great work! Had a tire leak. The crew got me in quickly on a holiday and did great work fast. Would definitely recommend this place for all your car repair needs!
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April 2023 by Amanda W.
Spoke with John on the phone and they were able to squeeze me in the same day for an inspection on my lunch break! They were understanding that I had to wait for it to be done, and got it in so fast!! Will definitely return!
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March 2023 by Naomi Liming
I stopped in to get a new wiper as mine had cracked jn half, they pulled me right into the bay and got a new set right on and were so friendly and helpful, and fast, will always go here when in town
