-
March 2024 by Larry Giles Jr
Great service
-
March 2024 by Nurse Chocolate
Setting an appointment is easy and the staff is courteous.
-
February 2024 by Michele Ball
Changed my windshield wipers even though I just got them replaced a week prior, and then proceeded to charge me for them. Never called to inform me, just slapped me with a receipt at checkout. Worst place, I'm also starting to think they were never replaced.
-
February 2024 by Shawn Hagan
Overall great experience. I was in and out. They were very knowledgeable and explained to me the problems. Just a little pricey. I guess you get what you pay for.
-
January 2024 by Colby Brown
The tech Olga was very friendly, knowledgeable, got my vehicle up and running in no time at all, will be coming back
-
January 2024 by Pete Manuel
Prompt fast and courteous service.
-
December 2023 by Александр Долина
I don’t why I must pay for break locker in these shop crazy service, too long aliment, people don’t go to these shop too bad
-
December 2023 by Domenique Council
Walked in for tires and alignment they checked car and told me i only needed tires very honest and professional
-
December 2023 by Clinton Monson
This place is a mess. Had to put a star but they don’t deserve it. I had a warranty to cover a nail in my tire. They lied to Allstate saying they had already put the tire on my car (they hadn’t)… Because of this Allstate said the service was authorized and could not pay it in full but they would email a payment to Monro and it would take several days to process. Monro Motor would not put the tire on until it was paid for. Had they told the truth the transaction would have been instant according to Allstate and my tire would be on. Instead I had to pay it in full so I could have my car fixed and now I’m waiting for Allstate to approve a partial coverage for a warranty I literally paid for. Unreal. Thanks for your effort Monro.
-
October 2023 by Kelly Tullar
Went in for an oil change and it was quick. The manager on was very polite and personable. I will definitely be going back.
-
July 2023 by Venion Mulkey
I have been a customer with Monro Muffler since 2011. Currently, I have been dealing with the brakes that Monro Muffler replaced in April '23. The brakes Monro Muffler put on my Honda CRV 2017 were grinding, excessive brake dust and indescribable sounds when braking, periodically. I went to the Howard Rd location multiple times to complain about the brakes, they said there is nothing wrong "that just happens". In my 32 years of car ownership have I ever experienced excessive brake dust on tires and rims if there were no brake problem. Where is the dust comes from if not the brakes. I have pictures of the tires and recording of conversations with management. One time I was told they replaced them and that was not true because when I came in the last time Nate said "someone should have replaced them to see what the problem was" Now, July 23, 2023 they claimed they replaced them and the same thing is happening. I was informed that I had "economy" brakes at the price of $560-ish spent. How is a $560 brake job, the economy package. Mind you, I was not informed that there were different grades of brakes (white box, gold box, black box) and I was not given a choice in which brakes I desired. Nate told me that I need to pay another $80 if I want better brakes. WOW!!!!! I came to this location for this issue over 6 times and I need to paid more money for inferior product?? I need to give Monro Muffler more money for the inconvenience that Monro Muffler continues to put me through?? I'm confused, why would I do that? Asking for rides, missing lunch in order to get my car serviced, poorly at best. I do not trust your company to touch anything I own or my friends and family own.I also have a radio show on 100.9FM Rochester Friday and Saturday, I invite you to listen to it.I reserve the right to publish and share my response with others.
-
July 2023 by Jose Ortiz
Love coming here to check my car tires out and I'll make sure everything is good. Nice people good service and good work.
-
July 2023 by Lian Lian
In and out 4 tires balance less than 20 mins. Amazing work.
-
May 2023 by Kevin Skinner
They treated me fantastic from the time I walked in the door. I went in there for a battery, and they also recommended my spark plugs be replaced as well. The car runs fantastic now they treated me great. Frank is a very nice guy. I highly recommend any work you need done come here.
-
May 2023 by John M
The staff was very helpful in fixing my vehicle. It had serious steering problems. It felt like they went out of their way to take care of me and to do a good job.Thank you!
