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March 2024 by Alexandra Jones
Thank you so much, Dave! I appreciate your help with my tires. You are so professional and go above and beyond. I am so glad I found your shop because you really care about your customers. You really helped me, and I was able to get to work with perfect timing because you did an excellent job. I felt very comfortable and safe in your store because you are respectful and courteous to your customers. Thank you, thank you, thank you!Also, I appreciate the fair prices in your store. It is such a relief to find a place that can get the job done with amazing quality work for a good price.
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March 2024 by Deb Matrachisia
Dave and Dale are very knowledgeable and compassionate. They work hard to honor client’s busy schedules. I recommend them. And I trust them.
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February 2024 by Alicia Zambito
I usually get my oil changes at my local shop. But I happened to be in the Brighton area and needed an oil change asap so I stopped into Tire Choice and now I'm so glad I did. I recently found out that my car is leaking oil and need to provide all receipts for routine maintenance to my extended warranty insurance company. I save my receipts but didn't know where this one was. I spoke to Dave and he emailed me the work order within minutes. Thank you, Dave! You just saved me from having to pay for the repairs out of pocket.
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February 2024 by Radu Demian
Went in for an alignment and got my car back in worse condition . They said the alignment was done and everything was good but when I picked it up, the steering wheel was not centered and when driving, the car would pull hard to the left. When I went back to ask why it was off center, they said I needed to spend $2,000 to fix the alignment. When I refused, they wanted to charge me a diagnostic fee that cost more than the original alignment itself. Other than a maybe an oil change, avoid this place if you can.
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February 2024 by Tracie Wiitanen
Dale and the associates were friendly and took care of my tire in a timely manner
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February 2024 by Ebony Nicole
I booked an appointment online because I had been hearing some noises that sounded like a brake issue. I also wanted a second opinion on my fuel injector, as I had been told by a mechanic at another shop months ago that it needed cleaning. Cordale was transparent, honest, and informative with me about his assessment of my vehicle based on the concerns I presented. He and his team provided me with excellent, necessary service, giving me peace of mind that my vehicle was in good hands. This Tire Choice location is one that I would certainly return to for any other concerns!
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January 2024 by Margaret Northrup
Dave and Dale were nice at first .The day after I'd paid $1300+ for an inspection the heater broke. In 13 degree weather I was instructed to drop it off Sunday at 12:00 PM They saw my feet were painfully frozen from 40Min.driving in the 11 year old car. I stood there trying to unthaw but decided to head out for the 1 or 2 mile hike home. I'm 74 and not very pretty. Neither offered a ride back to Brighton from Pittsford altho I was in extreme foot pain. So long. I'll wait for an appointment at a closer place. At least you could have called me before closing to say you didn't have time to diagnose it. Are you the only people with something to do requiring a car?
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December 2023 by Ben Smith
Was in a bind with some pretty bare tires and a almost got into 2 accidents driving home in some unexpected winter weather. They were able to get me in fast and work with my schedule. These guys were very professional and friendly. Dale was a pleasure to speak with and was able to answer all of my questions. Will definitely be returning for more auto service!
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December 2023 by James mulrain
This is the best shop in Rochester. Dale and Dave really know how to go above and beyond in customer service. They have a great knack of explaining the problem with multiple honest solutions. My wife and I haven't lived in Rochester very long and have a chip on our shoulder for car repair places in the area because we get taken advantage of. This shop has really shown me their are good guys out there not trying to make an extra dollar. I highly recommend them to service your vehicle.
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December 2023 by Emma
My car broke down on the highway in Rochester and this garage was the only garage open and willing to help! They helped me immediately and managed to fix my problem so efficiently. They were honest and kind and charged me a reasonable price. Very grateful for their service!
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November 2023 by Connor Sokal
Found myself with a flat on Friday right as I was heading out. Saturday morning at 7:30AM I called Tire Choice, spoke to Dale about what happened he told me to bring my Jeep in and he’d take a look at what could have caused the flat. I got my car towed to Tire Choice by 8:30AM and my tire valve was replaced by 12:30PM. Great customer service! I really appreciate being squeezed last minute into their schedule as well.
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October 2023 by Rob Echter
We were in Rochester and found a screw in our tire before our return trip back home. Dave at Tire Choice answered our call, informed us clearly about repair options, had the tire plugged and we were on the road safely in under an hour. Great service and quality repairs for anyone in an emergency in Rochester! Dave saved the day!
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October 2023 by Vanessa P
Dave is absolutely amazing! I am not from here nor do I know much about cars and he was detailed, kind, and very considerate of my student budget and limited knowledge. He was booked and understaffed the day I went in and I still got my car back within 24hrs after a bad experience at 2 different mechanics somewhere else! He let me know all of my options upfront and was just absolutely amazing! Would 100% go back!
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October 2023 by Michael Riedman
My car was stolen back in June of 2023. Tire Choice was ready, willing, and able to work on my car and get it back in working condition. Dale the manager was honest in his communications and proved generous in his charges. I am forever grateful that there were a group of individuals who helped me through one of the most challenging, transformative parts of my life.
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October 2023 by Mitch Kreisler
Originally brought the car in for an oil change. When they changed the oil I was informed that the resonator pipe needed replaced. We scheduled the appointment for a day I had off. However when I dropped the car off, after an hour or so, I was called and informed that the part for the car was never ordered. This resulted in me having to reschedule and miss work. As well as having to cut a vacation and trip short to make the original appointment. Upon dropping the car off for the third time, it was made known to me that the repair was evaluated incorrectly and I would need an additional part along with a cost increase. I received a minor discount. But this does not equal the time and money I lost in this process.
