-
March 2024 by Susan Spinelli
Had a FLAT TIRE Saturday evening! Figured I'd have to wait till Monday to be mobile again, as there was a problem with my donut. Then, remembered I'd, occasionally, used a Monro Tire ON A SUNDAY MORNING, that was located, conveniently, near my home. It was not only open, but, also, had the exact tire I needed. The price was reasonable and I could pick it up immediately. On the phone and at the shop, Michael was friendly, knowledgeable and efficient. I would trust him & this place for more services, than just buying a tire. As a senior widow, I feel I'm at risk of being cheated, especially financially, on auto maintenance and repairs.
-
March 2024 by cc crone
I choose to travel miles from my home. I also travel about 6 other monre shops to go to this particular shop. RESHARD IS FANTASTIK. HE TAKES CARE OF HIS CLIENTS LIKE FAMILY. I WAS WAITING FOR my work to be done and I spoke with another customer and we both drive fust for his servis!!
-
March 2024 by Matt Juba
Incompetence at its finest. Lost my appointment, then claimed car wouldn’t pass inspection for a missing seat belt clip, which was in place the entire time.
-
January 2024 by E Walker
Squeezed me in today to replace a tire. The person on duty was very customer oriented and gave good customer service. Not my first time there. Always try hard to accommodate customer's urgency of repairs. Convenient location. Very satisfied with service & repairs received.
-
January 2024 by Jerry Svoboda
Outstanding care by Reshard at my visit yesterday…he handled my state inspection with a same day appointment, took marvelous care of me and other customers, polite and knowledgeable. Highly efficient and diligent worker…appears to be a great candidate for managerial role…5++.Jerry Svoboda MD, Rochester, New York
-
January 2024 by Melissa Hontz
Staff here are always great, they get you in and take care of it with quick awesome service. Highly recommended!!!
-
December 2023 by Daniel Roberts
If I can put a negative star I would. My girlfriend and I went to the location today after we had a scheduled appointment made days ago. We get there to have brake pads changed and come be a bit of a hassel to find the pads. We would figure with a scheduled appointment that everything would be all setup. We finally get the pads so we left the car to be worked on. We come back to pickup our vehicle and pay. Then we were priced completely a higher price than what we were told when we scheduled the appointment. We were almost priced $200 more. So, we asked why the difference in pricing? Then they did an adjustment to lower the pricing almost a hundred dollars. We still paid $100 more than what was quoted originally. This will be the first and last time going to this location. We will spread the word of the awful service we had.
-
December 2023 by Josue Serafin
Every time I’ve been to this monro, I’ve had a pleasant experience with Reshard. He’s extremely patient and willing to work with me to be able to care of my vehicle. I went in for an oil change about a month ago and upon payment, he reminded me I had an inspection coming due and that I was going to need new tires, which I was aware of but I’m glad he mentioned it because it got me to ask him if he new decent areas to get them for a good price. He mentioned that Black Friday was a good time to look for them and I said I’d come back then.I called the store and he picked up and I asked about tires, he was very patient with me while I ran out to my car for about 2 minutes since I didn’t know the size of them and was able to give me quotes on different tires. I asked when would be the soonest I could get in (expecting a couple days maybe) and he said I can do a little later same day of the call and I was in! Also when I came to pay, he said I needed an alignment on my vehicle and took a few more minutes instead of just letting me run around in a vehicle misaligned!This has been my third time having Reshard and I’m glad I stopped in the first visit and have been back to monro and for his services since I always feel a lot better and safer leaving that shop!
-
December 2023 by Anika Flagg
I was recently into the location at 3000 W. Henrietta Road in Rochester, NY. I came in and spoke with the Store Manager, Reshard Becoats. He immediately addressed my concern 10 minutes before closing, I was in at 6:50 pm unaware they were closing at 7 pm.I had recently installed my air filter on my Ford Escape and dropped a piece of the tool. There is a heatshield and I was unable to get it out. Worried of losing the tool, after some laughter shared, he helped me immediately. I was impressed that he and a co-worker immediately jumped in to help me as we spoke on woman knowing about cars as I bragged of installing a filter...air and cabin in my truck and my husband's car as well.I was overjoyed that both men helped me and have gained 2 new customers in the process! I felt his care, concern, support and definitely friendly/professional character. I will be back to THIS location if any service is needed as my husband and I agree that we WILL be taken care of and our vehicles serviced with efficiency and with honor.
-
December 2023 by Mark Lodato
I do believe Reshard is the Man!! Very honest and trustworthy. He will not sell you something you don't need. Been here years ago with not a good experience but ever since Reshard the manager has been there i would recommend with out a doubt!! Thank you !!
-
December 2023 by Justin Brown
Ripped my son off. Charged him for work that was not done. New mechanic clarified. Beware, or not bring your vehicle here.
-
December 2023 by Ashley House
Everyone there is very friendly and helpful! Reshard is a great manager! Every time I go there I always receive great customer service.
-
October 2023 by J Morrison
Exceptional customer service, this is only a team by exceptional management team! Reshard Becoats is. Wry knowledgeable and professional!!
-
October 2023 by Chrissy Lee
So pleased with the service at this location! My first time here was 3 months ago and Reshard was able to squeeze me in on Sunday late afternoon when my muffler detached. The crew was able to tie my muffler so I could get back and forth to work for 2 days until the part came in. Because of this kindness I have returned twice for regular maintenance such as brakes & inspection and this past weekend for an alignment w/ tire rotation. Service still was just as top notch and Reshard did my alignment as the shop was getting busier. Seriously I appreciate how wonderful this shop is!
-
October 2023 by M R
They do pretty good work but the lady they have on the phone is extremely rude and lazy. Asking me the customer questions I'm calling them to awnser. Not knowledgeable or friendly in the office.
