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November 2023 by Joseph Hill
This was my first time in my life having to have my tires changed. I changed cars before I even got to that point. The service was easy. The wait-in time for the tire change and alignment was about an hour. The price for the tires and labor was what I expected. The employee took me through the receipt and he was honest about what I needed and didn't need. Overall, I'm happy.
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November 2023 by Sharon DeGregorio
Jeff is very knowledgeable and was very helpful with the purchase of my new tires. I would highly recommend this Mr. Tire service location. West Henrietta Rd. (Near Dunkin Donuts).
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October 2023 by Quinny C
My husband and I first showed up as strangers many years ago, being undergraduate students with our first car and have been going there ever since. They are now way more busy with many customers, and I think they deserve it, given their excellent quality of service. They often would show us the parts with problems so we can understand our car better. Their prices are very reasonable and they would tell us whether it's urgent and need immediate attention or if it can wait a bit. This kind of transparency is one of main reasons we frequent this place. We rarely have complaints and always refer this location to our relatives and friends.
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August 2023 by Sandra Lambert
Jeff Stickney is awesome. He answers all of questions and takes very good care of my vehicles. Highly highly recommend him!!!!
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August 2023 by Renée Taillie
Needed to purchase a tire and put on vehicle. Service was quick and tire was cheap (in price, not quality) and matched the other very old wheels well.
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July 2023 by Adam Nugent
I always like to surprise Jeff with an overnight tow truck drop off with all of my broken vehicles. He's always very kind when he calls me the following morning to tell me my truck is fixed. I haven't used another shop since my first visit here.
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July 2023 by Nicole Weiner
I went into this place to get a tire replaced and when I got the projected price I asked if I could just get the tire. I was told “sweetheart who’s gonna install it for you” and in other words one of the workers their went on to say we are the only people in town who will do this job for you at this price. So we went to another auto shop right down the road and got it for much cheaper.
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July 2023 by erin c
10/10 customer service. eternally patient and kind, always thoroughly explains the mechanics of an issue in terms i can understand to make sure i know whats going on. jeff and rick go above and beyond for their customers! i will never take my car anywhere else. a hundred stars. the best for real, THANK YOU.
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June 2023 by Priscilla Yuen
This particular Mr. Tire has always been consistent and amazing. I have recommended to several friends in the last decade. Rick and Jeff are great!
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June 2023 by Jose Ortiz
Jeff the store manager was the best. He was honest and straight and also did a great job with my 2004 saturn ion. I defenetly recommend anyone to him. At a fair price he got you.
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June 2023 by Elizabeth Hill
I've been bringing my Tesla Model 3 to this location since I purchased it 5 years ago and have always had excellent experiences. Highly recommend.
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June 2023 by Len Zwick
Outstanding service and information.Jeff Stickney and crew are always providing high quality work on my 2019 Ford Escape.
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May 2023 by Dawn E.
This shop does Not take accountability for their own incompetence. Engine repair ended up with a broken windshield (a "chip") that the mechanic admitted to causing himself. Was told they would contact corporate to repair and acknowledge repeatedly. Days later their "accident" has now created a 12 inch crack in the windshield, against NYS laws! Many more calls and "we are awaiting for corporate" is still the facade. The car should never had been allowed to leave without repairing the windshield! Now via secondary opinion from a reputable mechanic BBB accredited that MrTire on West Henrietta Road are completely gaslighting the situation. The situation that is now a safety hazard is being taken with no care or professionalism towards these elderly patrons. Shame on you! NYS windshield laws, educate yourself and your staff!
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April 2023 by Kathleen Laskey
Always have a wonderful experience! The team does a great job, and Jeff explains everything clearly and thoroughly. Happy to have a place where I know my car and I are in good hands!
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April 2023 by Patrick Wilson
Incredibly quick and efficient!I found my tire had a slow leak. They got me in on short notice, found the culprit (a piece of razor blade) and had me patched and on the road in 15 minutes!
