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January 2024 by Anthony M (Tony)
I bought 4 tires less than a year ago and had a leak in my passenger front tire. I called my favorite location and Andy set me up for an appointment. Andy takes great care of me, which is why I drive past two closer Mr Tire and Monroe locations to get service. He’s always been fair. He helps me out when he can. Which is why I get all my oil changes and tires at his location for over a decade.The outcome of my latest visit was a patch that’s good for the life of my tires and it was covered under warranty. That made me happy!
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January 2024 by CHERLIND ASH
Very customer service oriented, friendly, professional and explained everything in detail for understanding. A+
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December 2023 by Angie Coville
Professional. Decent rates for parts and labor. Busiest day of the year and still didn’t have to wait too long. Have been getting tires and other services there for years.
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November 2023 by garland nichols
Thank you for your courtesy and great customer service. Even though I had a simple NYS inspection on my EV, this service center was speedy and efficient. I would definitely recommend this place for your auto needs, as I know I will bring my household's vehicles here for other services in the future.
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November 2023 by Nancy Clark
This location of Mr. Tire has taken care of my vehicles since I moved back to Rochester. The manager is great and the technicians are top notch!
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November 2023 by Carol Schultz
Andy is great to work with. This shop does not try to sell you something you don’t need. Always honest
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October 2023 by Shevon Gregory
They were able to get me in the following day after my truck needed tires. Great, speedy work from them. I recommend this place.
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October 2023 by nard1000
Andy is an absolute gem. He treats me and other customers with dignity and aplomb. Whatever he's being paid, it should be tripled!
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August 2023 by Amanda Mott
Staff were friendly and keep me posted on what was going on. They also apologized for it taking longer then expected.
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June 2023 by Jakob Zielinski
Came in for a simple oil change. The man I spoke with seemed to treat helping me as nuisance. They got the job done but I will probably opt for locations with better customer service in the future.
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May 2023 by kurt d ruckdeschel
This Mr Tire has been my garage since I bought my 2011 Honda Civic in 2013. They have done a fantastic job keeping my car going ever since. Andy, the manager, is especially worth commendation.
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April 2023 by Brian Bauer
Extremely helpful in their service, and at a fair price. They had my NY inspection and an oil change done very quickly! I would definitely recommend Mr. Tire.
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April 2023 by Frank Storace
I always have a wonderful experience at this location in Henrietta near the Mall. A few weeks ago, Andy, the manager took the time to explain to me what was wrong with my Tie rod and how they determined the problem. I know little to nothing about cars and Andy didn't make me feel stupid. He is great.I went yesterday to have my summer tires put on my car and Andy was there to greet me and they did an amazing job. I plan on always taking my car there for service.
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April 2023 by Cathy Scarnati
Andy, the manager at the store on W.Henrietta Rd. by the mall Is wonderful. He is the reason I keep going back to this location. You are lucky to have him as an employee!
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March 2023 by Zyan Siddiquee
NEVER!!!! You guys are frauds. I paid $1200 for break pads and rotors and you guys gave me default parts which messed up car with all the breaks sensors. Then I had to take my car to dealership and they charged me $1300 for your mistake. I DONT RECOMMEND NO ONE TO GO TO MR TIRE OR MONRE MUFFLER !!!! Stay away from this company. Specially don’t go on the location in the business card. Both of these companies mechanics are inexperienced. #monroe muffler #mr tire
