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February 2023 by Viktor R.
I look at all of these negative reviews and wonder who you all talked too and who was your driver. I have worked with these guys for about 2 years now "worked as in have them transport my vehicles from A to B" and out of every driver I have talked too or what not, I have had bad luck with working cars sure, but they are on time, professional and on point each and every time. Not once have I ever had an issue with Murray's Towing, they don't scam, nor do anything to prevent you from accessing your vehicle. In fact, they allow you access to your vehicle and depending on weather conditions and where your vehicle is being delivered too, they sometimes help you out in terms of "rides". TIP: If you don't like your driver, don't pay them, request a new tow or driver. If they have one available they will send one to you, if not then call a different town who will most likely make you spend more money. Murray's should get a 10 star if applicable. I'm moving to Ireland now, but I will miss working with Matt, Brandon, Preston and Nick for these guys helped me when I needed them. I heard Mike left but he was one of the best drivers in my honest opinion. They all have their perks. That's all I have to say, thank you guys for helping me when you could.
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August 2022 by Philip C.
They kept me waiting for 4 hours on an AAA tow call, said they called three times to reach me (they called twice within a minute), and when I expressed outrage at their cavalier attitude said "well, we just won't help you - I don't like the way you talk to us" and then lectured me on how to treat service people (which evidently includes those who are untruthful and incompetent). Arrogance and lack of service seems to be their business practice. How they manage to stay in business is a mystery. Avoid at all costs.
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September 2021 by Rebecca S.
I had a Traveler's claim for my car to be towed to a shop and Murray's was assigned to the claim. The truck finally arrives two hours later than they said it would. The driver had an arrogant attitude from the moment he got out of the truck, then proceeds to tell me he can't tow my car because it's sitting too low. My car had a flat, so ya, that's kind of what happens, but it was clear he just didn't want to be bothered to do his job. As he leaves, he tells me I should take my car to a salvage yard...I guess it wasn't up to his standards. What a creep.
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March 2021 by Zulaika Rodriguez
I recommend them to anyone they came did their job nice fast and neatly
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March 2021 by Andrew Fusco
Professional communication, quick and efficient service. Highly recommended.
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November 2020 by Susan Maggiulli
Very Good Pleasant And Took Care Of Everything
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October 2020 by Talor Snyder
They have always been very attentive and on top things!
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September 2020 by Christine Ehmann
Total nightmare. They were assigned to provide roadside assistance for a flat through my insurance. They were late and the kid that came out was inexperienced and mistook the plastic caps on my lug nuts for locks and told me he could not help me because I didnt have the correct tool. In short he canceled the trip. He told me to call back and schedule another roadside assistance for a tow. I did. and Murrays cancelled the second trip after i had spent an hour rescheduling it!! I had to call insurance again. Another provider, Gates Towing, came right away and had no trouble changing the tire right away. Highly reccommend Gates Towing, they were super professional and knew what they were doing.
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September 2020 by L Moon
Provider was contacted through my roadside service. Flat tire on expressway (yikes) They closed out the job and stts completed. They claimed to have the wrong info and never arrived. Spoke w motorclub, all info deemed to be given was 100%. So y'all left us stranded!!! Never Never again
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August 2020 by Christian Lopez
The guys at Murray’s Towing were great! I was in the Rochester area working for 2 weeks and they were very prompt and professional. Matt and Joe’s customer service were above and beyond. If you’re in the Rochester are and need a tow, I highly recommend these guys. Plus can’t beat the price to. Right on thanks guys!
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July 2020 by Srinath Ramachandran
Best towing service and one of the cheaper ones especially for students.
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July 2020 by Nicole Marie Byrnes
I highly recommend Murray's Towing.... They were extremely fast, courteous, And got me back on the road within no time at all. Not to mention their price was phenomenal far less than anybody else! Thanks Bill and your team for helping me in such short notice!
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March 2020 by Thomas Warfield
I was in a kind of desperate situation and Wendy not only made me feel less anxiety but guided me through a rough process! I can’t thank her and driver Matt enough for their concern and their kindness. It made all the difference! I will always be using Murray’s Towing and recommending them to friends after this experience. Thank you!
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March 2020 by æ
Wendy and Matt were great to work with. They were very friendly and helpful and made the processes easier for me.
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March 2020 by Eddie Jackson
They simply the best. Very understanding god bless
