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September 2023 by Stefanos Kidane
Down to earth onest and extremely professional staff. Highly exceed my expectations in their customer satisfaction.
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August 2023 by Caci Flores
Nando was able to provide last minute emergency help for the Rochester Pride Parade participant.
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August 2023 by Geza Kovac
Friendly and knowledgeable expert service.
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May 2023 by Kelly H.
I am shocked by the bad reviews. My family & I have been taking our cars there for the past 25 years or so. Never had a problem. Anyone on here complaining that he charged you $50 to diagnose the problem even though you didn't wind up getting the car fixed there is just being cheap. Seriously, a dealership won't even look at your car for under $100. That is their time you are paying for. As for the "rudeness," I admit that over the years Nando has become more "brusque." He is extremely busy & overbooked. Why? Because people continue to bring their cars to him WITH GOOD REASON. He used to be a sweetie, but I'm not paying for him to be sweet: I'm paying for him to be honest and for his guys to fix my car, which they do. The reason I go there is because he never tries to upsell me. He is honest and reasonable, and if you tell him you are broke or don't want to spend a fortune, he will create workarounds that are less expensive IF they are safe: mind you, I'm not saying he'll pass a car inspection if your brakes are shot or something. I will continue to take my family's cars there for as long as he is running the place.
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May 2023 by Maggie C.
My car broke down and was towed to nandos... I called to let them know I had the part that needed to be replaced, and they told me to pay cash. I was quoted $300 when if I took it to Monro, they wanted $250, including parts. I also had the connection to my battery that needed to be fixed. I quickly called and told them that I no longer wanted them to fix it because I could get it done so much cheaper and he was absolutely rude and obviously upset when I canceled.This man took apart my air-conditioning unit when it didn't need to be before even having the go ahead and didn't replace the freon! He also put DRY WALL NAILS to secure my battery connection!!! I had a car seat in the back, and this man took full advantage of a single mom. Now my check engine light is on, and I don't know what more he did to screw with my car.Do not send your vehicle here.
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April 2023 by A N
Had repairs done here for first time. driving home i hear a rattling noise Ive never heard coming from where the repairs were done. Scheduled to come back for them to look at it. drove with him down the road, he heard it, but starts literally screaming at me because I said Ive never heard the noise before, so he said i was accusing him of doing something wrong, and saying I was the problem, then refused to work on my car. Then when we got back, he went over to my ride and yelled at him about how he wont work on my car because I'm accusing him of something. I absolutely never made any accusations of anything. I just asked them to look at the car to see where the noise was coming from. His reaction was beyond over the top and a bit psychotic. Seems like this must happen a lot to fly of the handle so quickly and irrationally. Very unprofessional to say the least.Service: General repairs & maintenance
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March 2023 by terguo
Breaks failed one week after they checked and said they were good! Useless service and we will never trust these people again.Service: Brakes
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February 2023 by Elise G.
The bad reviews are surprising to me. We started going there after our old trusted mechanic retired. Nando's is more "old school" which is what I like. They're not trying to upsell you or play on emotions. They're not going to be fake nice in order to rope you in for more money. If you don't need something, they're not going to push it and will do a "wait and see" if you don't want to spend the money and it's not a necessary service or repair. I needed a replacement part (due to my own fault - I hit something) and called there. They looked around for the part for me and got it for a relatively cheap price. They are family owned, multigenerational. Sometimes it's not easy to get ahold of them, and there will be no answer when you call. It just depends, but if you call back a little later someone will answer.
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November 2022 by Simply Delicious
My wife has taken her car here twice and both times they were professional and extremely reasonable.
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August 2022 by Susan S.
Went there for a NYS inspection. Didn't have to wait three weeks to get in and they were pleasant and fast. They have always been fair and reasonable for anything we've taken the car in for.
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August 2022 by Eileen Snyder
Fair and honest. Friendly. Oh and fixed issue with car!
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July 2022 by Kim Sullivan
Alfredo is very nice and caring. They make sure you walk away very pleased and happy they stand behind their work
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May 2022 by Barbara C.
UPDATE: Nando's Service.....After being Rudely and Insulted for bringing my car back to Nando to tell him that I still have the Same problem. Initially after Nando did work on the car, I brought my car back a few days later and said that the car is Still is making the same noise. He opens the hood and said that the noise is nothing to worry about that it's just the engine starting and once the car is ready it will be fine, nothing to worry about. Now I'm still Not Comfortable with the noise that my car is making. The steering wheel shakes while I am driving, and the noise is getting louder! I go back to Nando Again and I ask if he could just come with me in my in the car for FIVE minutes he will hear that the noise is much louder...... That's when he starts to yell that he doesn't have time for me, and to make an appointment Next Week for him to check out the car. I made an appointment for the following week, but the noise and steering wheel kept getting louder. My brother told me to go to Midas Service, that the mechanics are Very Trustworthy and HONEST. Well I did, and the owner found the problem As Soon as he drove my car around the corner. All in five minutes!! Plus he also found my car leaking oil, and drained the oil, put new oil in with a dye to find the leak. The BIG problem with the Car is the Motor Mount that makes the car shake and the steering wheel shake with the noise. He said that it is about a four hour labor work, plus parts. Now I'm thinking that if Nando charged me $750 for two hours of labor and whatever work he did?? What will be the cost of four hours of labor and parts to repair my car?? I'm thinking that if Nando had four hours, you're talking over $1000 with him! The Midas owner, said that he would fix my car for me, being a 73 year old Widow living on SS for almost half the Price of what I paid Nando for NOT FIXING My Car in the first place! The moral of the story is Go To A Reputable Service Station that has Excellent Reviews and Mechanics Who Know What they are doing. Always, Always READ Reviews first! If I did, I wouldn't have Had to get a loan to pay Nando AND get Insulted.
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May 2022 by Francesca B
My family and I have been going to Nandos for years, he is professional and honest
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April 2022 by Yugo_1223
They began working on my car without giving me any kind of estimate. Told me 620 for brakes. I said i would take it elsewhere but he said he would charge me 400 for labor of an hour worked. He threatened to charge me for more labor if i didnt agree. After agreeing he changed the ready time to the following day to be spiteful. GO ANYWHERE ELSE!
