January 2024 by Caren Davis
I cannot even begin to praise this company enough!!! I spent 3 years with dealing with water in our 150 year old stone basement and struggled to find a company who knew what they were doing. I finally ended up calling Never Wet, and Joesph came out for the initial inspection. I immediately trusted him and we made the decision to go ahead.Juan and his crew started work the week before Christmas which I thought would be stressful, but they were incredible! I have a dog and cats which they were so friendly with, they chatted with my kids, but most importantly, worked SO incredibly hard and always cleaned up for the day. Now that the job is done, my house feels healthier and I have peace of mind when it rains.Highly recommend!!!!
December 2023 by Megan Sinton
Kevin and his team did a pretty extensive waterproofing job for us this summer: indoor perimeter drainage and sump pump in the unfinished part of our basement, exterior waterproofing on the finished part of our basement, and a drain in front of our attached garage. We were very satisfied with all the work, and very impressed with the crew, and the way they cleaned up each day before heading out. Months later, unrelated to the previous work they did for us, we were opening up a wall in the finished part of the basement and came across something in the block wall that we weren’t sure was a problem or not. We trusted Kevin to truthfully tell us if it was a real problem that would require his services, or if it wasn’t something to worry about. We were under a bit of a time crunch and Kevin came out the same day as our phone call, and confirmed it was nothing to worry about. We would definitely recommend NeverWet, and they will be our first call if we ever have issues again.
August 2023 by David Wild
Neverwet was great. Our basement had been wet for 35 years. Nothing seemed to help. Neverwet was considerably less expensive than their big competitor. Kevin told us what they would do and they did exactly what they promised. The crew was really pleasant and professional. Over a year after they completed the job, my basement is still bone dry. The difference is incredible. We can actually use and store things in our basement now. We wish we would have had Neverwet do the job years earlier.
August 2023 by Stefan Butenko
Neverwet Basement Waterproofing just helped me restore the basement of a 110 year old 2 family home that I own in Rochester. Everyone from the salesman, to the production team, to ownership (who even stopped out to introduce himself and thank me for the business) was great. They were priced SIGNIFICANTLY lower than their competition and their work was exceptional. This was a big job and they were outstanding. Thank you Neverwet!Stefan Butenko
August 2023 by Ron Bodratti
It's not too often you deal with a company that actually does what they say they are going to do, and do it with the utmost level of professionalism. Kevin and his crew did an absolutely first rate job of installing a new perimeter drainage system and sump pump in my basement. The gentleman who did the work were pleasant to deal with and went about their business without any drama or fuss. Tarps were used to cover our belongings and were also put down thru the area of the house they were using to access the basement. If I had a question, Kevin was very good about getting back to me in a timely manner. There were no surprises.If you need this type of work done, I can't imagine there is another company in Rochester who would do a better job than Neverwet. I highly recommend them.Ron BodrattiHilton, NY
July 2023 by Angela Demerle
We had the full basement job done and it was just a pleasure doing business with this company. From the sales rep. to the manager to the work crew, headed by a wonderful young man (Jordan), a great job was done by all. This is hard, grueling work, and these men did it in just a superior manner. Would recommend this company 100% to anyone with wet basement problems.
July 2023 by JOYCE HIESE
Very pleased with all the work completed, the crew was conscientious and clean I would recommend them to anyone.Sterling was a great worker, conscientious, thorough, clean, and very nice
July 2023 by Tom Steen
My daughter had her basement waterproofed, and a sump pump added. Kevin (owner) was at the initial meeting, day 1 of the work beginning, and available at any time throughout. When my daughter was given the quote, he encouraged her to only do the inside work and not the outside, rather than trying to upsell her for something he didn't feel she needed.Jordon, who was the leader of the crew doing the work, is extremely knowledgeable and answered any questions or concerns either myself or my daughter might have had. They even removed a cabinet out of the basement for her so she could dispose of it.
July 2023 by Wendy Wurz
Very quick response and professional treatment on the phone. Looking forward to meeting the representative in person thus coming week.
July 2023 by Carol Corcoran
My husband and I recently had this company waterproof our basement as well as mold removal. All I can say is what an amazing job they did and we could not have been happier. The job entailed waterproofing the basement with an entire new system, digging of trenches inside and out, mold removal, new window well installation and excellent cleanup. They performed the job in an extremely timely manner as promised by owners Kevin and Neal. Price extremely reasonable. The crew was wonderful and the foreman, Sergio, kept it running smoothly. It’s very rare in this day and age to get exactly what you were promised but these guys went above and beyond and delivered just that. I could not recommend them more highly. I guarantee you will not be disappointed.
May 2023 by Scott Hall
Kevin was very knowledgeable and took his time. He explained the best process to fix our problem properly the first time.
April 2023 by Dipasquale C
Wonderful company to deal with! Responsive, courteous, took the time to explain the process. Understood our needs and promptly responded to the task at hand and knocked out of the park.Great Job!
March 2023 by Pam Ertel
Kevin came to the house himself to check what needed to be done. The crew chief was excellent explaining what they did and why. The whole crew was hard working and professional! Highly recommend this company!!!
July 2022 by Joe Travers
Had Neverwet come do an assessment of my basement where one of my weep holes was leaking. Chris Haley was extremely helpful in providing me insights as to why this was happening and suggestions on how I could fix it myself. His honesty and valuable suggestions may have just saved me over $15000 because the first two companies that came in and did an assessment suggested ripping out the old sump pump system and installing a brand new one (it's only 7 years old). Thanks Chris and Neverwet!
July 2022 by OH GAWD
I called them around mid July 2021 and was ready to have my basement completely fixed. From the salesman assessment, I was at stage 3/4 ( the basement was basically falling apart and I needed the indoor and outdoor system for 18K). I said, when can you have it done. They said by November ( 4 months later due to " high demand"). He said that they will send someone out to scout out the basement and take measurements sometime soon. I said ok, but didn't have the 2k deposit because they didn't accept American Express. The only call I received from them was the following week about the 2k deposit. After this, 3 months of radio silence. Finally, I called them around mid/ late October asking when I would have my basement done. They said they're finishing a job and I was next on the list- I was still scheduled to be complete by November. The loan I had applied for expired in 2 weeks at this point and I lost faith in this company to complete this job in a timely manner due to the non communication throughout the whole process, not sending someone out to my property after the initial appointment, and the responses I was getting when asked about the job 3 months later. So, when I ended up canceling the job, they kept the 2k deposit and said if I ever needed basement job done in the future " they'll honor my deposit ". Just wanted people to beware of what to expect during " high demand" season. Not something I would expect when potentially dropping 18K on a basement.