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February 2024 by Aj Davin
My family and I spent a few hours at West Herr and we were very pleased with their fair prices and negotiations. We had gone to a couple of other dealerships looking for 2 vehicles, but couldn’t find anything that worked for us. Chris, the salesman who helped us, was very patient and worked with us for as long as it took for us to come up with decisions. He was fair and helped us to several times with pricing. We had a great experience and suggest if you’re in the market yo view west herr
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February 2024 by Lash Doll
West Herr at Marketplace has been the most satisfying experience! I was greeted immediately soon as I walked in. Eddie Colon was my sales man. He made me comfortable & was very knowledgeable!! I am happy with my decision to purchase my brand new vehicle with them.They advertise same day express delivery and they meant every word. I was able to pull out the lot under 4 hours! The finance manager Austin was so nice! He made sure I was getting the best value with my trade in and payments. I was so impressed that Juliana was able to meet me at my work place to put my plates on and get my all paperwork signed! West Herr team treated me like I was family not just a customer so when you are thinking about purchasing a new vehicle DO NOT hesitate to stop by.
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February 2024 by Frank Longo
My maintenance consultant, Walter, was professional on every level. His polite demeanor, and knowledge of my vehicle was very comforting and reassuring for me. Indeed, Walter is a real asset for West Herr Chevrolet! ??
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February 2024 by Angel Pacheco
Christian was very good with fixing the issues with my car . This place has a very friendly staff. Thank you all very much.
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February 2024 by Jeff Shultis
They did a great job getting my truck in and out for an oil change, battery replacement and inspection. The tech reviewed everything . The battery was an emergency replacement and they were able to squeeze me in for an inspection and oil change. They did a great job. Mike in the service center was very helpful and informative.Jeff
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February 2024 by Daved Reuter
I just want to let Everybody know how much I appreciate what this company has done. They have gone above and beyond any part of their job description, one in particular a lady named Tina at the auto body shop for putting my mind at ease and helping me with this trying times in my daughter's life with her brand new car. This lady helped me obtain what I needed for my car and I look forward to doing business with this company for the rest of my life respectfully yours Daved Reuter
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February 2024 by Lori Snead
The staff was very helpful. Answered my questions and made me feel at ease, very pleased!!
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February 2024 by Michelle Liptak
Awful experience from start to finish with this dealership. We purchased two cars which took appropriately 4 days to complete all the transactions/paperwork. I was asked to come back first thing the next morning so the paperwork for my deal could be completed. When I arrived I waited over 2hrs because the business manager was not in and the paperwork was not completed the previous evening. Second issue, the dealership was out of temporary registrations. The Buffalo store had one, so I decided to make the trip to the dealership because I did not trust my sales guy to make the trip in a timely manner given my previous experience over the past few days. Next, there were issues with my out of state registration. I cannot emphasize enough if you have an out of state registration, do not do a deal here, they have no idea how the system works or how to track or expedite the process. I reached out to the GM to make aware of my situation who referred me back to the sales guys and didn't listen to my concerns/complaints which was really frustrating. My car was listed as a certified pre-owned which to them was a big deal. I have had several issues with the check engine light which required two separate major service jobs. One of my biggest regrets is giving this dealership my business, I will not return or recommend any West Herr dealership after this experience.
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February 2024 by Larry Fostano
Great experience, this is my second purchase in a very short time. I was extremely happy with my last purchase and came back for a second time. John and Julianna was great help with both the purchase and setup of my new vehicle. Highly recommend this dealership and their sales team. Thank you John Nichols and Julianna.
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February 2024 by Lynda Standish
I worked with Mike Clark and he was so courteous and helpful with the whole process of purchasing my lease. He was very accommodating along with Andrea Standish from West Herr Subaru in Brockport, NY. She was amazing with all of the paperwork and delivery of my car. I would HIGHLY recommend your dealership to friends and family.
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February 2024 by Tamara “Tammie” Montesano
Today's. Visit went smooth! Getting to today was a bit rocky, however, Justin from Parts Dept. DEFF made things right for someone else's mishapS.Thank you Justin! I will definitely work with Justin in the future
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February 2024 by Joshawal Hunter
Not very helpful when it comes to customer service. I went there to figure out how I could get my truck fixed and got bounced from one department to the other and I felt like no one wanted to help me so I left.
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February 2024 by S B
They were very nice, professional, and helpful.
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February 2024 by Nicole Frasca
Justin and his team are great! Highly recommend!!!
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February 2024 by DAVID PICO
Excellent and friendly staff. Very informative and willing to spend the time to explain the details.
